Support » Plugin: WooCommerce » Woocommerce and Paypal Sandbox

  • Hello all,

    I have encountered a serious bug with the previous version of woocommerce. An order was made on my site, when the “Enable PayPal Sandbox” box was checked. Woocommerce processed the order as usual, and generated a PayPal transaction ID. However, I did not receive any funds, and PayPal does not recognize the transaction ID. I am unable to determine if the customer was actually charged, though I suspect she was not. I have since disabled sandbox mode, and performed a test order with a second real account, which functioned correctly. Since I using the free version of Woocommerce, my support options are limited. Should I issue a refund to customer and ask them to order again, or just have them order again? Any help is greatly appreciated.


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  • Woocommerce is free, there are not different versions, no “paid” version.

    If the money did not go into your pay pal account, the customer did not get charged. Also reason pay pal does not recognize the transaction #. If you had sandbox enabled, of course that is what will be the case. Sandbox is only for testing, not money gets exchanged.

    Why refund them if they did not get charged? Unless you like giving money away.

    Yes, have the order again.

    If the payment did not go through, it won’t.

Viewing 1 replies (of 1 total)
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