Title: WooCommerce Analytics Last modified: March 29, 2022 --- # WooCommerce Analytics * Resolved [jornejans](https://wordpress.org/support/users/jornejans/) * (@jornejans) * [4 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-analytics-15/) * Hi, * when I navigate in the backend of my website to WooCommerce Analytics, none of the categories like overview, products or revenue are loading. I just get a blank screen. * I already tried switching themes and deactivate/activate every plugin. Does not work. * Beneath you can find the system report: * ` ### WordPress Environment ### * WordPress address (URL): [https://www.macado.be](https://www.macado.be) Site address (URL): [https://www.macado.be](https://www.macado.be) WC Version: 6.3.1 REST API Version: ✔ 6.3.1 WC Blocks Version: ✔ 6.9.0 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.2.1 Log Directory Writable: ✔ WP Version: 5.9.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: – * ### Server Environment ### * Server Info: Apache PHP Version: 7.4.28 PHP Post Max Size: 256 MB PHP Time Limit: 512 PHP Max Input Vars: 20000 cURL Version: 7.74.0 OpenSSL/1.1.1k * SUHOSIN Installed: – MySQL Version: 5.7.35-38-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 6.3.1 WC Database Prefix: www_ Total Database Size: 453.18MB Database Data Size: 324.83MB Database Index Size: 128.35MB www_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB www_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB www_woocommerce_order_items: Data: 5.52MB + Index: 1.52MB + Engine InnoDB www_woocommerce_order_itemmeta: Data: 45.58MB + Index: 30.09MB + Engine InnoDB www_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB www_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB stg_9eeac_actionscheduler_actions: Data: 2.52MB + Index: 1.09MB + Engine InnoDB stg_9eeac_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB stg_9eeac_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB stg_9eeac_actionscheduler_logs: Data: 1.52MB + Index: 0.67MB + Engine InnoDB stg_9eeac_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB stg_9eeac_comments: Data: 1.52MB + Index: 0.69MB + Engine InnoDB stg_9eeac_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB stg_9eeac_mailchimp_carts: Data: 0.08MB + Index: 0.00MB + Engine InnoDB stg_9eeac_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB stg_9eeac_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB stg_9eeac_onlinefact: Data: 0.00MB + Index: 0.00MB + Engine MyISAM stg_9eeac_onlinefact_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM stg_9eeac_onlinefact_ids: Data: 0.00MB + Index: 0.00MB + Engine MyISAM stg_9eeac_onlinefact_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM stg_9eeac_onlinefact_queue: Data: 5.32MB + Index: 0.06MB + Engine MyISAM stg_9eeac_options: Data: 22.52MB + Index: 1.69MB + Engine InnoDB stg_9eeac_postmeta: Data: 11.52MB + Index: 6.03MB + Engine InnoDB stg_9eeac_posts: Data: 6.52MB + Index: 0.48MB + Engine InnoDB stg_9eeac_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB stg_9eeac_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB stg_9eeac_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB stg_9eeac_term_relationships: Data: 0.11MB + Index: 0.06MB + Engine InnoDB stg_9eeac_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB stg_9eeac_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB stg_9eeac_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB stg_9eeac_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB stg_9eeac_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB stg_9eeac_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB stg_9eeac_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB stg_9eeac_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB stg_9eeac_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB stg_9eeac_wc_order_product_lookup: Data: 1.52MB + Index: 0.44MB + Engine InnoDB stg_9eeac_wc_order_stats: Data: 0.09MB + Index: 0.08MB + Engine InnoDB stg_9eeac_wc_order_tax_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB stg_9eeac_wc_product_meta_lookup: Data: 0.08MB + Index: 0.13MB + Engine InnoDB stg_9eeac_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB stg_9eeac_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB stg_9eeac_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB stg_9eeac_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB stg_9eeac_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB stg_9eeac_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB stg_9eeac_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB stg_9eeac_woocommerce_order_itemmeta: Data: 4.52MB + Index: 3.03MB + Engine InnoDB stg_9eeac_woocommerce_order_items: Data: 0.47MB + Index: 0.14MB + Engine InnoDB stg_9eeac_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB stg_9eeac_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB stg_9eeac_woocommerce_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB stg_9eeac_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB stg_9eeac_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB stg_9eeac_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB stg_9eeac_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB stg_9eeac_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB stg_9eeac_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB stg_9eeac_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB stg_9eeac_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB stg_9eeac_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB stg_9eeac_yoast_indexable: Data: 1.52MB + Index: 0.34MB + Engine InnoDB stg_9eeac_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB stg_9eeac_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB stg_9eeac_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB stg_9eeac_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB www_actionscheduler_actions: Data: 3.52MB + Index: 1.86MB + Engine InnoDB www_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_actionscheduler_logs: Data: 2.52MB + Index: 0.95MB + Engine InnoDB www_aws_cache: Data: 1.52MB + Index: 0.00MB + Engine InnoDB www_aws_index: Data: 8.52MB + Index: 5.03MB + Engine InnoDB www_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_comments: Data: 15.52MB + Index: 11.09MB + Engine InnoDB www_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_icl_languages_translations: Data: 0.19MB + Index: 0.09MB + Engine InnoDB www_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_icl_strings: Data: 0.02MB + Index: 0.08MB + Engine InnoDB www_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_icl_string_positions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_icl_string_translations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_icl_translate: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_icl_translations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB www_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_icl_translation_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_mailchimp_carts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB www_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_mailpoet_newsletters: Data: 0.03MB + Index: 0.03MB + Engine InnoDB www_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB www_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB www_mailpoet_scheduled_tasks: Data: 0.11MB + Index: 0.09MB + Engine InnoDB www_mailpoet_scheduled_task_subscribers: Data: 5.52MB + Index: 2.52MB + Engine InnoDB www_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB www_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB www_mailpoet_statistics_unsubscribes: Data: 0.05MB + Index: 0.05MB + Engine InnoDB www_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB www_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_mailpoet_subscribers: Data: 0.47MB + Index: 0.67MB + Engine InnoDB www_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_mailpoet_subscriber_segment: Data: 0.23MB + Index: 0.17MB + Engine InnoDB www_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_onlinefact: Data: 0.00MB + Index: 0.00MB + Engine MyISAM www_onlinefact_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM www_onlinefact_ids: Data: 0.00MB + Index: 0.00MB + Engine MyISAM www_onlinefact_orders: Data: 0.00MB + Index: 0.01MB + Engine MyISAM www_onlinefact_queue: Data: 6.85MB + Index: 0.08MB + Engine MyISAM www_options: Data: 11.47MB + Index: 1.48MB + Engine InnoDB www_postmeta: Data: 77.61MB + Index: 38.13MB + Engine InnoDB www_posts: Data: 8.52MB + Index: 1.45MB + Engine InnoDB www_shopmagic_automation_outcome: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_shopmagic_automation_outcome_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_shopmagic_guest: Data: 0.20MB + Index: 0.00MB + Engine InnoDB www_shopmagic_guest_meta: Data: 2.52MB + Index: 0.45MB + Engine InnoDB www_shopmagic_optin_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_termmeta: Data: 0.05MB + Index: 0.06MB + Engine InnoDB www_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_term_relationships: Data: 0.30MB + Index: 0.17MB + Engine InnoDB www_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_usermeta: Data: 7.52MB + Index: 5.03MB + Engine InnoDB www_users: Data: 0.28MB + Index: 0.20MB + Engine InnoDB www_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB www_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB www_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wc_customer_lookup: Data: 0.39MB + Index: 0.23MB + Engine InnoDB www_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_wc_order_product_lookup: Data: 6.52MB + Index: 6.06MB + Engine InnoDB www_wc_order_stats: Data: 1.52MB + Index: 0.52MB + Engine InnoDB www_wc_order_tax_lookup: Data: 1.52MB + Index: 0.45MB + Engine InnoDB www_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB www_wc_product_meta_lookup: Data: 0.14MB + Index: 0.30MB + Engine InnoDB www_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_wdr_order_discounts: Data: 0.14MB + Index: 0.00MB + Engine InnoDB www_wdr_order_item_discounts: Data: 0.09MB + Index: 0.00MB + Engine InnoDB www_wdr_rules: Data: 0.05MB + Index: 0.00MB + Engine InnoDB www_woocommerce_order_listener: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_woo_sales_country_region: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wpml_mails: Data: 36.52MB + Index: 0.00MB + Engine InnoDB www_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB www_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB www_wpwc_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wt_iew_action_history: Data: 0.05MB + Index: 0.00MB + Engine InnoDB www_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB www_yoast_indexable: Data: 3.52MB + Index: 1.30MB + Engine InnoDB www_yoast_indexable_hierarchy: Data: 0.17MB + Index: 0.25MB + Engine InnoDB www_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB www_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB www_yoast_prominent_words: Data: 0.09MB + Index: 0.17MB + Engine InnoDB www_yoast_seo_links: Data: 0.14MB + Index: 0.09MB + Engine InnoDB * ### Post Type Counts ### * attachment: 1258 cartflows_flow: 1 cartflows_step: 2 custom_css: 3 custom_order_status: 3 dmmenu: 1 et_body_layout: 282 et_footer_layout: 3 et_pb_layout: 82 et_template: 1352 et_theme_builder: 1 mailpoet_page: 1 nav_menu_item: 9 oembed_cache: 2 page: 61 phoe_badge: 5 popup: 2 popup_theme: 8 post: 2 product: 948 shipping_package: 1 shop_coupon: 57 shop_order: 7136 shop_order_refund: 25 wobd-badge-designer: 2 yaymail_template: 11 * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (32) ### * Advanced Woo Search: by ILLID – 2.51 Badge Management For Woocommerce: by phoeniixx– 1.3.6 Code Snippets: by Code Snippets Pro – 2.14.3 Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.3.4 Custom Order Status for WooCommerce Pro: by Tyche Softwares – 2.1.0 Custom Order Status for WooCommerce: by Tyche Softwares – 2.0.3 Divi Mega Menu: by Divi Engine – 3.3.1 Google Tag Manager for WordPress: by Thomas Geiger – 1.14.2 Facebook for WooCommerce: by Facebook – 2.6.12 Flexible Shipping: by WP Desk – 4.11.3 Head, Footer and Post Injections: by Stefano Lissa – 3.2.2 Jetpack: by Automattic – 10.7 Keto Calculator: by TheRightSW – 1.3 Mailchimp for WooCommerce: by Mailchimp – 2.6.1 Mollie Payments for WooCommerce: by Mollie– 7.0.4 Really Simple SSL: by Really Simple Plugins – 5.3.0 Themify – WooCommerce Product Filter: by Themify – 1.3.6 WC MyParcel Belgium: by Richard Perdaan – 4.5.1 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.6.0 Woo Discount Rules PRO 2.0: by Flycart – 2.3.13 Woo Discount Rules: by Flycart – 2.3.13 WooCommerce Advanced Shipping Packages: by Jeroen Sormani – 1.1.8 WooCommerce Pixel Manager: by SweetCode – 1.15.4 WooCommerce Max Quantity: by Isabel Castillo – 1.5.2 WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.14.2 WooCommerce: by Automattic– 6.3.1 Yoast SEO Premium: by Team Yoast – 18.2.1 Yoast SEO: by Team Yoast – 18.4.1 WP Downgrade | Specific Core Version: by Reisetiger – 1.2.4 WP Rocket: by WP Media – 3.10.9 WP Rollback: by Impress.org – 1.7.1 WP Word Count: by RedLettuce Plugins – 3.2.3 * ### Inactive Plugins (0) ### * ### Dropin Plugins (1) ### * advanced-cache.php: advanced-cache.php * ### Settings ### * API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – * ### WC Pages ### * Shop base: #10 – /shop/ Cart: #987467844 – /winkelmandje/ Checkout: #987492688–/ checkout/ My account: #987467846 – /my-account/ Terms and conditions: #3 – /privacybeleid/ * ### Theme ### * Name: Divi Version: 4.15.1 Author URL: [http://www.elegantthemes.com](http://www.elegantthemes.com) Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ * ### Templates ### * Overrides: – * ### Action Scheduler ### * Canceled: 15 Oldest: 2022-03-01 11:47:41 +0100 Newest: 2022-03-29 16:03:23 + 0200 * Complete: 8,040 Oldest: 2022-03-08 09:59:05 +0100 Newest: 2022-03-29 19:09:23 +0200 * Failed: 196 Oldest: 2021-07-06 15:43:17 +0200 Newest: 2022-01-18 09:58:36 +0100 * Pending: 1 Oldest: 2022-03-29 20:46:27 +0200 Newest: 2022-03-29 20:46:27 +0200 * ### Status report information ### * Generated at: 2022-03-29 19:26:36 +02:00 * Thanks in advance for checking everyone! * Kind regards, Jorne Viewing 9 replies - 1 through 9 (of 9 total) * [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * (@judagutor) * [4 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-analytics-15/#post-15508191) * Hi [@jornejans](https://wordpress.org/support/users/jornejans/)! * Thank you for sharing your System Status. * Could you please also share a copy of any fatal error log found under `WooCommerce > System Status > Logs`? * Thanks! * Thread Starter [jornejans](https://wordpress.org/support/users/jornejans/) * (@jornejans) * [4 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-analytics-15/#post-15509421) * Hi Juan, * Here you can find the log: * ``` 2022-03-30T06:40:05+00:00 CRITICAL Uncaught Error: Call to undefined method Mollie\WooCommerce\Subscription\MollieSepaRecurringGateway::updateOrderStatus() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php:928 Stack trace: #0 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php(545): Mollie\WooCommerce\Payment\MollieOrder->maybeUpdateStatus() #1 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrderService.php(159): Mollie\WooCommerce\Payment\MollieOrder->onWebhookExpired() #2 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Payment\MollieOrderService->onWebhookAction() #3 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #4 /data/sites/web/macadobe/www/wp-includes/plugin.php(474): WP_Hook->do_action() #5 /data/sites/web/macadobe/www/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php on line 928 2022-03-30T06:41:19+00:00 CRITICAL Uncaught Error: Call to undefined method Mollie\WooCommerce\Subscription\MollieSepaRecurringGateway::updateOrderStatus() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php:928 Stack trace: #0 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php(545): Mollie\WooCommerce\Payment\MollieOrder->maybeUpdateStatus() #1 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrderService.php(159): Mollie\WooCommerce\Payment\MollieOrder->onWebhookExpired() #2 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Payment\MollieOrderService->onWebhookAction() #3 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #4 /data/sites/web/macadobe/www/wp-includes/plugin.php(474): WP_Hook->do_action() #5 /data/sites/web/macadobe/www/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php on line 928 2022-03-30T06:43:20+00:00 CRITICAL Uncaught Error: Call to undefined method Mollie\WooCommerce\Subscription\MollieSepaRecurringGateway::updateOrderStatus() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php:928 Stack trace: #0 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php(545): Mollie\WooCommerce\Payment\MollieOrder->maybeUpdateStatus() #1 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrderService.php(159): Mollie\WooCommerce\Payment\MollieOrder->onWebhookExpired() #2 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Payment\MollieOrderService->onWebhookAction() #3 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #4 /data/sites/web/macadobe/www/wp-includes/plugin.php(474): WP_Hook->do_action() #5 /data/sites/web/macadobe/www/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php on line 928 2022-03-30T06:47:34+00:00 CRITICAL Uncaught Error: Call to undefined method Mollie\WooCommerce\Subscription\MollieSepaRecurringGateway::updateOrderStatus() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php:928 Stack trace: #0 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php(545): Mollie\WooCommerce\Payment\MollieOrder->maybeUpdateStatus() #1 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrderService.php(159): Mollie\WooCommerce\Payment\MollieOrder->onWebhookExpired() #2 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Payment\MollieOrderService->onWebhookAction() #3 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #4 /data/sites/web/macadobe/www/wp-includes/plugin.php(474): WP_Hook->do_action() #5 /data/sites/web/macadobe/www/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php on line 928 2022-03-30T06:55:50+00:00 CRITICAL Uncaught Error: Call to undefined method Mollie\WooCommerce\Subscription\MollieSepaRecurringGateway::updateOrderStatus() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php:928 Stack trace: #0 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php(545): Mollie\WooCommerce\Payment\MollieOrder->maybeUpdateStatus() #1 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrderService.php(159): Mollie\WooCommerce\Payment\MollieOrder->onWebhookExpired() #2 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Payment\MollieOrderService->onWebhookAction() #3 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #4 /data/sites/web/macadobe/www/wp-includes/plugin.php(474): WP_Hook->do_action() #5 /data/sites/web/macadobe/www/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php on line 928 2022-03-30T07:11:52+00:00 CRITICAL Uncaught Error: Call to undefined method Mollie\WooCommerce\Subscription\MollieSepaRecurringGateway::updateOrderStatus() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php:928 Stack trace: #0 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php(545): Mollie\WooCommerce\Payment\MollieOrder->maybeUpdateStatus() #1 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrderService.php(159): Mollie\WooCommerce\Payment\MollieOrder->onWebhookExpired() #2 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Payment\MollieOrderService->onWebhookAction() #3 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #4 /data/sites/web/macadobe/www/wp-includes/plugin.php(474): WP_Hook->do_action() #5 /data/sites/web/macadobe/www/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php on line 928 2022-03-30T07:41:08+00:00 CRITICAL Uncaught Error: Call to undefined method Mollie\WooCommerce\Subscription\MollieSepaRecurringGateway::updateOrderStatus() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php:928 Stack trace: #0 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php(545): Mollie\WooCommerce\Payment\MollieOrder->maybeUpdateStatus() #1 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrderService.php(159): Mollie\WooCommerce\Payment\MollieOrder->onWebhookExpired() #2 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Payment\MollieOrderService->onWebhookAction() #3 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #4 /data/sites/web/macadobe/www/wp-includes/plugin.php(474): WP_Hook->do_action() #5 /data/sites/web/macadobe/www/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php on line 928 2022-03-30T08:41:23+00:00 CRITICAL Uncaught Error: Call to undefined method Mollie\WooCommerce\Subscription\MollieSepaRecurringGateway::updateOrderStatus() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php:928 Stack trace: #0 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php(545): Mollie\WooCommerce\Payment\MollieOrder->maybeUpdateStatus() #1 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrderService.php(159): Mollie\WooCommerce\Payment\MollieOrder->onWebhookExpired() #2 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Payment\MollieOrderService->onWebhookAction() #3 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #4 /data/sites/web/macadobe/www/wp-includes/plugin.php(474): WP_Hook->do_action() #5 /data/sites/web/macadobe/www/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php on line 928 ``` * Regards, Jorne * Plugin Support [Paulo P – a11n](https://wordpress.org/support/users/paulostp/) * (@paulostp) * [4 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-analytics-15/#post-15509509) * Hello, * Thanks for sharing the error log. I see some errors from [your Mollie plugin](https://wordpress.org/plugins/mollie-payments-for-woocommerce/) there – which might not be related to the WooCommerce Analytics issue, but it might make sense to reach out to the plugin support to investigate. * As for the Analytics issue, I would suggest you create a staging site for further testing if you don’t have one. Your host might have that feature, but you can use [WP Staging](https://wordpress.org/plugins/wp-staging/) as an alternative. * Then, on the staging site: - set the theme to [Storefront](https://wordpress.org/themes/storefront/) - disable all plugins except for WooCommerce - check if Analytics is working now * If Analytics works, then there might be a conflict with your theme and/or a plugin. Activate one by one until you find the culprit. * Let us know how it goes. * Thread Starter [jornejans](https://wordpress.org/support/users/jornejans/) * (@jornejans) * [4 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-analytics-15/#post-15510137) * Hi Paulo; * I created a staging site and the weird thing is: the analytics section is working on this one with the theme and all plugins activated. * I tried to deactivate every plugin on the main website but that does not the trick… * Regards, Jorne * Plugin Support [Sérgio L. a11n](https://wordpress.org/support/users/csnlima/) * (@csnlima) * [4 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-analytics-15/#post-15510201) * Hi [@jornejans](https://wordpress.org/support/users/jornejans/), * Do you have any caching plugins enabled on your site? I’ll recommend clearing the site cache as well as browser cache to see if that helps. Check this document for more information: * [https://wordpress.org/support/article/optimization-caching/](https://wordpress.org/support/article/optimization-caching/) * Let us know if the issue persist. * Best, * Thread Starter [jornejans](https://wordpress.org/support/users/jornejans/) * (@jornejans) * [4 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-analytics-15/#post-15510242) * Hi Sérgio, * Yes, WP Rocket is our caching plugin. * I deleted all of the cache and browser cache, does not work. I deactivated every feature of WP Rocket, does not work. * Regards, Jorne Jans * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-analytics-15/#post-15510330) * Hello, * Can you install the standalone WooCommerce Admin plugin and see if that fixes the issue for you? * You can download WooCommerce Admin here: [https://wordpress.org/plugins/woocommerce-admin/](https://wordpress.org/plugins/woocommerce-admin/) * Thread Starter [jornejans](https://wordpress.org/support/users/jornejans/) * (@jornejans) * [4 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-analytics-15/#post-15510350) * Hi Maykato, * That seems to work! Thank you for your help! * Regards, Jorne * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-analytics-15/#post-15510455) * Hi [@jornejans](https://wordpress.org/support/users/jornejans/) * Glad to hear it works 🙂 I’m marking this thread as resolved now. If you have any further questions, feel free to create a new topic! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘WooCommerce Analytics’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 9 replies * 5 participants * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/) * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-analytics-15/#post-15510455) * Status: resolved