Title: WooCommerce
Last modified: August 22, 2016

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# WooCommerce

 *  Resolved [markappeal](https://wordpress.org/support/users/markappeal/)
 * (@markappeal)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-129/)
 * The OpenTickets plugin requires that WooCommerce be activated in order to perform
   most vital functions; therefore, the plugin has not initialized any of its functionality.
 * I have the latest WC installed.
 * Help?
 * [https://wordpress.org/plugins/opentickets-community-edition/](https://wordpress.org/plugins/opentickets-community-edition/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [loushou](https://wordpress.org/support/users/loushou/)
 * (@loushou)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-129/#post-5312903)
 * That message is designed to only show if the `/wp-content/plugins/woocommerce/
   woocommerce.php` file is not in the ‘active_plugins’ list. Generally speaking
   that means that the WooCoomerce plugin is not active, which is different from
   being installed.
 * My gut instincts are saying that you may have ‘installed’ WooCoomerce, but the
   plugin may not be ‘active’. Visit your plugins page, and try to ‘activate’ the
   WooCoomerce if it is deactivated. Even if you are sure about this without looking,
   double checking only takes seconds, so you may as well.
 * If that is not the problem, then try deactivating _both_ OpenTickets Community
   Edition and WooCommerce. Once they are both deactivated at the same time, then
   reactivate them both, in any order. This will reinitialize any installation steps
   that could be causing the plugins to not recognize each other.
 * If you are still having problems, try removing and reinstalling both plugins 
   from WordPress.org. Sometimes the installation process may get interrupted, for
   one reason or another, and cause some initializations to not take place. This
   should rule that out.
 * If you are still having problems, then try deactivating all of your other plugins
   one at a time. If the message goes away after a specific plugin is deactivated,
   then it is probably causing some sort of conflict, and should be reported here
   ASAP, so that we can improve compatibility for it.
 * If none of these steps help, then maybe you and I can hook up, and I can get 
   some sort of access to the installation, and help track this issue down. Or if
   that is not an option, then we can exchange a comprehensive list of plugins and
   themes that you are using so that I can setup an identical site on my server,
   and test out the issue. One thing we really care about is compatibility, so any
   issues like this should be investigated as soon as they crop up.
 * Let me know if any of this helps,
    Loushou
 *  Plugin Author [loushou](https://wordpress.org/support/users/loushou/)
 * (@loushou)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-129/#post-5313070)
 * I found another thing that could cause this problem. If you got your version 
   of WooCommerce from github.com by clicking the ‘download zip’ link on the right
   side column, that zip file contains a non-standard woocommerce plugin folder 
   name. This non-standard name could also be causing this error to pop. For examle,
   if you download the ‘master’ branch from github using the zip file link I described,
   then your plugin will be installed at:
 * `/wp-content/plugins/woocommerce-master/`
 * causing the actually plugin bootstrap file to have the name:
 * `/wp-content/plugins/woocommerce-master/woocommerce.php`
 * Our plugin does not currently look for these non-standard plugin folder paths,
   but will probably do so in a future release now that I know this is a possible
   way to pop the message. We currently only look for:
 * `/wp-content/plugins/woocommerce/woocommerce.php`
 * The easiest way to solve this problem is to _not_ use the zip downloaded from
   github, and instead use the WP plugin search feature in your plugin admin page,
   and install the version they have on WordPress.org instead.
 * Hope this helps,
    Loushou

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘WooCommerce’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/opentickets-community-edition_bcbcb3.
   svg)
 * [OpenTickets Community Edition](https://wordpress.org/plugins/opentickets-community-edition/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/opentickets-community-edition/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/opentickets-community-edition/)
 * [Active Topics](https://wordpress.org/support/plugin/opentickets-community-edition/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/opentickets-community-edition/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/opentickets-community-edition/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [loushou](https://wordpress.org/support/users/loushou/)
 * Last activity: [11 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-129/#post-5313070)
 * Status: resolved