I have been a woocommerce customer for almost two years. In the time I have been working with the product I feel that the service has deteriorated. They have plugins that they only partially support, or the plugin does not work the way its intended unless you add code. (for example sending text messages needs a specific format, but the plugins don’t enforce the customer adds the +1 or other area/region formatting.) The email on restock or waitlist plugin fails after sending 38 emails. I was told I needed a “high speed mail server” which was not included in the docs, so a popular product that has 100+ user waitlist will fail and I have to go in and send a bulk email out of outlook. I can go on all day but the worst part is that woocommerce has a way of adding random products to peoples carts.
I am getting hostile emails telling me I am scam artist and other nasty language because when they checkout more is in the card than they paid for. I have tested this many times, they have a serious unaddressed issue. As the traffic spikes the woocommerce system add items to their carts. I have built a successful business online and I am stuck in the cart system that both WPengine (That woo team pushes with an affiliate link) and WooCommerce don’t want to fix. Each one blames the other. I am so sick of this. I have opened quite a few tickets and the blame game has to stop. I have an alexa traffic rank of 97,000 I have thousands of customers and tons of sales and now developing a reputation of being a scammer because of the frequency that woocommerce falls flat. I have lost 6 loyal customers. This is wrong and I will continue to ask woocommerce to fix their product. The real issue is Woocommerce works great on sites that have little traffic but you grow it will fall apart and even spending a few hundred on plugins will not get support to fix thier buggy plugin. I also rented a VPS from Liquid Web and without caching I can add stuff to my cart, walk over very quickly to my wifes PC and open the site and guess what the same stuff is in her PCs cart. WPegnine claims they have a template for WC enabled sites that stops caching but it does not work.
Fix your product! If your issue is with WPEngine stop promoting them so aggressively.
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