Support » Plugin: WooCommerce » Woocommerce buy button get timeout error

  • Resolved icaro56

    (@icaro56)


    When a user click on buy button, the browser stays loading and nothing happens until the user get a error 500.
    
    I have one plugin enabled: Woocommerce and the theme is a default.
    
    
    
    WordPress Environment
    
    WordPress address (URL): https://meusite.com.br/staging-meusite
    Site address (URL): https://meusite.com.br/staging-meusite
    WC Version: 7.5.0
    REST API Version: ✔ 7.5.0
    WC Blocks Version: ✔ 9.6.5
    Action Scheduler Version: ✔ 3.5.4
    Log Directory Writable: ✔
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: pt_BR
    External object cache: –
    
    Server Environment
    
    Server Info: LiteSpeed
    PHP Version: 8.1.13
    PHP Post Max Size: 1 GB
    PHP Time Limit: 120
    PHP Max Input Vars: 5000
    cURL Version: 7.84.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 10.5.17-MariaDB-cll-lve
    Max Upload Size: 1 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    Database
    
    WC Database Version: 7.5.0
    WC Database Prefix: wpstg0_
    Tamanho total do banco de dados: 307.51MB
    Tamanho dos dados do banco de dados: 197.68MB
    Tamanho do índice do banco de dado: 109.83MB
    wpstg0_woocommerce_sessions: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    wpstg0_woocommerce_api_keys: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    wpstg0_woocommerce_attribute_taxonomies: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    wpstg0_woocommerce_downloadable_product_permissions: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
    wpstg0_woocommerce_order_items: Dados: 0.06MB + Índex: 0.02MB + mecanismo InnoDB
    wpstg0_woocommerce_order_itemmeta: Dados: 0.22MB + Índex: 0.25MB + mecanismo InnoDB
    wpstg0_woocommerce_tax_rates: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
    wpstg0_woocommerce_tax_rate_locations: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    wpstg0_woocommerce_shipping_zones: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_woocommerce_shipping_zone_locations: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    wpstg0_woocommerce_shipping_zone_methods: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_woocommerce_payment_tokens: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    wpstg0_woocommerce_payment_tokenmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    wpstg0_woocommerce_log: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_actionscheduler_actions: Dados: 25.06MB + Índex: 18.38MB + mecanismo InnoDB
    me_actionscheduler_claims: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_actionscheduler_groups: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_actionscheduler_logs: Dados: 17.55MB + Índex: 7.03MB + mecanismo InnoDB
    me_adtribes_my_conversions: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_aiowps_debug_log: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_aiowps_events: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_aiowps_failed_logins: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
    me_aiowps_global_meta: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_aiowps_login_activity: Dados: 0.05MB + Índex: 0.00MB + mecanismo InnoDB
    me_aiowps_login_lockdown: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
    me_aiowps_permanent_block: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_aws_cache: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_aws_index: Dados: 5.52MB + Índex: 5.03MB + mecanismo InnoDB
    me_blc_filters: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_blc_instances: Dados: 0.06MB + Índex: 0.05MB + mecanismo InnoDB
    me_blc_links: Dados: 0.38MB + Índex: 0.06MB + mecanismo InnoDB
    me_blc_synch: Dados: 0.05MB + Índex: 0.02MB + mecanismo InnoDB
    me_commentmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    me_comments: Dados: 0.38MB + Índex: 0.34MB + mecanismo InnoDB
    me_correios_postcodes: Dados: 0.05MB + Índex: 0.02MB + mecanismo InnoDB
    me_dokan_announcement: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_dokan_orders: Dados: 0.05MB + Índex: 0.03MB + mecanismo InnoDB
    me_dokan_refund: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_dokan_reverse_withdrawal: Dados: 0.02MB + Índex: 0.08MB + mecanismo InnoDB
    me_dokan_vendor_balance: Dados: 0.05MB + Índex: 0.00MB + mecanismo InnoDB
    me_dokan_withdraw: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_e_events: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_links: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_mclean_refs: Dados: 0.05MB + Índex: 0.00MB + mecanismo InnoDB
    me_mclean_scan: Dados: 0.09MB + Índex: 0.02MB + mecanismo InnoDB
    me_mdf_query_cache: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_mdf_stat_buffer: Dados: 0.00MB + Índex: 0.00MB + mecanismo MyISAM
    me_mdf_stat_tmp: Dados: 0.00MB + Índex: 0.00MB + mecanismo MyISAM
    me_options: Dados: 8.27MB + Índex: 0.38MB + mecanismo InnoDB
    me_pgly_pix: Dados: 0.09MB + Índex: 0.03MB + mecanismo InnoDB
    me_pmxi_files: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_pmxi_hash: Dados: 0.34MB + Índex: 0.00MB + mecanismo InnoDB
    me_pmxi_history: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_pmxi_images: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_pmxi_imports: Dados: 0.25MB + Índex: 0.00MB + mecanismo InnoDB
    me_pmxi_posts: Dados: 0.50MB + Índex: 0.00MB + mecanismo InnoDB
    me_pmxi_templates: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_postmeta: Dados: 16.48MB + Índex: 8.98MB + mecanismo InnoDB
    me_posts: Dados: 3.52MB + Índex: 0.66MB + mecanismo InnoDB
    me_rank_math_404_logs: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_rank_math_analytics_gsc: Dados: 7.25MB + Índex: 12.98MB + mecanismo InnoDB
    me_rank_math_analytics_inspections: Dados: 0.25MB + Índex: 0.20MB + mecanismo InnoDB
    me_rank_math_analytics_objects: Dados: 0.16MB + Índex: 0.06MB + mecanismo InnoDB
    me_rank_math_internal_links: Dados: 0.45MB + Índex: 0.08MB + mecanismo InnoDB
    me_rank_math_internal_meta: Dados: 0.06MB + Índex: 0.00MB + mecanismo InnoDB
    me_realmedialibrary: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_realmedialibrary_meta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    me_realmedialibrary_posts: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_realmedialibrary_tmp: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_sb_networks: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_sb_profiles: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_sb_scheduled_posts: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_sb_shared_posts: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_simple_history: Dados: 0.11MB + Índex: 0.06MB + mecanismo InnoDB
    me_simple_history_contexts: Dados: 1.52MB + Índex: 0.38MB + mecanismo InnoDB
    me_termmeta: Dados: 0.06MB + Índex: 0.03MB + mecanismo InnoDB
    me_terms: Dados: 0.39MB + Índex: 0.48MB + mecanismo InnoDB
    me_term_relationships: Dados: 0.42MB + Índex: 0.16MB + mecanismo InnoDB
    me_term_taxonomy: Dados: 1.52MB + Índex: 0.38MB + mecanismo InnoDB
    me_uap_action_log: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
    me_uap_action_logs_view: Dados: 0.00MB + Índex: 0.00MB + mecanismo
    me_uap_action_log_meta: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
    me_uap_closure_log: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
    me_uap_closure_log_meta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    me_uap_recipe_log: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
    me_uap_recipe_logs_view: Dados: 0.00MB + Índex: 0.00MB + mecanismo
    me_uap_trigger_log: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
    me_uap_trigger_logs_view: Dados: 0.00MB + Índex: 0.00MB + mecanismo
    me_uap_trigger_log_meta: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
    me_usermeta: Dados: 2.52MB + Índex: 0.72MB + mecanismo InnoDB
    me_users: Dados: 0.09MB + Índex: 0.05MB + mecanismo InnoDB
    me_wcpdf_invoice_number: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_wcpdf_packing_slip_number: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_wc_admin_notes: Dados: 0.08MB + Índex: 0.00MB + mecanismo InnoDB
    me_wc_admin_note_actions: Dados: 0.05MB + Índex: 0.02MB + mecanismo InnoDB
    me_wc_category_lookup: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_wc_customer_lookup: Dados: 0.05MB + Índex: 0.03MB + mecanismo InnoDB
    me_wc_download_log: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    me_wc_order_coupon_lookup: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    me_wc_order_product_lookup: Dados: 0.05MB + Índex: 0.06MB + mecanismo InnoDB
    me_wc_order_stats: Dados: 0.05MB + Índex: 0.05MB + mecanismo InnoDB
    me_wc_order_tax_lookup: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    me_wc_product_attributes_lookup: Dados: 0.06MB + Índex: 0.05MB + mecanismo InnoDB
    me_wc_product_download_directories: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_wc_product_meta_lookup: Dados: 0.09MB + Índex: 0.13MB + mecanismo InnoDB
    me_wc_rate_limits: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_wc_reserved_stock: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_wc_tax_rate_classes: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_wc_webhooks: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_woocommerce_api_keys: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    me_woocommerce_attribute_taxonomies: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_woocommerce_downloadable_product_permissions: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
    me_woocommerce_log: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_woocommerce_order_itemmeta: Dados: 0.31MB + Índex: 0.28MB + mecanismo InnoDB
    me_woocommerce_order_items: Dados: 0.06MB + Índex: 0.02MB + mecanismo InnoDB
    me_woocommerce_payment_tokenmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    me_woocommerce_payment_tokens: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_woocommerce_sessions: Dados: 0.30MB + Índex: 0.02MB + mecanismo InnoDB
    me_woocommerce_shipping_zones: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_woocommerce_shipping_zone_locations: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    me_woocommerce_shipping_zone_methods: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_woocommerce_tax_rates: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
    me_woocommerce_tax_rate_locations: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    me_wpforms_tasks_meta: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_wpml_mails: Dados: 9.52MB + Índex: 0.00MB + mecanismo InnoDB
    me_wpstg_queue: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_wsal_metadata: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    me_wsal_occurrences: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    me_wt_iew_action_history: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_wt_iew_mapping_template: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    me_yoast_indexable: Dados: 5.52MB + Índex: 3.05MB + mecanismo InnoDB
    me_yoast_indexable_hierarchy: Dados: 0.28MB + Índex: 0.41MB + mecanismo InnoDB
    me_yoast_migrations: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    me_yoast_primary_term: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    wpstg0_actionscheduler_actions: Dados: 17.55MB + Índex: 14.13MB + mecanismo InnoDB
    wpstg0_actionscheduler_claims: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    wpstg0_actionscheduler_groups: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    wpstg0_actionscheduler_logs: Dados: 9.52MB + Índex: 8.03MB + mecanismo InnoDB
    wpstg0_adtribes_my_conversions: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    wpstg0_aiowps_debug_log: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_aiowps_events: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_aiowps_failed_logins: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_aiowps_global_meta: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_aiowps_login_activity: Dados: 0.09MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_aiowps_login_lockdown: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_aiowps_permanent_block: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_aws_cache: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_aws_index: Dados: 4.52MB + Índex: 4.03MB + mecanismo InnoDB
    wpstg0_blc_filters: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_blc_instances: Dados: 0.08MB + Índex: 0.05MB + mecanismo InnoDB
    wpstg0_blc_links: Dados: 0.41MB + Índex: 0.06MB + mecanismo InnoDB
    wpstg0_blc_synch: Dados: 0.05MB + Índex: 0.02MB + mecanismo InnoDB
    wpstg0_commentmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    wpstg0_comments: Dados: 0.28MB + Índex: 0.28MB + mecanismo InnoDB
    wpstg0_correios_postcodes: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    wpstg0_dokan_announcement: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_dokan_orders: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    wpstg0_dokan_refund: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_dokan_reverse_withdrawal: Dados: 0.02MB + Índex: 0.08MB + mecanismo InnoDB
    wpstg0_dokan_vendor_balance: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_dokan_withdraw: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_e_events: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    wpstg0_links: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    wpstg0_mclean_refs: Dados: 0.05MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_mclean_scan: Dados: 0.09MB + Índex: 0.02MB + mecanismo InnoDB
    wpstg0_mdf_query_cache: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    wpstg0_mdf_stat_buffer: Dados: 0.00MB + Índex: 0.00MB + mecanismo MyISAM
    wpstg0_mdf_stat_tmp: Dados: 0.00MB + Índex: 0.00MB + mecanismo MyISAM
    wpstg0_options: Dados: 5.25MB + Índex: 0.28MB + mecanismo InnoDB
    wpstg0_pgly_pix: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    wpstg0_pmxi_files: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_pmxi_hash: Dados: 0.34MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_pmxi_history: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_pmxi_images: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_pmxi_imports: Dados: 0.25MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_pmxi_posts: Dados: 0.50MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_pmxi_templates: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_postmeta: Dados: 16.55MB + Índex: 9.03MB + mecanismo InnoDB
    wpstg0_posts: Dados: 3.52MB + Índex: 0.66MB + mecanismo InnoDB
    wpstg0_rank_math_404_logs: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    wpstg0_rank_math_analytics_gsc: Dados: 3.52MB + Índex: 3.86MB + mecanismo InnoDB
    wpstg0_rank_math_analytics_inspections: Dados: 0.23MB + Índex: 0.16MB + mecanismo InnoDB
    wpstg0_rank_math_analytics_objects: Dados: 0.14MB + Índex: 0.06MB + mecanismo InnoDB
    wpstg0_rank_math_internal_links: Dados: 0.16MB + Índex: 0.05MB + mecanismo InnoDB
    wpstg0_rank_math_internal_meta: Dados: 0.06MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_realmedialibrary: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_realmedialibrary_meta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    wpstg0_realmedialibrary_posts: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    wpstg0_realmedialibrary_tmp: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_sb_networks: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_sb_profiles: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    wpstg0_sb_scheduled_posts: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_sb_shared_posts: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    wpstg0_termmeta: Dados: 0.06MB + Índex: 0.03MB + mecanismo InnoDB
    wpstg0_terms: Dados: 0.39MB + Índex: 0.48MB + mecanismo InnoDB
    wpstg0_term_relationships: Dados: 0.16MB + Índex: 0.11MB + mecanismo InnoDB
    wpstg0_term_taxonomy: Dados: 1.52MB + Índex: 0.38MB + mecanismo InnoDB
    wpstg0_uap_action_log: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
    wpstg0_uap_action_log_meta: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
    wpstg0_uap_closure_log: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
    wpstg0_uap_closure_log_meta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    wpstg0_uap_recipe_log: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
    wpstg0_uap_trigger_log: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
    wpstg0_uap_trigger_log_meta: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
    wpstg0_usermeta: Dados: 2.52MB + Índex: 0.52MB + mecanismo InnoDB
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    Active Plugins (1)
    
    WooCommerce: por Automattic – 7.5.0
    
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    Backup Duplicator & Migration - WP STAGING: por WP-STAGING
    WPStagingBackup – 2.13.0
    
    Brazilian Market on WooCommerce: por Claudio Sanches – 3.7.2
    Broken Link Checker: por WPMU DEV – 2.0.0
    Calculadora de frete melhorada para lojas brasileiras: por Luiz Bills – 3.1.1
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    Recently Registered: por Mika Epstein – 3.5
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    Social Media Auto Publish: por xyzscripts.com – 3.0.1
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    WooVina Extra: por WooVina – 4.7.5
    WPForms Lite: por WPForms – 1.8.0.2
    
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    Force SSL: –
    Currency: BRL (R$)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    WC Pages
    
    Base da loja: #1164 - /feira/
    Carrinho: #1165 - /cart/
    Finalização de compra: #1166 - /finalizar-compra/
    Minha conta: #1167 - /minha-conta/
    Termos e condições: #110 - /termos-e-compromissos/
    
    Theme
    
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    Version: 1.0
    Author URL: https://br.wordpress.org
    Child Theme: ❌ – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho
    WooCommerce Support: ✔
    
    Templates
    
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    Admin
    
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    coupons
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    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
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    Newest: 2023-03-21 16:32:02 -0300
    
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    Oldest: 2022-03-10 16:13:48 -0300
    Newest: 2023-03-21 16:36:23 -0300
    
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    Status report information
    
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    `
    • This topic was modified 11 months, 1 week ago by icaro56.
Viewing 15 replies - 1 through 15 (of 27 total)
  • Thread Starter icaro56

    (@icaro56)

    The browser console error:

    checkout.min.js?ver=7.5.0:1 POST https://meusite.com.br/?wc-ajax=checkout 500
    w @ checkout.min.js?ver=7.5.0:1
    submit @ checkout.min.js?ver=7.5.0:1
    dispatch @ jquery.min.js?ver=3.6.1:2
    y.handle @ jquery.min.js?ver=3.6.1:2
    checkout.min.js?ver=7.5.0:1 Uncaught (in promise) Error
    at checkout.min.js?ver=7.5.0:1:348

    I have the same error, here I leave my data. For now the only thing I have done is increase the memory in the wp-config file to 256M but it did not fix the problem.

    WordPress Environment
    
    WordPress address (URL): http://bagstonesamatistas.com
    Site address (URL): http://bagstonesamatistas.com
    WC Version: 7.5.0
    REST API Version: ✔ 7.5.0
    WC Blocks Version: ✔ 9.6.5
    Action Scheduler Version: ✔ 3.5.4
    Log Directory Writable: ✔
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: es_UY
    External object cache: – Server Environment Server Info: LiteSpeed
    PHP Version: 7.4.33
    PHP Post Max Size: 2 GB
    PHP Time Limit: 120
    PHP Max Input Vars: 5000
    cURL Version: 7.84.0
    OpenSSL/1.1.1p SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.17-MariaDB-cll-lve
    Max Upload Size: 2 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ Database WC Database Version: 7.5.0
    WC Database Prefix: wp_
    Total Database Size: 21.71MB
    Database Data Size: 17.92MB
    Database Index Size: 3.79MB
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    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_posts: Data: 2.52MB + Index: 0.06MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wcu_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wcu_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wcu_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
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    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts attachment: 27
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    customize_changeset: 14
    elementor_library: 1
    mailpoet_page: 1
    nav_menu_item: 4
    page: 12
    post: 4
    product: 40
    revision: 60
    shop_order: 7
    wp_global_styles: 2
    wpforms: 1 Security Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔ Active Plugins (17) All-in-One WP Migration: by ServMask – 6.77
    Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.4.12
    Codisto Channel Cloud: by Codisto – 1.3.65
    Elementor: by Elementor.com – 3.11.5
    Facebook for WooCommerce: by Facebook – 3.0.15
    Google Listings and Ads: by WooCommerce – 2.4.1
    Jetpack: by Automattic – 11.9.1
    MailPoet: by MailPoet – 4.8.1
    Sina Extension for Elementor: by SinaExtra – 3.4.4
    Spectra: by Brainstorm Force – 2.4.0
    Variation Swatches for WooCommerce: by CartFlows – 1.0.7
    Change Currency Symbol for WooCommerce: by Harshana Serasinghe – 0.1
    WooCommerce PayPal Payments: by WooCommerce – 2.0.3
    WooCommerce: by Automattic – 7.5.0 (update to version 7.5.1 is available)
    Easy PayPal Buy Now Button: by Scott Paterson – 1.7.4
    WP File Manager: by mndpsingh287 – 7.1.8
    WPForms Lite: by WPForms – 1.8.0.2 Inactive Plugins (8) Akismet Anti-Spam: by Automattic – 5.0.2
    Classic Editor: by WordPress Contributors – 1.6.2
    Essential Addons for Elementor: by WPDeveloper – 5.6.1
    Hello Dolly: by Matt Mullenweg – 1.7.2
    Pinterest for WooCommerce: by WooCommerce – 1.2.15 (update to version 1.2.16 is available)
    Starter Templates: by Brainstorm Force – 3.1.27
    TikTok: by TikTok – 1.0.16
    WBW Currency Switcher for WooCommerce: by woobewoo – 1.7.6 Settings API Enabled: –
    Force SSL: –
    Currency: USD (USD )
    Currency Position: left_space
    Thousand Separator:
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5) Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ✔
    Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: #1378 - /shop-2/
    Cart: #1379 - /cart/
    Checkout: #1380 - /checkout-2/
    My account: ❌ Page ID is set
    but the page does not exist Terms and conditions: ❌ Page not set Theme Name: Astra
    Version: 4.0.2
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔ Templates Overrides: – WooCommerce PayPal Payments Onboarded: –
    Shop country code: UY
    WooCommerce currency supported: ✔
    Advanced Card Processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: –
    Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: – Admin Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page Disabled Features: minified-js
    new-product-management-experience
    product-variation-management
    settings Daily Cron: ✔ Next scheduled: 2023-03-22 20:52:36 -03:00
    Options: ✔
    Notes: 41
    Onboarding: completed Action Scheduler Complete: 1.541
    Oldest: 2023-02-21 13:43:22 +0000
    Newest: 2023-03-21 21:22:29 +0000 Failed: 221
    Oldest: 2023-01-31 20:58:43 +0000
    Newest: 2023-03-21 21:01:39 +0000 Pending: 9
    Oldest: 2023-03-21 21:24:29 +0000
    Newest: 2023-03-26 13:21:25 +0000 Status report information Generated at: 2023-03-21 18:23:35 -03:00
    `

    and this is the web browser console.

    1. Request URL: https://bagstonesamatistas.com/?wc-ajax=checkout
    2. Referrer Policy: strict-origin-when-cross-origin
    3. Request Headers
    1. :authority: bagstonesamatistas.com
    2. :method: POST
    3. :path: /?wc-ajax=checkout
    4. :scheme: https
    5. accept: */*
    6. accept-encoding: gzip, deflate, br
    7. accept-language: es-UY,es;q=0.9,es-419;q=0.8,en;q=0.7,pt;q=0.6
    8. content-length: 669
    9. content-type: application/x-www-form-urlencoded; charset=UTF-8
    10. cookie: __stripe_mid=62f4a423-6121-4508-a8aa-073702e4f24f72cc74; tk_ai=woo%3AUaYuw34qI7ogjJO6Q13VjNYR; wp-settings-1=libraryContent%3Dbrowse%26editor%3Dtinymce%26hidetb%3D1; wp-settings-time-1=1679427214; __stripe_sid=89b8400b-f1b8-4dd1-9fbd-b95b33745919037e92; wordpress_test_cookie=WP%20Cookie%20check; wordpress_logged_in_09cc0cde55c6a9da49ebe3918076fa28=admin%7C1679605249%7Ct0Q1mGHX3waALfmmEFaGMM3OuXZrubnVPJ1KsFw3Xdd%7C1d1c938cbcaa80b731b509549fa69b4924b90a14342ba42eb4b1d5e2a22e4a14; mailpoet_subscriber=%7B%22subscriber_id%22%3A1%7D; wp_woocommerce_session_09cc0cde55c6a9da49ebe3918076fa28=1%7C%7C1679605268%7C%7C1679601668%7C%7C8b32f1655645264bde5f4cae6705e095; woocommerce_items_in_cart=1; woocommerce_cart_hash=3dbc66ee0827e89c1fc29ec0d7beea22; mailpoet_page_view=%7B%22timestamp%22%3A1679424274%7D
    11. origin: https://bagstonesamatistas.com
    12. referer: https://bagstonesamatistas.com/checkout-2/
    13. sec-ch-ua: “Google Chrome”;v=”111″, “Not(A:Brand”;v=”8″, “Chromium”;v=”111″
    14. sec-ch-ua-mobile: ?0
    15. sec-ch-ua-platform: “Windows”
    16. sec-fetch-dest: empty
    17. sec-fetch-mode: cors
    18. sec-fetch-site: same-origin
    19. user-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.0.0 Safari/537.36

    Once the response time is up, it goes to 500

    1. Request URL: https://bagstonesamatistas.com/?wc-ajax=checkout
    2. Request Method: POST
    3. Status Code: 500
    4. Remote Address: [2a02:4780:13:918:0:161d:2770:3]:443
    5. Referrer Policy: strict-origin-when-cross-origin
    6. Response Headers
    1. content-length: 296
    2. content-security-policy: upgrade-insecure-requests
    3. content-type: text/html
    4. date: Tue, 21 Mar 2023 21:46:38 GMT
    5. platform: hostinger
    6. server: LiteSpeed
    • Request Headers
    1. :authority: bagstonesamatistas.com
    2. :method: POST
    3. :path: /?wc-ajax=checkout
    4. :scheme: https
    5. accept: */*
    6. accept-encoding: gzip, deflate, br
    7. accept-language: es-UY,es;q=0.9,es-419;q=0.8,en;q=0.7,pt;q=0.6
    8. content-length: 669
    9. content-type: application/x-www-form-urlencoded; charset=UTF-8
    10. cookie: __stripe_mid=62f4a423-6121-4508-a8aa-073702e4f24f72cc74; tk_ai=woo%3AUaYuw34qI7ogjJO6Q13VjNYR; wp-settings-1=libraryContent%3Dbrowse%26editor%3Dtinymce%26hidetb%3D1; wp-settings-time-1=1679427214; __stripe_sid=89b8400b-f1b8-4dd1-9fbd-b95b33745919037e92; wordpress_test_cookie=WP%20Cookie%20check; wordpress_logged_in_09cc0cde55c6a9da49ebe3918076fa28=admin%7C1679605249%7Ct0Q1mGHX3waALfmmEFaGMM3OuXZrubnVPJ1KsFw3Xdd%7C1d1c938cbcaa80b731b509549fa69b4924b90a14342ba42eb4b1d5e2a22e4a14; mailpoet_subscriber=%7B%22subscriber_id%22%3A1%7D; wp_woocommerce_session_09cc0cde55c6a9da49ebe3918076fa28=1%7C%7C1679605268%7C%7C1679601668%7C%7C8b32f1655645264bde5f4cae6705e095; woocommerce_items_in_cart=1; woocommerce_cart_hash=3dbc66ee0827e89c1fc29ec0d7beea22; mailpoet_page_view=%7B%22timestamp%22%3A1679424274%7D
    11. origin: https://bagstonesamatistas.com
    12. referer: https://bagstonesamatistas.com/checkout-2/
    13. sec-ch-ua: “Google Chrome”;v=”111″, “Not(A:Brand”;v=”8″, “Chromium”;v=”111″
    14. sec-ch-ua-mobile: ?0
    15. sec-ch-ua-platform: “Windows”
    16. sec-fetch-dest: empty
    17. sec-fetch-mode: cors
    18. sec-fetch-site: same-origin
    19. user-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.0.0 Safari/537.36
    • This reply was modified 11 months, 1 week ago by taba76.
    Thread Starter icaro56

    (@icaro56)

    Do you get this error too? “NetworkError when attempting to fetch resource.”

    Yes, that exactly. I think that maybe it could be a hosting problem, because I migrated all my WordPress to a test hosting that I have and it didn’t give me an error. I hope someone can help us!

    The store owner receives the purchase email, but the buyer does not. And the page remains with the spin

    Thread Starter icaro56

    (@icaro56)

    It happens exactly as you said. Infinite spin and the store owner receives the email

    Thread Starter icaro56

    (@icaro56)

    What is your hosting?

    I use Hostinger.

    Hostinger too.

    The other test hosting that I have is Cdmon in this one I don’t have that problem, but since it is a test it does not send me the email, but the page does not hang

    Thread Starter icaro56

    (@icaro56)

    I stay all day trying to fix this:

    Hostinger + woocommerce problem.

    if you solve this, please back here and share the solution.

    Hi @icaro56 @taba76

    Thanks for reaching out!

    I understand that when a user click on buy button, the browser stays loading and nothing happens until the user gets an error.

    I would love to check your site, however, I am receiving the error code: HTTP Error 404.0 - Not Found.

    Checking your site’s System Status Report, I can see that it is using the Twenty Twenty-Three theme and only WooCommerce plugin is active. As you’ve mentioned that both of you are experiencing the same problem with the same hosting, Hostinger, can you please try cloning your site to a staging environment without modifying your live site or impacting customers using the free WP Staging plugin and see if you are still receiving the same issue here?

    Meanwhile, if you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Thread Starter icaro56

    (@icaro56)

    my site is http://www.melivro.com.br

    I create a staging site with WP Staging and the error happens too.

    Thread Starter icaro56

    (@icaro56)

    The fatal error log is empty.

    Thread Starter icaro56

    (@icaro56)

    @taba76 , here, in my woocommerce admin, if I try save a order and send a email, then, the infinite spin happens too. Any save in the order cause the infinite spin.

    @icaro56 Yes, the same thing happens to me with any user, including the administrator.

    I’ve been going around for two days trying to solve it, but it’s more than my technical knowledge.
    I also don’t have any fatal errors in the log

    Thread Starter icaro56

    (@icaro56)

    Hostinger support said the problem is with the Woocommerce plugin. Woocommerce support says that the problem is with the hosting.

    I’m in limbo!

Viewing 15 replies - 1 through 15 (of 27 total)
  • The topic ‘Woocommerce buy button get timeout error’ is closed to new replies.