Support » Plugin: WooCommerce » Woocommece subscription renewal + no stripe payment details in order notes

  • Resolved Shweta Danej

    (@danejshweta)


    Hello,

    First of all, thank you for creating such an awesome plugin, I have been using it from last 3 years.

    With WooCommerce, I have installed WooCommerce subscription, WooCommerce membership and WooCommerce Stripe Gateway plugins on my website, and it made it so easy to handle all my stuffs.

    From last few days, I am getting an issue with subscription renewal. So here is my case,

    – There is a subscription product
    – User buy it using stripe plugin, and now it’s the time of renewal
    – Subscription plugin will auto renew it, and 1 renewal order is created with the status pending, subscription status will be set as “on-hold”

    When subscription renewed, my stripe account shows the payment has been made, but in woo-commerce renewal order edit page, stripe details are not present in order notes.
    Also, after the successful payment of stripe, subscription status and renewal order status were still the same which was “on hold” and “pending”.

    I am not sure what exactly is breaking this renewal flow, kindly help me to find a cause and I hope this can be resolved as soon as possible.

    Thank you!

    The page I need help with: [log in to see the link]

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