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[resolved] WooCommerce (2.0 & 2.0.1) & CardSave Payment Gateway Plugin (30 posts)

  1. Forest Skills
    Member
    Posted 2 years ago #

    Hold off updating to WooCommerce 2.0/2.0.1 if you use CardSave!!

    If you use the CardSave Redirect Payment Gateway and have/plan on updating the shop to version 2.0 or 2.0.1, when clicking on 'WooCommerce > Settings > ...', 'visit cart' or 'checkout' you will get a blank screen. Deactivate the CardSave plugin and this is resolved.

    I have just emailed CardSave to advise of this compatibility problem.

    Chris

    http://wordpress.org/extend/plugins/woocommerce/

  2. demomaster
    Member
    Posted 2 years ago #

    Just updated and now stuck with error codes. Whats the best way of getting woocommerce back to 2.0?

  3. Forest Skills
    Member
    Posted 2 years ago #

    If you didn't do the full backup process that they suggested you did before you did the upgrade, then either you need to rebuild your website from a backup, or live with it, which is where I am as well. :(

    Chris

  4. demomaster
    Member
    Posted 2 years ago #

    Ouch. Not looking forward to the rest of this week now!

    Have deactivated the CardSave plugin like you said and at least that gets things working again.

  5. Forest Skills
    Member
    Posted 2 years ago #

    CardSave helpfully said "I’d encourage you to contact us confirming compatibility when upgrading you ecommerce store."

    Why don't you create a paypal a/c for the timebeing if you can only take payment via the web? If not, put a note on the site saying that payments can only be take over the phone, then use the MMS.

    Chris

  6. demomaster
    Member
    Posted 2 years ago #

    That's extremely helpful lol.

    Have done that now. The whole point of joining CardSave last October was to eliminate Paypal but not to worry. I also note on their website it says "In partnership with Woocommerce, we provide reliable and secure merchant services." Great partnership when they have to react to upgrades rather than support them.

  7. a_bustamy
    Member
    Posted 2 years ago #

    i am using 1.6.6 with no problems

  8. demomaster
    Member
    Posted 2 years ago #

    Currently regressing to 1.6.6 now

  9. stwebsites
    Member
    Posted 2 years ago #

    Same issue here too :( Does anyone know how good Card Save are at keeping on top of their integration plugins with regards to updates?

  10. sojasoja
    Member
    Posted 2 years ago #

    I am also having the same issue but its strange cuz I have been always using the 2.0.1 version, and i didnt have any problem. Then I removed the page of "Check out", then this issue started to occur.

    By the way I cant find any plugin named Cardsave... could anyone tell me how to locate it and desactivate it?

  11. Forest Skills
    Member
    Posted 2 years ago #

    Sojasoja - if you don't use Cardsave for your merchant services, you won't have the plugin.

    Chris

  12. sojasoja
    Member
    Posted 2 years ago #

    right i dont have not instal Cardsave but i got the same problem. after clicking the checkout button a blank page appears...

  13. Forest Skills
    Member
    Posted 2 years ago #

    So did I.

    Authorise a different payment gateway/method. I renamed "Cheque" to "Pay by phone", then added a load of text into the description box basically saying sorry, but it's not my fault and that this is only an interim payment method.

    Chris

  14. Forest Skills
    Member
    Posted 2 years ago #

    I've just emailed CardSave regarding the lack of a working plugin. Within a few seconds I got the new plugin emailed to me.

    Before I throw my teddies out of the pram at CardSave, does anyone know when the plugin was formally issued? ie how long have I been without a payment gateway whilst still paying for it?

    Chris

  15. demomaster
    Member
    Posted 2 years ago #

    I've not heard anything from them since we contacted them 2 weeks ago. I will chase them up for the plugin now too.

  16. Forest Skills
    Member
    Posted 2 years ago #

    Both my IT man & I really struggled to get the version 1.x plugin to uninstall. Good luck with it!

  17. demomaster
    Member
    Posted 2 years ago #

    Hey Chris

    How did you get on with the plugin upgrade from CardSave?

    All goto plan?

  18. Forest Skills
    Member
    Posted 2 years ago #

    Well apart from forgetting which password went where, a doddle :)

    Chris

  19. demomaster
    Member
    Posted 2 years ago #

    Hi Chris

    Who did you get the updated plugin off? I emailed Hannah at Card Save and she's trying to tell me there isnt one for woocommerce 2.0+

  20. mheerema
    Member
    Posted 2 years ago #

    This is not good news.

    Any update here?

  21. ibud
    Member
    Posted 2 years ago #

    I was emailed woocommerce 2.0+ plugin - its packaged with 1.0, still trying to get it to work but think that maybe to do with cardsave (have raised a support ticket)

  22. Forest Skills
    Member
    Posted 2 years ago #

    Hi folks; Sorry for the delay in response.

    The .zip file came directly from [ redacted ] and the email stated:

    "Hi,

    Please find attached a copy of the new CardSave module for WooCommerce 2.0.2 and above. If you are not running a version of WooCommerce 2.0.2 or above, then you will need to upgrade before installing the module.

    If you have an earlier version of the CardSave plugin installed, you must remove it before continuing.

    To remove the plugin, login to your WordPress Admin:
    a) Click Plugins > Installed plugins on the left navigation.
    b) Click the "Deactivate" link below the "WooCommerce CardSave Redirect Gateway" option
    c) Click the check box next to "WooCommerce CardSave Redirect Gateway"
    d) Using the "Bulk Actions" drop down at the top of the page, select "Delete" and click the "Apply" button.

    We also advise you check the files have been correctly deleted via FTP before proceeding.

    Please see the install.txt file in the zip on how to install the module.

    Please feel free to email us if you need any assistance.

    Thanks."

    I tried the uninstall options as directed above, but they didn't work. As I don't have ftp access to my site (don't ask) I asked my IT chappy to do it for me and he had a right bugger of a job getting the cardsave 1.0 file to leave. Have fun!

    Hope this helps!

    Chris

  23. mheerema
    Member
    Posted 2 years ago #

    Confirmed. I emailed them (at the address above) and they sent me the new plugin within minutes. Awesome.

  24. jparker86
    Member
    Posted 2 years ago #

    Can someone email me this update?

  25. Forest Skills
    Member
    Posted 2 years ago #

    Email me with your email address and I'll email you what I have. You can get mine from my website. :)

  26. utcwebdesign
    Member
    Posted 2 years ago #

    Hey everybody, since youre all familiar with the Cardsave extension, you might be able to help me out.

    I have the plugin installed etc. (I havent upgraded to 2.0 BTW) But when I get to the redirect part I get an error
    "This transaction cannot be processed. The submitted data was rejected for a SECURITY reason: HashDigest does not match."

    I think I have everything filled in in the WP part as I need. Could I have missed something in the Cardsave MMS?

    ANY ideas greatly appreciated

    Thanks

  27. esmi
    Forum Moderator
    Posted 2 years ago #

    @utcwebdesign: As per the Forum Welcome, please post your own topic.

  28. discozo
    Member
    Posted 2 years ago #

    Hi there,

    I'm having exactly the same problem after updating Woo and WordPress - I have deactivated the plugin and the site works, but obviously can't take any payments.

    Forest Skills - I was wondering whether you would be willing to share your update with me? ;)

    Thanks so much in advance,
    Zo

  29. Forest Skills
    Member
    Posted 2 years ago #

    Zo, sure. What's your email address?

    Chris

  30. discozo
    Member
    Posted 2 years ago #

    Hi Chris,

    Thank you! zoehoskins@gmail.com

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