Support » Plugin: WooCommerce » Woocommerce Admin crashed

  • Resolved iviweb

    (@iviweb)


    On local deployed and production multisite setups I was Woocommerce network activated, which worked properly with WordPress 5.7.0/Woocommerce 5.2.1.
    After updating both(WP-5.7.1, WC-5.2.2), I have problem with WC dashboard as in local as well in production. For some blogs, some admin menus successfully redirecting, but content section(#wpbody-content) is empty, and strange is, that in local there are different blogs as compared with production.
    Now I found issue only in menu items: Home(Woocommerce admin main dashboard page) and Customers.
    Theme used: Twenty Twenty-One v1.2
    Plugins: No other plugin used

    LOG::

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://localhost/xaxa/testsite
    Site address (URL): http://localhost/xaxa/testsite
    WC Version: 5.2.2
    REST API Version: ✔ 5.2.2
    WC Blocks Version: ✔ 4.7.2
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.1.5
    Log Directory Writable: ✔
    WP Version: 5.7.1
    WP Multisite: ✔
    WP Memory Limit: 512 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.43 (Win64) OpenSSL/1.1.1g PHP/7.4.7
    PHP Version: 7.4.7
    PHP Post Max Size: 100 MB
    PHP Time Limit: 500
    PHP Max Input Vars: 10000
    cURL Version: 7.69.1
    OpenSSL/1.1.1g
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.13-MariaDB
    Max Upload Size: 1 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.0.0
    WC Database Prefix: j2dz2_
    Total Database Size: 10.38MB
    Database Data Size: 7.00MB
    Database Index Size: 3.38MB
    j2dz2_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    j2dz2_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    j2dz2_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    j2dz2_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    j2dz2_woocommerce_order_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    j2dz2_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    j2dz2_woocommerce_tax_rates: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    j2dz2_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    j2dz2_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    j2dz2_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    j2dz2_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    j2dz2_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    j2dz2_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    j2dz2_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    j2dz2_actionscheduler_actions: Data: 1.16MB + Index: 0.63MB + Engine InnoDB
    j2dz2_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    j2dz2_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    j2dz2_actionscheduler_logs: Data: 1.33MB + Index: 0.42MB + Engine InnoDB
    j2dz2_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    j2dz2_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    j2dz2_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    j2dz2_options: Data: 2.06MB + Index: 0.03MB + Engine InnoDB
    j2dz2_postmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    j2dz2_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    j2dz2_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    j2dz2_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    j2dz2_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    j2dz2_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    j2dz2_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    j2dz2_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    j2dz2_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    j2dz2_wc_customer_lookup: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    j2dz2_wc_download_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    j2dz2_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    j2dz2_wc_order_product_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    j2dz2_wc_order_stats: Data: 0.02MB + Index: 0.25MB + Engine InnoDB
    j2dz2_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    j2dz2_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    j2dz2_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    j2dz2_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    j2dz2_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    j2dzblogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    j2dzblogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    j2dzregistration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    j2dzsignups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    j2dzsite: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    j2dzsitemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    j2dzusermeta: Data: 1.48MB + Index: 0.42MB + Engine InnoDB
    j2dzusers: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 9
    gg_posts: 1
    lp: 1
    page: 6
    post: 2
    product: 3
    product_variation: 4
    revision: 4
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ❌Error messages should not be shown to visitors.
    
    ### Active Plugins (1) ###
    
    WooCommerce: by Automattic – 5.2.2
    
    ### Inactive Plugins (2) ###
    
    Braintree For WooCommerce: by Payment Plugins
    support@paymentplugins.com – 3.2.20
    
    JWT Auth: by Useful Team – 1.4.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #4 - /shop/
    Cart: #5 - /cart/
    Checkout: #6 - /checkout/
    My account: #7 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Twenty Twenty-One
    Version: 1.2
    Author URL: https://wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 2,525
    Oldest: 2021-01-14 23:27:51 +0000
    Newest: 2021-04-16 13:50:41 +0000
    
    Pending: 60
    Oldest: 2021-04-16 18:42:30 +0000
    Newest: 2021-04-16 18:42:32 +0000
    
    ### Status report information ###
    
    Generated at: 2021-04-16 14:03:57 +00:00
    
    • This topic was modified 5 months ago by iviweb.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @iviweb,

    That is an interesting situation. Are you seeing any errors in the developer’s console when this happens? If so, can you copy the messages and paste them here in your reply?

    Thanks!

    Thread Starter iviweb

    (@iviweb)

    No, console is clear

    Thread Starter iviweb

    (@iviweb)

    Screenshot on firefox(88.0b9 (64-bit))

    Screenshot in chrome(Version 89.0.4389.128 (Official Build) (64-bit))

    Thread Starter iviweb

    (@iviweb)

    @3sonsdevelopment any idea?

    Plugin Support abwaita

    (@abwaita)

    Hi @iviweb,

    This thread has been open for quite a while so I wanted to check whether you’re still experiencing the issue you’d reported, especially after updating to the most recent version of WooCommerce.

    We’ll be happy to get an update.

    Thanks.

    Plugin Support abwaita

    (@abwaita)

    Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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