Support » Plugin: WooCommerce » WooCommerce blank Dashboard on fresh WordPress install (on Hostgator)

  • Resolved fhabermacher

    (@fhabermacher)


    WooCommerce seems to not work properly on a perfectly fresh install, as well as on our website.

    – “WooCommerce” Dashboard only shows a blank page after a fresh install of the addon
    – When I try setting up, e.g., Credit Card payments after adding “WooCommerce Payments”

    This happens on our general WooCommerce site (with a supposedly WooCommerce compatible Theme), even if I disable all other WP plugins. And it happens even on a fresh blank WordPress install after installing only WooCommerce.

    PHP is up to date, WordPress version too, and I’ve normally no issues with WordPress that I’ve been using for years with my host. Professional WooCommerce developers were also not able to solve the issue and judged that all should be working; they replicated the issue on a blank WP install.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Abiola

    (@oaoyadeyi)

    @fhabermacher

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter fhabermacher

    (@fhabermacher)

    @oaoyadeyi Thank you. Yes here:

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://foodoffset.org
    Site address (URL): http://foodoffset.org
    WC Version: 6.0.0
    REST API Version: ✔ 6.0.0
    WC Blocks Version: ✔ 6.3.3
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.9.4
    Log Directory Writable: ✔
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.26
    PHP Post Max Size: 516 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.80.0
    OpenSSL/1.1.1l
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.0.0
    WC Database Prefix: wp_
    Total Database Size: 4.95MB
    Database Data Size: 4.20MB
    Database Index Size: 0.75MB
    wp_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_cp_contact_form_paypal_discount_codes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cp_contact_form_paypal_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cp_contact_form_paypal_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 2.75MB + Index: 0.06MB + Engine MyISAM
    wp_postmeta: Data: 0.14MB + Index: 0.03MB + Engine MyISAM
    wp_posts: Data: 0.79MB + Index: 0.05MB + Engine MyISAM
    wp_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_usermeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    acf-field: 14
    acf-field-group: 1
    attachment: 56
    custom_css: 1
    customize_changeset: 2
    nav_menu_item: 20
    page: 49
    popupbuilder: 1
    post: 6
    product: 3
    revision: 190
    shop_order: 1
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ❌Error messages should not be shown to visitors.
    
    ### Active Plugins (2) ###
    
    WooCommerce Payments: by Automattic – 3.4.0
    WooCommerce: by Automattic – 6.0.0
    
    ### Inactive Plugins (21) ###
    
    Advanced Custom Fields: Font Awesome: by mattkeys – 3.1.2
    Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
    Akismet Anti-Spam: by Automattic – 4.2.1
    BackWPup: by Inpsyde GmbH – 3.10.0
    Better Search Replace: by Delicious Brains – 1.3.4
    Contact Form 7: by Takayuki Miyoshi – 5.5.3
    Gambit Pro: by ThemeZee – 1.0
    Header and Footer Scripts: by Digital Liberation – 2.2.1
    Hello Dolly: by Matt Mullenweg – 1.7.2
    Hostgator WalkMe Plugin: by Snappy – 1.0
    Jetpack: by Automattic – 10.4
    Magee Shortcodes: by Hoosoft – 2.0.7
    Maxwell Pro: by ThemeZee – 1.0.2
    Media Library Assistant: by David Lingren – 2.98
    MOJO Marketplace: by Mike Hansen – 0.7.1
    My Custom Fields: by Venkat –
    New Visual Composer: by Michael M - WPBakery.com – 5.1.1
    Popup Builder: by Sygnoos – 4.0.6
    Really Simple SSL: by Really Simple Plugins – 5.2.1
    Secondary Title: by Kolja Nolte – 2.0.8
    WordPress Importer: by wordpressdotorg – 0.7
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #36 - /shop/
    Cart: #37 - /cart/
    Checkout: #38 - /checkout/
    My account: #39 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Storefront
    Version: 3.9.1
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce Payments ###
    
    Version: 3.4.0
    Connected to WPCOM: No
    Blog ID: -
    Account ID: -
    
    ### Action Scheduler ###
    
    Complete: 156
    Oldest: 2021-12-14 19:00:30 +0000
    Newest: 2021-12-21 13:48:47 +0000
    
    ### Status report information ###
    
    Generated at: 2021-12-22 08:35:09 +00:00
    

    I’ve asked WooCommerce about this too in the meantime.

    Thread Starter fhabermacher

    (@fhabermacher)

    Update: Hostgator support was able to solve it. Maybe the (to me cryptic) message I got from it helps: .htaccess file had too much code, and he removed some of that.
    (you may understand better than I to which degree this may square with the info that I got that the issue would have been replicated on a blank WP install)

    @fhabermacher

    Glad to hear it – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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