WooCommerce analytics show inconsistent numbers

  • Resolved Zorem

    (@zorem)


    2 years, 5 months ago

    Hi,
    We noticed that the WooCommerce analytics show inconsistent numbers when there are refunds, the top products sold include the refunded items (it shows -1 for refunded products) – this does not match the totals and I do not think that you should show refunds in the top-selling products. See this screenshot – https://tinyurl.com/yhudw67y
    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Pankaj Kumar

    (@pankajkmr)

    2 years, 5 months ago

    Hi there,

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in the reply.

    Thread Starter Zorem

    (@zorem)

    2 years, 5 months ago

    Hi, we do not share system status on public forums. Its not specific issue for us, this is how the information displays on WooCommerce Analytics > Products in case of refunded orders.

    Plugin Support con

    (@conschneider)

    Engineer

    2 years, 5 months ago

    Howdy,

    Hi, we do not share system status on public forums.

    Fair enough.

    Its not specific issue for us, this is how the information displays on WooCommerce Analytics > Products in case of refunded orders.

    I looked at your screenshot and it does look odd. Could you maybe think of any steps to trigger / reproduce this?

    For example: Sell 3 products with variations and refund one of them(?)

    We can try and use our local test systems to reproduce and examine this further with you.

    Kind regards,

    Joey – a11n

    (@jricketts4)

    2 years, 4 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘WooCommerce analytics show inconsistent numbers’ is closed to new replies.