Title: Woocommerce Last modified: November 13, 2020 --- # Woocommerce * Resolved [ines1204](https://wordpress.org/support/users/ines1204/) * (@ines1204) * [5 years, 5 months ago](https://wordpress.org/support/topic/woocommerce-551/) * Hello everyone again I would like to ask for your help, but the checkout of my website is the check and with that my clients of my stie are unable to make purchases online I would like to ask your help to relate problems anyone who contacts me help on this forum the link is this and it is not giving the link of my site is this and it is not giving and I have lots of complaints from my customers that I am supplying my products I thank you because it is important if you could help me i would be very grateful with the best regards This link Is [https://frescoscompaladar.com/cart/](https://frescoscompaladar.com/cart/) My shopping is not working Thanks - This topic was modified 5 years, 5 months ago by [ines1204](https://wordpress.org/support/users/ines1204/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwoocommerce-551%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [Ross V. a11n](https://wordpress.org/support/users/rossviviano/) * (@rossviviano) * Automattic Happiness Engineer * [5 years, 5 months ago](https://wordpress.org/support/topic/woocommerce-551/#post-13658597) * Hi there, * Getting a bit more information here would help us out. First, can you send some screenshots of the issues you’re seeing? I recommend [https://snipboard.io](https://snipboard.io) for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge. * Next, could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status. * Looking forward to hearing from you! * Ross * Thread Starter [ines1204](https://wordpress.org/support/users/ines1204/) * (@ines1204) * [5 years, 5 months ago](https://wordpress.org/support/topic/woocommerce-551/#post-13665596) * STATUS: * WordPress environment WordPress address (URL): [https://frescoscompaladar.com](https://frescoscompaladar.com) Site address (URL): [https://frescoscompaladar.com](https://frescoscompaladar.com) WooCommerce version: 4.7.0 WooCommerce REST API package: 4.7.0 /home3/qyublrmy/ public_html/wp-content/plugins/woocommerce/includes WooCommerce Blocks package: 3.8.0 /home3/qyublrmy/public_html/wp-content/plugins/woo-gutenberg-products-block/ Action Scheduler package: 3.1.6 /home3/qyublrmy/public_html/wp-content/plugins/ woocommerce/packages/action-scheduler WooCommerce Admin package: 1.6.3 /home3/ qyublrmy/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin Log directory writable: /home3/qyublrmy/public_html/wp-content/uploads/wc-logs/ WordPress version: 5.5.3 WordPress multisite: – WordPress memory limit: 256 MB WordPress debug mode: – WordPress cron: Language: en_US External object cache:– Server environment Server info: Apache PHP version: 7.3.24 PHP post max size: 260 MB PHP time limit: 30 PHP max input vars: 1000 cURL version: 7.73.0, OpenSSL/ 1.1.1h SUHOSIN installed: – MySQL version: 5.7.23-23 Max upload size: 256 MB Default timezone is UTC: fsockopen/cURL: SoapClient: DOMDocument: GZip: Multibyte string: Remote post: Remote get: Database WooCommerce database version: 4.7.0 Database prefix Q1w_ Total Database Size 5.86MB Database Data Size 4.35MB Database Index Size 1.51MB Q1w_woocommerce_sessions Data: 0.02MB + Index: 0.02MB + Engine InnoDB Q1w_woocommerce_api_keys Data: 0.02MB + Index: 0.03MB + Engine InnoDB Q1w_woocommerce_attribute_taxonomies Data: 0.02MB + Index: 0.02MB + Engine InnoDB Q1w_woocommerce_downloadable_product_permissions Data: 0.02MB + Index: 0.06MB + Engine InnoDB Q1w_woocommerce_order_items Data: 0.02MB + Index: 0.02MB + Engine InnoDB Q1w_woocommerce_order_itemmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB Q1w_woocommerce_tax_rates Data: 0.02MB + Index: 0.06MB + Engine InnoDB Q1w_woocommerce_tax_rate_locations Data: 0.02MB + Index: 0.03MB + Engine InnoDB Q1w_woocommerce_shipping_zones Data: 0.02MB + Index: 0.00MB + Engine InnoDB Q1w_woocommerce_shipping_zone_locations Data: 0.02MB + Index: 0.03MB + Engine InnoDB Q1w_woocommerce_shipping_zone_methods Data: 0.02MB + Index: 0.00MB + Engine InnoDB Q1w_woocommerce_payment_tokens Data: 0.02MB + Index: 0.02MB + Engine InnoDB Q1w_woocommerce_payment_tokenmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB Q1w_woocommerce_log Data: 0.02MB + Index: 0.02MB + Engine InnoDB Q1w_actionscheduler_actions Data: 0.05MB + Index: 0.11MB + Engine InnoDB Q1w_actionscheduler_claims Data: 0.02MB + Index: 0.02MB + Engine InnoDB Q1w_actionscheduler_groups Data: 0.02MB + Index: 0.02MB + Engine InnoDB Q1w_actionscheduler_logs Data: 0.02MB + Index: 0.03MB + Engine InnoDB Q1w_commentmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB Q1w_comments Data: 0.02MB + Index: 0.08MB + Engine InnoDB Q1w_links Data: 0.02MB + Index: 0.02MB + Engine InnoDB Q1w_options Data: 3.05MB + Index: 0.06MB + Engine InnoDB Q1w_postmeta Data: 0.36MB + Index: 0.14MB + Engine InnoDB Q1w_posts Data: 0.09MB + Index: 0.06MB + Engine InnoDB Q1w_termmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB Q1w_terms Data: 0.02MB + Index: 0.03MB + Engine InnoDB Q1w_term_relationships Data: 0.02MB + Index: 0.02MB + Engine InnoDB Q1w_term_taxonomy Data: 0.02MB + Index: 0.03MB + Engine InnoDB Q1w_usermeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB Q1w_users Data: 0.02MB + Index: 0.05MB + Engine InnoDB Q1w_wc_admin_notes Data: 0.02MB + Index: 0.00MB + Engine InnoDB Q1w_wc_admin_note_actions Data: 0.02MB + Index: 0.02MB + Engine InnoDB Q1w_wc_category_lookup Data: 0.02MB + Index: 0.00MB + Engine InnoDB Q1w_wc_customer_lookup Data: 0.02MB + Index: 0.03MB + Engine InnoDB Q1w_wc_download_log Data: 0.02MB + Index: 0.03MB + Engine InnoDB Q1w_wc_order_coupon_lookup Data: 0.02MB + Index: 0.03MB + Engine InnoDB Q1w_wc_order_product_lookup Data: 0.02MB + Index: 0.06MB + Engine InnoDB Q1w_wc_order_stats Data: 0.02MB + Index: 0.05MB + Engine InnoDB Q1w_wc_order_tax_lookup Data: 0.02MB + Index: 0.03MB + Engine InnoDB Q1w_wc_product_meta_lookup Data: 0.02MB + Index: 0.09MB + Engine InnoDB Q1w_wc_reserved_stock Data: 0.02MB + Index: 0.00MB + Engine InnoDB Q1w_wc_tax_rate_classes Data: 0.02MB + Index: 0.02MB + Engine InnoDB Q1w_wc_webhooks Data: 0.02MB + Index: 0.02MB + Engine InnoDB Q1w_wpforms_tasks_meta Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts attachment 78 cartflows_flow 2 cartflows_step 2 elementor_library 1 ml-slide 4 ml-slider 2 nav_menu_item 13 page 16 post 2 product 34 revision 74 wp_block 1 wpforms 1 wpsc_cart_orders 1 Security Secure connection (HTTPS): Hide errors from visitors Active plugins (15) Bluehost by Bluehost – 2.3.3 Elementor by Elementor.com – 3.0.13 ElementsKit Lite by Wpmet– 2.0.9.1 Google Analytics for WordPress by MonsterInsights by MonsterInsights – 7.13.0 Jetpack by WordPress.com by Automattic – 9.1 MetaSlider by MetaSlider – 3.19.0 OptinMonster API by OptinMonster Team – 1.9.18 – Installed version not tested with active version of WooCommerce 4.7.0 Profile Builder by Cozmoslabs– 3.3.1 Checkout Field Editor for WooCommerce by ThemeHigh – 1.4.4 – Installed version not tested with active version of WooCommerce 4.7.0 WooCommerce Combo Offers by WooExtend – 2.1.2 – Installed version not tested with active version of WooCommerce 4.7.0 WooCommerce Blocks by Automattic – 3.8.0 Direct Checkout for WooCommerce by QuadLayers – 2.4.2 – Installed version not tested with active version of WooCommerce 4.7.0 WooCommerce by Automattic – 4.7.0 WP Simple Paypal Shopping cart by Tips and Tricks HQ, Ruhul Amin, mra13 – 4.5.2 WPForms Lite by WPForms – 1.6.3.1 Inactive plugins (11) Akismet Anti-Spam by Automattic – 4.1.7 Amelia by TMS – 1.0.22 CartFlows by CartFlows Inc – 1.5.22 – Installed version not tested with active version of WooCommerce 4.7.0 Claudio Sanches – PagSeguro for WooCommerce by Claudio Sanches – 2.14.0 – Installed version not tested with active version of WooCommerce 4.7.0 Ecwid Ecommerce Shopping Cart by Ecwid Ecommerce– 6.10.7 Hello Dolly by Matt Mullenweg – 1.7.2 Jilt for WooCommerce by Jilt – 1.7.9– Installed version not tested with active version of WooCommerce 4.7.0 Really Simple SSL by Really Simple Plugins – 3.3.5 Styler for WPForms by Sushil Kumar– 2.0 UpdraftPlus – Backup/Restore by UpdraftPlus.Com, DavidAnderson – 1.16.34 WooCommerce PayPal Checkout Gateway by WooCommerce – 2.1.0 – Installed version not tested with active version of WooCommerce 4.7.0 Dropin Plugins (2) db-error. php db-error.php maintenance.php maintenance.php Must Use Plugins (2) Endurance Page Cache by Mike Hansen – 2.0.4 SSO by Garth Mortensen, Mike Hansen – 0.3 Settings API enabled: – Force SSL: – Currency EUR (€) Currency position left Thousand separator , Decimal separator , Number of decimals 2 Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable), wooco (wooco) Taxonomies: Product visibility exclude-from-catalog (exclude-from- catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock( outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4( rated-4), rated-5 (rated-5) Connected to WooCommerce.com: – WooCommerce pages Shop base: #15 – /shop/ Cart: #333 – /cart/ Checkout: Page does not contain the shortcode. My account: Page does not contain the shortcode. Terms and conditions: Page not set Theme Name: eStore Version: 1.5.1 Author URL: [https://www.themegrill.com](https://www.themegrill.com) Child theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce support: Templates Overrides estore/woocommerce/archive-product. php, estore/woocommerce/cart/cart-totals.php, estore/woocommerce/cart/cross-sells. php, estore/woocommerce/checkout/form-billing.php, estore/woocommerce/checkout/ form-checkout.php, estore/woocommerce/checkout/form-login.php, estore/woocommerce/ content-product.php, estore/woocommerce/content-single-product.php, estore/woocommerce/ global/wrapper-end.php, estore/woocommerce/global/wrapper-start.php, estore/woocommerce/ loop/add-to-cart.php, estore/woocommerce/loop/price.php, estore/woocommerce/loop/ rating.php, estore/woocommerce/single-product/price.php, estore/woocommerce/single- product/related.php, estore/woocommerce/single-product.php Action Scheduler Version: 3.1.6 Action Status Count Oldest Scheduled Date Newest Scheduled Date Complete 69 2020-10-16 15:23:15 +0000 2020-11-15 20:46:52 +0000 Pending 4 -0001-11-30 00:00:00 +0000 2020-11-20 15:22:14 +0000 * Thread Starter [ines1204](https://wordpress.org/support/users/ines1204/) * (@ines1204) * [5 years, 5 months ago](https://wordpress.org/support/topic/woocommerce-551/#post-13665603) * Hi, * I have already sent the status but I can’t send a print even with your suggestion. But he sent the link to the correct page [https://frescoscompaladar.com/checkout/.Basically](https://frescoscompaladar.com/checkout/.Basically) when he tried to finalize my purchase he is not going to display the products I have in the cart or allow me for example by name, address or payment method. I hope now I have been more explicit. Thanks! * Plugin Support [Ross V. a11n](https://wordpress.org/support/users/rossviviano/) * (@rossviviano) * Automattic Happiness Engineer * [5 years, 5 months ago](https://wordpress.org/support/topic/woocommerce-551/#post-13697692) * Hi again, * I’m not sure I’m understanding, to be perfectly honest. These things are hard to describe, that’s for sure! If you feel more comfortable, please use [Google Translate](https://translate.google.com/) and explain the issue in detail in your native language, then paste the English translation here. * Looking forward to hearing from you! * Plugin Support [Ross V. a11n](https://wordpress.org/support/users/rossviviano/) * (@rossviviano) * Automattic Happiness Engineer * [5 years, 5 months ago](https://wordpress.org/support/topic/woocommerce-551/#post-13725293) * Hi again, * We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions! * Best, * Ross Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Woocommerce’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 5 replies * 2 participants * Last reply from: [Ross V. a11n](https://wordpress.org/support/users/rossviviano/) * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/woocommerce-551/#post-13725293) * Status: resolved