Title: WooCommence Last modified: August 9, 2021 --- # WooCommence * Resolved [awakenwithinwithadele](https://wordpress.org/support/users/awakenwithinwithadele/) * (@awakenwithinwithadele) * [4 years, 9 months ago](https://wordpress.org/support/topic/woocommence/) * Good morning, * Last week I added the WooCommence plugin to my business website [http://www.awakenwithinwithadele.com](http://www.awakenwithinwithadele.com) to allow people to pay for events directly through the website. * On Wednesday 4th August 4 people ordered tickets via the website. These were put β€˜on hold’. I realised from a response to a question in the forum that this was because payment was set up to be authorised after checkout. I have now changed the setup and new orders are appearing as expected. * My question is regarding the 4 orders that were made last Wednesday. I changed the status from on hold to complete, then to processing. The total to be deducted is appearing as pending under customer bank accounts, but the payments are not appearing as pending under the payment session of my WordPress Admin Console. Only the order that was made this morning is appearing. It looks like the payment linked to the 4 orders made last Wednesday are stuck. * How do I go about getting the payment for these four orders to filter through to the payment session? * Thanks in advance for your help. * All the best, * Adele * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwoocommence%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 9 months ago](https://wordpress.org/support/topic/woocommence/#post-14750745) * Hi [@awakenwithinwithadele](https://wordpress.org/support/users/awakenwithinwithadele/), * As a first step, can you please let us know which payment gateway are you using to receive payments from your customers? * Thanks. * Thread Starter [awakenwithinwithadele](https://wordpress.org/support/users/awakenwithinwithadele/) * (@awakenwithinwithadele) * [4 years, 9 months ago](https://wordpress.org/support/topic/woocommence/#post-14752232) * Hi, * I am using Stripe, I assume this is the payment gateway. * Should you need it, here is the status report also. πŸ™‚ * Thanks for your help. * Adele * ``` ### WordPress Environment ### WordPress address (URL): https://www.awakenwithinwithadele.com Site address (URL): https://www.awakenwithinwithadele.com WC Version: 5.5.2 REST API Version: βœ” 5.5.2 WC Blocks Version: βœ” 5.3.3 Action Scheduler Version: βœ” 3.2.1 WC Admin Version: βœ” 2.4.4 Log Directory Writable: βœ” WP Version: 5.8 WP Multisite: – WP Memory Limit: 500 MB WP Debug Mode: – WP Cron: βœ” Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.15 PHP Post Max Size: 305 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.58.0 OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 5.7.29-log Max Upload Size: 300 MB Default Timezone is UTC: βœ” 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0.02MB + Index: 0.02MB + Engine InnoDB wp_9dewkk_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 207 mailpoet_page: 1 nav_menu_item: 11 page: 16 post: 2 product: 6 revision: 112 shop_coupon: 2 shop_order: 6 wpforms: 2 ### Security ### Secure connection (HTTPS): βœ” Hide errors from visitors: βœ” ### Active Plugins (13) ### Creative Mail by Constant Contact: by Constant Contact – 1.4.2 DreamHost Panel Login: by DreamHost danielbachhuber – 1.0.0 Google Listings and Ads: by WooCommerce – 1.2.1 Jetpack: by Automattic – 9.9.1 Mailchimp for WooCommerce: by Mailchimp – 2.5.1 MailPoet 3 (New): by MailPoet – 3.65.1 Newsletter - Addons Manager: by The Newsletter Team – 1.1.4 Newsletter: by Stefano Lissa & The Newsletter Team – 7.2.1 WooCommerce Payments: by Automattic – 2.7.0 (update to version 2.8.2 is available) WooCommerce Shipping & Tax: by WooCommerce – 1.25.17 WooCommerce: by Automattic – 5.5.2 WP Super Cache: by Automattic – 1.7.4 WPForms Lite: by WPForms – 1.6.8.1 ### Inactive Plugins (5) ### Akismet Anti-Spam: by Automattic – 4.1.10 GetPaid: by AyeCode Ltd – 2.4.4 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.18.0 Hello Dolly: by Matt Mullenweg – 1.7.2 OptinMonster: by OptinMonster Team – 2.5.1 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: GBP (Β£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #869 - /shop/ Cart: #870 - /cart/ Checkout: #871 - /checkout/ My account: #872 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Astra Version: 3.4.6 (update to version 3.6.7 is available) Author URL: https://wpastra.com/about/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: βœ” ### Templates ### Overrides: – ### Action Scheduler ### Complete: 201 Oldest: 2021-07-12 15:09:01 +0000 Newest: 2021-08-10 08:38:20 +0000 Pending: 6 Oldest: 2021-08-10 11:00:33 +0000 Newest: 2021-08-17 02:14:56 +0000 ### Status report information ### Generated at: 2021-08-10 09:02:43 +00:00 ``` * Thread Starter [awakenwithinwithadele](https://wordpress.org/support/users/awakenwithinwithadele/) * (@awakenwithinwithadele) * [4 years, 9 months ago](https://wordpress.org/support/topic/woocommence/#post-14752434) * Hi, * I think I have resolved it by changing the order status to capture change. The payments are now appearing as pending under the payments screen. I am hoping this has resolved it. * My concern is that the pending total actually includes 5 orders, but it says 2 deposits underneath the total and when I click on it it only shows the card transaction from yesterday. I am sure it is fine and I am hoping nothing to worry about. * Question, is Stripe a payment gateway that supports authorised transactions? I couldn’t see this on the list. * Finally the pending total is 122.25 pounds and the next deposit is 24.45. I am able to find out what transactions are linked to the next deposit. Is there a way to find out the transactions between the pending total and next deposit? * Thanks for your help. * Adele * Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/) * (@gabrielfuentes) * [4 years, 9 months ago](https://wordpress.org/support/topic/woocommence/#post-14753584) * Hi there πŸ‘‹ * It sounds like this issue is directly related to the **WooCommerce Payments** plugin. * So in this case, please reach out to us regarding this specific issue on the following support forum: * [https://wordpress.org/support/plugin/woocommerce-payments/](https://wordpress.org/support/plugin/woocommerce-payments/) * We would be happy to assist you there πŸ™‚ * Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/) * (@gabrielfuentes) * [4 years, 9 months ago](https://wordpress.org/support/topic/woocommence/#post-14778096) * Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved. * Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic. * Cheers! Viewing 5 replies - 1 through 5 (of 5 total) The topic β€˜WooCommence’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 5 replies * 3 participants * Last reply from: [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/) * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/woocommence/#post-14778096) * Status: resolved