Woocommerce Analytics Reports Not Working
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Good Day,
I am struggling to run Analytic report. I clear the cash every time before I run this report, also I check if there is any plugins need to be updated,
Maybe every10 days I get this report to work once and after that I get error
System Status Report
` WordPress Environment WordPress address (URL): https://vipvapecorner.co.za Site address (URL): https://vipvapecorner.co.za WC Version: 7.9.0 REST API Version: ✔ 7.9.0 WC Blocks Version: ✔ 10.4.6 Action Scheduler Version: ✔ 3.6.1 Log Directory Writable: ✔ WP Version: 6.2.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 8.0.29 PHP Post Max Size: 64 MB PHP Time Limit: 90 PHP Max Input Vars: 3500 cURL Version: 7.64.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 10.5.21-MariaDB-1:10.5.21+maria~deb10 Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 7.9.0 WC Database Prefix: wp_ Total Database Size: 56.69MB Database Data Size: 36.57MB Database Index Size: 20.12MB wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.41MB + Index: 0.13MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 4.52MB + Index: 4.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 1.52MB + Index: 0.69MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 1.52MB + Index: 0.36MB + Engine InnoDB wp_alp_pickup_location: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_aws_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_aws_index: Data: 2.52MB + Index: 1.97MB + Engine InnoDB wp_barcode_v3_dimension: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_barcode_v3_fields_matching: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_barcode_v3_label_sheets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_barcode_v3_paper_formats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_barcode_v3_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_barcode_v3_templates: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_barcode_v3_template_to_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_barcode_v3_user_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 2.52MB + Index: 0.81MB + Engine InnoDB wp_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 4.48MB + Index: 0.44MB + Engine InnoDB wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_images: Data: 0.13MB + Index: 0.00MB + Engine InnoDB wp_pmxi_imports: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_pmxi_posts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_poproductsuppliers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_postmeta: Data: 12.52MB + Index: 8.03MB + Engine InnoDB wp_posts: Data: 2.52MB + Index: 0.69MB + Engine InnoDB wp_posuppliers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_stock_log: Data: 0.47MB + Index: 0.00MB + Engine InnoDB wp_suppliers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB wp_terms: Data: 0.09MB + Index: 0.11MB + Engine InnoDB wp_term_relationships: Data: 0.20MB + Index: 0.13MB + Engine InnoDB wp_term_taxonomy: Data: 0.11MB + Index: 0.13MB + Engine InnoDB wp_usermeta: Data: 0.16MB + Index: 0.14MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_viredis_product_pricing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_vi_wbe_history: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.09MB + Index: 0.09MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.39MB + Index: 0.36MB + Engine InnoDB wp_wc_order_stats: Data: 0.23MB + Index: 0.19MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.20MB + Index: 0.17MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.34MB + Index: 0.53MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yith_pos_register_sessions: Data: 0.11MB + Index: 0.00MB + Engine InnoDB wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB Post Type Counts attachment: 1541 nav_menu_item: 12 page: 14 post: 3 product: 276 product_variation: 1167 revision: 267 seedprod: 1 shop_coupon: 4 shop_order: 1758 shop_order_refund: 1 woopointslog: 30 wpcf7_contact_form: 1 wpforms: 1 yith-pos-receipt: 2 yith-pos-register: 1 yith-pos-store: 1 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (30) Advanced Local Pickup for WooCommerce: by zorem – 1.5.4 Advanced Woo Search: by ILLID – 2.84 Age Gate Lite: by siddhu09rocks – 0.0.7 Auto Tag Creator: by Ecreate Infotech – 1.0.2 Bulky - Bulk Edit Products for WooCommerce Premium: by VillaTheme – 1.2.4 Classic Editor: by WordPress Contributors – 1.6.3 Clear Cache For Me: by Webhead LLC – 2.0 Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.13.1 Contact Form 7: by Takayuki Miyoshi – 5.7.7 FileBird Lite: by Ninja Team – 5.5 Health Check & Troubleshooting: by The WordPress.org community – 1.6.0 iKhokha Payment Gateway: by iKhokha – 1.1.12 Multiple Roles: by Christian Neumann – 1.3.7 Nextend Social Login: by Nextendweb – 3.1.9 Pargo Shipping: by Pargo – 3.2.10 Barcode Label Printing for WooCommerce and others plugins - (basic): by UkrSolution – 3.4.6 Really Simple SSL: by Really Simple Plugins – 7.0.7 Supplier and Purchase Order Management for WooCommerce: by IT-iCO SRL – 1.1.3 WooCommerce B2B Sales Agents: by Code4Life – 1.2.7 WooCommerce Payfast Gateway: by WooCommerce – 1.5.7 Bravo - WooCommerce Points and Rewards: by WPWeb – 2.3.0 Stock Manager for WooCommerce: by StoreApps – 3.0.0 WP All Import - WooCommerce Add-On: by Soflyy – 1.5.1 WooCommerce: by Automattic – 7.9.0 WP All Import: by Soflyy – 3.7.2 WP Extended Search: by 5um17 – 2.1.2 Smush: by WPMU DEV – 3.14.1 WPForms Lite: by WPForms – 1.8.2.3 YITH Point of Sale for WooCommerce: by YITH – 2.15.0 YITH WooCommerce Wishlist: by YITH – 3.24.0 Inactive Plugins (5) Age Gate: by Phil Baker – 3.2.0 Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2 Hello Dolly: by Matt Mullenweg – 1.7.2 Product Import Export for WooCommerce: by WebToffee – 2.3.2 WP2Social Auto Publish: by xyzscripts.com – 2.4 Must Use Plugins (1) Health Check Troubleshooting Mode: by – 1.9.0 Settings API Enabled: – Force SSL: – Currency: ZAR (R) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #16 - /shop/ Cart: #17 - /cart/ Checkout: #18 - /checkout/ My account: #19 - /my-account/ Terms and conditions: ❌ Page not set Theme Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.17.3 Parent Theme Author URL: https://uxthemes.com WooCommerce Support: ✔ Templates Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/rating.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-08-06 10:34:08 +02:00 Options: ✔ Notes: 113 Onboarding: skipped Action Scheduler Complete: 2,781 Oldest: 2023-07-06 05:49:04 +0000 Newest: 2023-08-05 19:04:01 +0000 Failed: 16 Oldest: 2023-02-16 10:19:13 +0000 Newest: 2023-07-05 08:35:09 +0000 Pending: 6 Oldest: 2023-08-06 07:28:43 +0000 Newest: 2023-08-10 08:35:49 +0000 Status report information Generated at: 2023-08-05 21:10:24 +02:00 `I am not a technical to understand the above, thank you for your help and advice in advance.
Viewing 14 replies - 1 through 14 (of 14 total)
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Hi @petmak,
Thanks for providing clarity!
Can you please clarify what happens when clicking on “Reload”?
Also, please can you share the following so that we can check for any clues as to what may be causing this issue:
- Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
- Console errors: Please share any errors you may identify when inspecting the console on the page experiencing the issue.
You can read more about using your browser console to identify errors here.
Once you have this, please share the results with us here.
Cheers!
Hi Roxy,
Thank you for your mail.
when I click reload gives the same error.
So I followed your instructions please find details below
Woocommerce/Status/ Logs ,
https://snipboard.io/cGa7qm.jpg
I also edited WP-Config and Enabled the DEBUG Script
define(‘SCRIPT_DEBUG’, true);
Below is a screen-shot of Chromo Console errors
https://snipboard.io/OMpU1x.jpg
https://snipboard.io/QBg5Nl.jpg
Hope the above helps.
Thank you for your help in advance.
Good Day.
Thank you for your mail and sorry for the late reply, I was in a work trip, overseas.
I installed Health check & Troubleshooting plugin
I Cleared cash-in ( Browser and WordPress using Clear my cash plug in )
I enable troubleshooting plugin
I run the report results nothing works
I enable WooCommerce Plug in
I run Analytic report ( Variation )
When I run week to date or Month to date I get data but when I run the same report for today onlyI get the same error ( There was an error getting your stats. Please try again. )
https://snipboard.io/RWbBN1.jpg
looks like the error from the Woocommerce.
Thank you and waiting for your advise.
Hello @petmak,
When I run week to date or Month to date I get data but when I run the same report for today onlyI get the same error ( There was an error getting your stats. Please try again. )
I’m also not able to replicate this.
Link to image: https://d.pr/i/nG6IlOJust to confirm, have you tried updating WooCommerce core? We’re now in version
8.2.1. :)Moreover, kindly ask your hosting provider to increase your PHP Time Limit to at least 1000, as 90 seconds may not be sufficient for certain actions.
Let us know how it goes!
Viewing 14 replies - 1 through 14 (of 14 total)
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