Woocommerce Biling Details – fields are very narrow?

  • Resolved williamstn

    (@williamstn)


    3 years, 11 months ago

    Hi. I was testing my online course checkout and when I got to my billing details page, all the fields are very narrow. FirstName and Lastname aren’t accepting any text at all. The rest do accept text but only one character is visible and the fields (from the customer’s POV) can’t widen the field. Nor shoud they have to.

    I haven’t touched these forms at all and whatever they’re doing is their default. Where and how can I get these fields to a reasonable width for my customers?

    Many thanks all,
    Terry

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    3 years, 11 months ago

    Hi @williamstn,

    I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce and our free Storefront theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with regards to the billing fields being narrow.

    You can see one of my test sites below for an example.

    https://woostaging.mystagingwebsite.com/

    Display issues like you describe can usually be attributed to a WordPress theme or plugin which is activated.

    I’d suggest carrying out a conflict test in your site to try and locate the culprit. This document below offer guidance on how to conflict test on a WordPress installation.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    If you haven’t carried out this type of testing on your site as yet it’s what we would initially recommend.

    Thread Starter williamstn

    (@williamstn)

    3 years, 11 months ago

    Stuart, thanks for your prompt reply. It was indeed something about the theme. Shame, because it was a good one.

    Much appreciated,
    Terry

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    3 years, 11 months ago

    Hey Terry,

    I’m happy to hear I could offer some guidance on this for you and I’ll mark this topic as resolved now! 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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