Support » Plugin: WooCommerce » Woocommerce 3.9.0 critical site error

  • Resolved heinzoellrich

    (@heinzoellrich)


    Hi
    I upgraded from 3.8.1 to 3.9.0 and this happened: I had to restore the entire site, gave critical website error with no admin or front access

    Warning: require(/usr/www/users/kwvemyeyua/wp-content/plugins/woocommerce/src/Autoloader.php): failed to open stream: No such file or directory in /usr/www/users/kwvemyeyua/wp-content/plugins/woocommerce/woocommerce.php on line 31 Warning: require(/usr/www/users/kwvemyeyua/wp-content/plugins/woocommerce/src/Autoloader.php): failed to open stream: No such file or directory in /usr/www/users/kwvemyeyua/wp-content/plugins/woocommerce/woocommerce.php on line 31 Fatal error: require(): Failed opening required ‘/usr/www/users/kwvemyeyua/wp-content/plugins/woocommerce/src/Autoloader.php’ (include_path=’.:/usr/share/php’) in /usr/www/users/kwvemyeyua/wp-content/plugins/woocommerce/woocommerce.php on line 31

    Is this a error on my side or update bug?
    Heinz

Viewing 2 replies - 1 through 2 (of 2 total)
  • seank123

    (@seank123)

    Updates on all the sites I administer were all fine.

    One way to ensure that the WooCommerce files all there and not corrupted, for example, would be to upload the contents of the zip file from here via FTP and over write the ones on the server – that was you will be sure that nothing went wrong during the update.

    Plugin Support AW

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    That error (specifically this part: No such file or directory) means that there’s a missing file. Typically that means there was a “hiccup” in the connection somewhere when it’s updating. You can either run the update again automatically in the WordPress dashboard, or the safer way would be to upload the plugin via FTP, as mentioned above.

    If you continue having the issue, I would recommend working with your hosting company to make sure your file permissions are correct in your wp-content folder, and the WooCommerce plugin folder specifically.

    Hopefully that helps! Have a great one!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Woocommerce 3.9.0 critical site error’ is closed to new replies.