Support » Plugin: WooCommerce Square » WooCommerce and Square not working on Chrome

  • Resolved anoldie

    (@anoldie)


    In Chrome, credit cards cannot be entered on a WooCommerce site using Square. Works fine on Safari, but most customers use Chrome – either on desktop or mobile. From reading many of the posts, this has been an ongoing issue for well over a year. NOT a good thing.

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  • Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    This is what I see on my test site when I visit the checkout page on Chrome:

    checkout
    Link to image: https://d.pr/i/xtsrqD

    For further investigation on what’s happening on your store, can you please get back to us with:

    1. System Status Report:

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    2. Square logs:
    There’s a built-in logging system enabled in the Square extension that could help you determine the cause of this behavior. If you haven’t enabled this already, you can enable this in (**WooCommerce > Settings > Payments > Square**) :

    sq-log
    Link to image: https://d.pr/i/GX6qLH

    Once enabled, please attempt to check out a product on the store and see if you can find any logs for Square under WooCommerce > Status > Logs

    3. A screenshot of what you’re seeing under WooCommerce > Settings > Square > Settings

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/.<br>You can share the direct link to the image as a response to this topic.

    [Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc from logs and screenshots]

    Plugin Support Aashik P – a11n

    (@aashik)

    Howdy!

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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