Title: Woocommerce Last modified: August 26, 2021 --- # Woocommerce * Resolved [eraybel](https://wordpress.org/support/users/eraybel/) * (@eraybel) * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-602/) * Hello there, I’m having a problem on my web page. I have detected a problem with customer feedback on my woocommerce based e-commerce site. While customers are browsing between products while shopping, they go to that product without clicking on a product or throw it on a different page. Is it because of woocommerce or am I having a problem with my theme? Viewing 6 replies - 1 through 6 (of 6 total) * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-602/#post-14809283) * Hi [@eraybel](https://wordpress.org/support/users/eraybel/), * Can you please share a link to your site and the exact steps we should take to replicate the issue? Also, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then“ Copy for support”. Once you’ve done that, paste it here in your response. * Thanks. * Thread Starter [eraybel](https://wordpress.org/support/users/eraybel/) * (@eraybel) * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-602/#post-14810069) * ``` ### WordPress Environment ### WordPress address (URL): https://www.unipak.com.tr Site address (URL): https://www.unipak.com.tr WC Version: 5.6.0 REST API Version: ✔ 5.6.0 WC Blocks Version: ✔ 5.5.1 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.5.1 Log Directory Writable: ✔ WP Version: 5.8 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: tr_TR External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.29 PHP Post Max Size: 100 MB PHP Time Limit: 900 PHP Max Input Vars: 1000 cURL Version: 7.29.0 NSS/3.53.1 SUHOSIN Installed: – MySQL Version: 5.5.68-MariaDB Max Upload Size: 100 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.2.2 WC Database Prefix: v8Bppas6pP_ Toplam veritabanı boyutu: 982.07MB Veritabanı veri boyutu: 661.65MB Veritabanı indis boyutu: 320.42MB v8Bppas6pP_woocommerce_sessions: Veriler: 2.02 MB + Dizin: 0.02 MB + Motor InnoDB v8Bppas6pP_woocommerce_api_keys: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB v8Bppas6pP_woocommerce_attribute_taxonomies: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB v8Bppas6pP_woocommerce_downloadable_product_permissions: Veriler: 0.02 MB + Dizin: 0.06 MB + Motor InnoDB v8Bppas6pP_woocommerce_order_items: Veriler: 7.52 MB + Dizin: 2.52 MB + Motor InnoDB v8Bppas6pP_woocommerce_order_itemmeta: Veriler: 46.59 MB + Dizin: 41.09 MB + Motor InnoDB v8Bppas6pP_woocommerce_tax_rates: Veriler: 0.02 MB + Dizin: 0.06 MB + Motor InnoDB v8Bppas6pP_woocommerce_tax_rate_locations: Veriler: 0.02 MB + Dizin: 0.03 MB + Motor InnoDB v8Bppas6pP_woocommerce_shipping_zones: Veriler: 0.02 MB + Dizin: 0.00 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Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Mağaza giriş sayfası: #63 - /shop/ Sepet sayfası: #62 - /cart/ Ödeme sayfası: #61 - /checkout/ Hesabım sayfası: #60 - /my-account/ Şartlar ve koşullar: #1445 - /mesafeli-satis-sozlesmesi/ ### Theme ### Name: Flatsome Version: 3.13.1 Author URL: http://www.uxthemes.com/ Child Theme: ❌ – WooCommerce'i kendinizin oluşturmadığı ana bir temada düzenliyorsanız yardımcı bir tema kullanmanızı öneririz. Bkz.: Nasıl yardımcı tema oluşturulur? WooCommerce Support: ✔ ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php /var/www/vhosts/unipak.com.tr/httpdocs/wp-content/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php ### WooCommerce Google Product Feed fields ### Product description: Main product description (full preferred) plus variation description. Availability: Defaults to "in stock". Brand: Manufacturer Part Number (MPN): Pre-populates from sku taxonomy. Product Type: Defaults to "Büro Malzemeleri > Nakliye Sarf Malzemeleri > Taşıma ve Nakliyat Kutuları". Google Product Category: Defaults to "Büro Malzemeleri > Nakliye Sarf Malzemeleri > Taşıma ve Nakliyat Kutuları". Adwords labels: Pre-populates from product_cat taxonomy. ### WooCommerce Google Product Feed options ### Include variations in feed: No Send item_group_id: Enabled ### Action Scheduler ### Complete: 6.544 Oldest: 2021-07-28 05:03:38 +0000 Newest: 2021-08-27 05:12:50 +0000 Failed: 48 Oldest: 2019-06-21 23:19:19 +0000 Newest: 2021-04-27 14:42:33 +0000 Pending: 3 Oldest: 2021-08-27 05:45:24 +0000 Newest: 2021-08-27 15:12:26 +0000 ### Status report information ### Generated at: 2021-08-27 08:13:31 +03:00 ``` * my web page link : [https://www.unipak.com.tr/](https://www.unipak.com.tr/) * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-602/#post-14812777) * Hi [@eraybel](https://wordpress.org/support/users/eraybel/), * I visited your site and didn’t notice any particular issue while navigating through the products. Can you provide step-by-step instructions in order for us to replicate the issue on your site? You could also record a short video with one of the free online services so we can understand where the issue is located and provide you with guidance. * Thanks. * Thread Starter [eraybel](https://wordpress.org/support/users/eraybel/) * (@eraybel) * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-602/#post-14813528) * Hello [@rainfallnixfig](https://wordpress.org/support/users/rainfallnixfig/) * I don’t get the problem myself when I enter from my own mobile device, but since my customers do not have the problem of complaining about this issue, it is not possible for me to shoot you a short video, but I can briefly explain it as follows. The feedback I got from a customer who visited my page is as follows. goes inside. I don’t understand much about this subject, I don’t see a problem on my IOS device. I’m not sure if it’s a problem with my client’s Android device or IOS device, I just want to know if this problem is caused by theme or WooCommerce. * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-602/#post-14817821) * Hi [@eraybel](https://wordpress.org/support/users/eraybel/), * > but I can briefly explain it as follows. The feedback I got from a customer > who visited my page is as follows. goes inside. I don’t understand much about > this subject, I don’t see a problem on my IOS device. I’m not sure if it’s > a problem with my client’s Android device or IOS device, I just want to know > if this problem is caused by theme or WooCommerce. * It’s hard to tell the cause of the issue going by the info so far given. * If you were unable to replicate the issue, it might be an edge case with the specific customer. Since there’s not much context for us to try replicating the issue on our end as well, I’d recommend monitoring for a similar case in future and then gathering as much info as possible on how the issue comes about. * Thanks. * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-602/#post-14844062) * Hi there, * We haven’t heard back from you in a while, so I’m going to mark this as resolved– we’ll be here if and/or when you are ready to continue. * Thanks. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Woocommerce’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 6 replies * 3 participants * Last reply from: [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-602/#post-14844062) * Status: resolved