Support » Plugin: WooCommerce » Woocommerce 2.2.2 update disaster / Whitescreen of death

  • Whole site gives white screen.

    adding define( ‘WP_DEBUG’, true ); doesn’t return anything.

    The only way to enable site is disable woocommerce from phpmyadmin.

    When all plugins are disabled, only woocommerce is enabled, I can’t even access wp-admin, whole website is nothing but a white screen.

    By that I can confirm, woocommerce is not interfering with another plugin.

    it all happened after 2.2.2 update.

Viewing 15 replies - 1 through 15 (of 39 total)
  • luckily I took a backup yesterday, I rolled back to old woocommerce, I won’t update until this issue gets resolved.

    Plugin Author Claudio Sanches


    Can you help me understand this to be able to help you?
    Here are instructions on how to check what is going wrong:
    Please post here using the your debug.log.
    I’m waiting for you.

    define(‘WP_DEBUG’, true); doesn’t display any errors. Only a white screen gets displayed whether I turn debug on or off.

    I think there is a big flaw in the new update.

    Plugin Author Claudio Sanches


    Please read the
    I want the debug.log, this tutorial teaches how to generate.
    Please help me so I can help you!

    I mean nothing gets generated in log file when I turn debug on.

    Plugin Author Claudio Sanches


    Do you enabled the WP_DEBUG_LOG?

    yes I did it as I mentioned earlier in my first post. I will check other stuff and be sure log file has write permissions etc.

    Plugin Author Claudio Sanches


    Please add this to your wp-config.php:

    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);

    Hello there,

    having same issue with new 2.2.2 version, debug and instructions wont work.

    Please advice

    I had the sames problems, I add that and this is my error:

    Warning: is_readable(): open_basedir restriction in effect. File(G:\PleskVhosts\\httpdocs/wp-content/plugins/G:\PleskVhosts\\httpdocs/wp-content/languages/plugins/ is not within the allowed path(s): (G:/PleskVhosts//\;C:\Windows\Temp\) in G:\PleskVhosts\\httpdocs\wp-includes\l10n.php on line 471

    However, the system allowed me to update the database and runs my page with that error screen. My page is

    Plugin Author Claudio Sanches


    I need you to help me figure out why you are with white screen.
    @violatordead can help me investigating the logs on your server?

    Claudio pode me ajudar??

    Meu problema após atualizar o WooCommerce 2.2 quando estou na página do carrinho e clico para finalizar a venda a página de Checkout é direcionada para a Home.

    Eu fiz alguns testes e descobri que mudando a estrutura de Permalinks de amigáveis eu coloquei como padrão e depois disso voltou a funcionar normalmente. o WP = 4.0 e Woo 2.2

    O detalhe é que eu não gostaria de utilizar o Permalinks padrão do WP.

    Acredito que a falha do Woo está também nos Permalinks pode verificar isso?


    English version

    Claudio can help me ??

    My problem after upgrading WooCommerce 2.2 when I’m in and I click the cart page to finalize the sale of the Checkout page is directed to the Home.

    I did some testing and found that changing the structure of friendly Permalinks I put as default and then it started functioning normally. WP = 4.0 and 2.2 Woo

    The detail is that I do not like to use the default WP Permalinks.

    I believe that failure Woo is also the Permalinks can verify this?


    Plugin Author Claudio Sanches


    @andre Pascoa your problem seems quite different than what was reported here.

    Claudio has any clue about my error? What I can I go checking?

Viewing 15 replies - 1 through 15 (of 39 total)
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