Support » Plugin: WooCommerce » Woocommerce breaks the screen into two with a critical error message

  • Resolved David Okoli

    (@enochdavid)


    Woocommerce continue to break the screen into two halves at the /order-received/ endpoint with the “There has been a critical error on this website. Learn more about debugging in WordPress.” at the bottom of the page.

    How do I fix the above issue?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Adam a11n

    (@adamkheckler)

    Hmm, that’s odd.

    Is the actual, detailed error message displayed anywhere on the page? If so, can you copy it here please? If not, did the admin email get an email about it perhaps? If not, can you check your PHP error logs and see if anything is there?

    Finding the exact error message that’s occurring is the best way to resolve this, so if you still cannot find it, I’d suggest contacting your host to have them help you do that.

    Also, could you please send me a copy of your site’s system status report? You can find it under WooCommerce > Status in the dashboard. Click “Get system report” and then the “Copy for support” button. Once you’ve done that, paste it into your reply.

    Thanks!

    Thread Starter David Okoli

    (@enochdavid)

    Here is what I get:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://adearncrypto.com
    Site address (URL): https://adearncrypto.com
    WC Version: 4.8.0
    REST API Version: ✔ 4.8.0
    WC Blocks Version: ✔ 3.8.1
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.7.3
    Log Directory Writable: ✔
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.34
    PHP Post Max Size: 128 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 1000
    cURL Version: 7.72.0
    OpenSSL/1.1.1h
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.27-MariaDB
    Max Upload Size: 96 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.8.0
    WC Database Prefix: ac5c_
    Total Database Size: 10.81MB
    Database Data Size: 8.48MB
    Database Index Size: 2.33MB
    ac5c_woocommerce_sessions: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    ac5c_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_actionscheduler_actions: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
    ac5c_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_actionscheduler_logs: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    ac5c_cf7_vdata: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_cf7_vdata_entry: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_litespeed_avatar: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_litespeed_cssjs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_litespeed_img_optm: Data: 0.16MB + Index: 0.10MB + Engine MyISAM
    ac5c_litespeed_img_optming: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_nmmpro_carousel: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_nmmpro_hd_addresses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_nmmpro_payments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_options: Data: 2.80MB + Index: 0.09MB + Engine MyISAM
    ac5c_pmpro_discount_codes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_pmpro_discount_codes_levels: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_pmpro_discount_codes_uses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_pmpro_memberships_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_pmpro_memberships_pages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_pmpro_memberships_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_pmpro_membership_levelmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_pmpro_membership_levels: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_pmpro_membership_ordermeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_pmpro_membership_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_postmeta: Data: 0.68MB + Index: 0.12MB + Engine MyISAM
    ac5c_posts: Data: 0.26MB + Index: 0.05MB + Engine MyISAM
    ac5c_pts_tables: Data: 0.17MB + Index: 0.00MB + Engine MyISAM
    ac5c_sbi_instagram_feeds_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_sbi_instagram_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_snippets: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    ac5c_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_usermeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    ac5c_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_wallets_adds: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    ac5c_wallets_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    ac5c_wallets_trades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ac5c_wallets_txs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    ac5c_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    ac5c_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wfconfig: Data: 0.39MB + Index: 0.01MB + Engine MyISAM
    ac5c_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wffilemods: Data: 2.28MB + Index: 0.34MB + Engine MyISAM
    ac5c_wfhits: Data: 0.07MB + Index: 0.02MB + Engine MyISAM
    ac5c_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wfissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_wfknownfilelist: Data: 1.18MB + Index: 0.15MB + Engine MyISAM
    ac5c_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wflogins: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
    ac5c_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ac5c_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ac5c_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wfpendingissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ac5c_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wfstatus: Data: 0.08MB + Index: 0.04MB + Engine MyISAM
    ac5c_wftrafficrates: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    ac5c_woo_wallet_transactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_woo_wallet_transaction_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpam_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpam_affiliates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpam_affiliates_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpam_creatives: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpam_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpam_impressions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpam_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpam_paypal_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpam_tracking_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpam_tracking_tokens_purchase_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpam_transactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpfront_ure_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpgmza: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpgmza_circles: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpgmza_maps: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpgmza_polygon: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpgmza_polylines: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ac5c_wpgmza_rectangles: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    crypto_files: Data: 0.02MB + Index: 0.33MB + Engine InnoDB
    crypto_membership: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    crypto_payments: Data: 0.02MB + Index: 0.31MB + Engine InnoDB
    crypto_products: Data: 0.02MB + Index: 0.25MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 250
    case-studies: 3
    custom_css: 1
    customize_changeset: 9
    elementor_library: 1
    nav_menu_item: 26
    page: 50
    post: 1
    product: 4
    revision: 9
    seedprod: 1
    shop_order: 2
    telegram_commands: 1
    telegram_subscribers: 2
    wallets_airdrop: 3
    wpcf7_contact_form: 2
    wpforms: 1
    xlwcty_thankyou: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (28) ###
    
    StoreCustomizer: by Kaira – 2.2.2
    Advanced CF7 DB: by Vsourz Digital – 1.8.1
    WP Affiliate Manager: by wp.insider
    wpaffiliatemgr – 2.8.0
    
    The SEO Framework: by The SEO Framework Team – 4.1.2
    Code Snippets: by Code Snippets Pro – 2.14.0
    Contact Form 7: by Takayuki Miyoshi – 5.3.1
    Smash Balloon Instagram Feed: by Smash Balloon – 2.6.2
    LiteSpeed Cache: by LiteSpeed Technologies – 3.6
    Nomiddleman Bitcoin and Crypto Payments for WooCommerce: by nomiddleman – 2.4.8
    Paid Memberships Pro: by Stranger Studios – 2.5.2
    Paid Memberships Pro - Roles Add On: by Paid Memberships Pro – 1.3.2
    Paid Memberships Pro - WooCommerce Add On: by Paid Memberships Pro – 1.7
    Telegram Bot & Channel (Custom): by Eugy Enoch – 1.0.0
    Telegram Bot & Channel: by Marco Milesi – 3.4
    Tidio Chat: by Tidio Ltd. – 4.2.1
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.42
    
    User Menus: by Code Atlantic – 1.2.4
    VW Marketing Agency Pro Posttype: by VW Themes – 1.0
    VW Social Media: by VW Themes – 1.0
    Bitcoin and Altcoin Wallets: Airdrop extension: by dashed-slug  – 2.0.0
    Bitcoin and Altcoin Wallets: CoinPayments Adapter: by dashed-slug  – 1.1.3
    Bitcoin and Altcoin Wallets: Exchange extension: by dashed-slug  – 1.3.5
    Bitcoin and Altcoin Wallets: Fiat Coin Adapter extension: by dashed-slug  – 0.6.1-beta
    Bitcoin and Altcoin Wallets: WooCommerce Cryptocurrency Payment Gateway: by dashed-slug  – 2.3.2
    Bitcoin and Altcoin Wallets: by dashed-slug  – 5.0.12
    NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.13.0
    WooCommerce: by Automattic – 4.8.0
    Wordfence Security: by Wordfence – 7.4.14
    
    ### Inactive Plugins (4) ###
    
    Affiliates Manager Paid Membership Pro Integration: by wp.insider
    affmngr – 1.0.5
    
    Affiliates Manager WooCommerce Subscription Integration: by wp.insider
    affmngr – 1.1.1 – Installed version not tested with active version of WooCommerce 4.0
    
    The GDPR Framework: by Data443 – 1.0.40
    WPS Hide Login: by WPServeur
    NicolasKulka
    wpformation – 1.6.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #690 - /shop/
    Cart: #691 - /cart/
    Checkout: #692 - /checkout/
    My account: #693 - /my-account/
    Terms and conditions: #381 - /docs/terms-of-use/
    
    ### Theme ###
    
    Name: VW Marketing Agency Pro
    Version: 0.0.4
    Author URL: https://www.vwthemes.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: vw-marketing-agency-pro/woocommerce/archive-product.php
    vw-marketing-agency-pro/woocommerce/checkout/form-checkout.php
    vw-marketing-agency-pro/woocommerce/global/wrapper-end.php
    vw-marketing-agency-pro/woocommerce/global/wrapper-start.php
    vw-marketing-agency-pro/woocommerce/single-product.php
    
    ### Action Scheduler ###
    
    Canceled: 4
    Oldest: 2020-11-24 20:22:53 +0000
    Newest: 2020-12-01 13:53:50 +0000
    
    Complete: 163
    Oldest: 2020-11-21 17:02:59 +0000
    Newest: 2020-12-16 16:18:32 +0000
    
    
    Plugin Support Adam a11n

    (@adamkheckler)

    Did you have any luck finding the actual error being generated?

    See this bit of my last message:

    Is the actual, detailed error message displayed anywhere on the page? If so, can you copy it here please? If not, did the admin email get an email about it perhaps? If not, can you check your PHP error logs and see if anything is there?

    Finding the exact error message that’s occurring is the best way to resolve this, so if you still cannot find it, I’d suggest contacting your host to have them help you do that.

    Plugin Support fevered – a11n

    (@fevered)

    Hey there, since we haven’t heard back from you in awhile I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

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