Hi @seaforth,
Thank you for all the details, we will investigate that, could you share with us the plugin version you are currently using? Also, what is the check-box position saved/selected in the plugin settings?
Thank you,
MailerLite Team
Thank you for getting back to me.
Plugin version is 2.1.1
The position is set to “After billing details”
Thank you again
Hi @seaforth,
So far in our investigation, we haven’t identified any issues with the checkbox in the current version. However, when checking your WooCommerce store checkout page, we noticed that it might have something off with the theme you have been working with, by default and as expected, the checkbox is marked/checked with an X, but it’s difficult to see that due to the theme color and it’s not centralized in the field, it’s possible to see the X in the 2nd image you shared in the original message thread:
https://drive.google.com/file/d/1FMkzGKa0YX8MDimwf9i9zMXzSt2uVGQu/view?usp=drive_link
Could you please conduct a quick test for us by not clicking to mark the checkbox and entering an email and name to verify if the subscriber has been added to your MailerLite account?
Thank you,
MailerLite Team
I am confused. How do I add an email address to the list without making an order?
Also, I can see how I would have to increase the contrast (I am glad you even noticed it there) but why is it offset like that?
Hi @seaforth,
Regarding the questions:
– You can test subscribers’ sync by simply adding an email address during checkout, there is no need to complete the purchase, it should take a few seconds to trigger the sync. This is what allows us, for example, to have Abandoned Cart automation for customers who are new buyers, not yet subscribers.
– It’s probably related to the theme you selected for your site, it has nothing to do with the plugin itself, because the plugin only marks the check-box by default or not. But to help you with that, we prepared this snippet code below, so you can use it to fix this check-box theme issue in your WordPress site. So in WP you just need to access Appearance -> Customize -> Additional CSS -> and paste it there.
#woo_ml_subscribe::before {
content: "\2713" !important;
line-height: 1 !important;
}
We hope it helps!
Thank you,
MailerLite Team
Thank you, that kind of helps. It is now a checkmark instead of an X and I can certainly see it now. But when I click it, it just turns black instead of clearing. Is it supposed to just turn white instead of disappearing? As is, I can barely tell if it is “on” or “off”
https://drive.google.com/file/d/1OrBK23SDqzocNrK5d1ffy3Q1qtej3cN1/view
In terms of adding a subscriber to my mailing list without completing the purchase, I added an email address, clicked the checkmark “on” (or at least gold) but the email address was not added to my mailing list. Do I need to do something else to trigger the add? Maybe fill in the other fields? Or should the email address be sufficient?
Thank you so much
Hi @seaforth,
Good to hear that it helped, you can use this new code:
#woo_ml_subscribe:checked::before
{
content: "\2713" !important;
line-height: 1 !important;
}
For the sync test, simply keeping the check enabled, adding an email and clicking outside of the email field is sufficient to trigger the sync. But one important point to remember is: that your account has Double opt-in enabled, so the subscribers will be initially listed as Unconfirmed in the Subscribers list. We did a test today with a test email “test-mailerlite-team@test.com” and you can see it available in your Subscribers list if you filter by “Unconfirmed”, by default when you access this page it initially shows only Active ones.
Thank you,
MailerLite Team
Okay, first, this second code seems to have resolved the issue with the checkbox.
Now, I am a little confused about the status of the subscribers added. Shouldn’t they get an email asking them to confirm so that they may be fully opted in? Or do I need to turn off Double-optin for this specific list?
Wouldn’t the latter be a problem? Aren’t we supposed to use double-optin?
Thank you so much
Hi @seaforth, hope you are doing well!
Regarding the Double opt-in doubts – it isn’t required by GDPR, but it’s recommended because it helps to ensure customers have entered the right/valid email to your subscriber list. And yes, if double opt-in is enabled the user will receive a subscription confirmation email, only after accepting it their status will change to “Active”, until then their status in the MailerLite app will be “Unconfirmed”. If you disable the DOI setting, they will be created as “Active” subscribers by default in the MailerLite app.
If you wish, you can check more details about the Double opt-in here:
https://www.mailerlite.com/help/how-to-use-double-opt-in-when-collecting-subscribers
https://www.mailerlite.com/help/where-to-manage-e-commerce-integration-settings
We’re happy to see that the confusion regarding the plugin has been resolved, it all works as it should, and the extra solution we suggested to your WP website theme helped. We are marking this forum post as resolved now.
We would feel very grateful if you get a chance to revisit the review and help us maintain an updated satisfactory rate.
Thank you,
MailerLite Team
