• mikeiz

    (@mikeiz)


    My customer paid for merchandise on 12/20/2023 using PayPal. I’m using WooCommerce. I received an email from PayPal today that the payment was canceled because my bank was not linked to the account. I corrected this and linked my bank’s checking account to PayPal. The payment shows as Cancelled Order in WooCommerce. Do I need to create a new order to recieve payment or can I resubmit the existing order? When Woocommerce shows that an order was cancelled, does the customer recieve and email about this, or do I need to send an email to my customer?

    The page I need help with: [log in to see the link]

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  • Hello @mikeiz. A canceled order is an order not completed and will show on the WooCommerce orders page, but that transaction did not go through. Your customer will need to order again for the transaction to happen. Remember, even if I go to your site and order, complete filling every detail except payment, you will receive an order notification of my purchase, but canceled as I did not complete the payment.

    However, if the client was deducted from the cancelled order, then you will need to follow up with PayPal and the bank.

    Yes, a customer will be notified if you have set this feature under WooCommerce settings. However, you can also send another email from your order page.

    Hope this helps!

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