Title: Woocommerce Bad Support
Last modified: January 27, 2020

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# Woocommerce Bad Support

 *  Resolved [weblinxcd](https://wordpress.org/support/users/weblinxcd/)
 * (@weblinxcd)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-bad-support/)
 * Hi,
 * I am starting work on clients with different e-commerce platforms and started
   moving all of their stores into WP+Woocommerce. I was successful in convincing
   them to use Woocommerce but I have a very bad experience with customer support.
 * I have my account in woocommerce.com because I bought extensions. But I cannot
   get an access to the support page: [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/)
   because of the issue:
 * > [View post on imgur.com](https://imgur.com/qjK31iC)
 * I confirmed my email thousand times already and in one of my tickets, the support
   even confirmed it but did nothing about it. So I wrote another email because 
   I cannot update the ticket they made for me because I cannot even go to that 
   support page. In my email I explained then I am still having a problem and this
   is just a continuation of the ticket number but the reply says that they merged
   my ticket into that old one and automatically close the new one. Then gave me
   another link to a support ticket. But look, why can’t they understand that the
   problem is that I cannot go to that part of the woocommerce site? How I am supposed
   to update my ticket when I cannot even create or go to the support site and view
   tickets?
 * I had a hard time convincing my clients to use Woocommerce but it seems like 
   I made a mistake.
 * This leaves me helpless. Either I am ignored or the entire support system is 
   just bad.
 * If anyone could help me on this, I’d be so much grateful.
 * Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [shmoogie007](https://wordpress.org/support/users/shmoogie007/)
 * (@shmoogie007)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-bad-support/#post-12374353)
 * I just went through that, ran into my first need of Woo support in a year + and
   had to sign up for account on WP and Woo to get a support ticket open. At first
   I had the same issue.
 * Clicked resend the email, figured the 1st one may have timed out. Never got another
   email but the below solution worked for me.
 * I got around it by logging into WP (not woo) site first, than clicking the WP
   e-mail verification. Than opened a fresh window and navigated to woo support 
   and it worked.
 * For some reason it seemed to need me to be logged into WP support first before
   clicking the email verification to get into woo support.
 * Best of luck to you!
 *  Thread Starter [weblinxcd](https://wordpress.org/support/users/weblinxcd/)
 * (@weblinxcd)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-bad-support/#post-12375517)
 * I did that many times man in the course of more than a week. Now I did it again
   the way you explained but no luck. 🙁
 *  Plugin Support [John Coy a11n](https://wordpress.org/support/users/johndcoy/)
 * (@johndcoy)
 * Automattic Happiness Engineer
 * [6 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-bad-support/#post-12461989)
 * Hi [@weblinxcd](https://wordpress.org/support/users/weblinxcd/)
 * Every WooCommerce.com account needs to be attached to a WordPress.com account.
   Make sure you’re logged in to WordPress.com or create a new account for WordPress.
   com at WooCommerce.com.
 * You can always contact support on WordPress.com or WooCommerce.com if you still
   have issues logging in. A team member can take a closer look at your account.
 *  [snapdealwinners1](https://wordpress.org/support/users/snapdealwinners1/)
 * (@snapdealwinners1)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-bad-support/#post-12462055)
 * Hi,
 * I have one E-commerce WordPress Website
 * On [WordPress Woocommerce Checkout page](https://www.snapdealcouponswinner.com/),
   you have a text “Returning customer”.
 * I am Unable to Remove Returning Customer Text from Woocommerce Checkout Page.
 * Can someone help me on this.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Woocommerce Bad Support’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/)

 * 4 replies
 * 4 participants
 * Last reply from: [snapdealwinners1](https://wordpress.org/support/users/snapdealwinners1/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-bad-support/#post-12462055)
 * Status: resolved