• Resolved decopito

    (@decopito)


    For some time now, Woocomerce’s inventory has not synchronized well since I make a sale and it does not deduct it correctly from the total. Besides, today it has started to double count the sales that I make if I sell €10, in the sales summary it shows that I have sold €20, does anyone know a solution.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Stef

    (@serafinnyc)

    Can you take a screenshot of the area where you configured your decimal and country currency stuff?

    This area here https://loom.com/i/a7134371f0e24080a4858bf4f3cddfc4

    Thanks

    Thread Starter decopito

    (@decopito)

    Thread Starter decopito

    (@decopito)

    Stef

    (@serafinnyc)

    Thanks, those all seem good. So now I need to see a systems report. Please go to WooCommerce > Status > Get Systems Report and paste that into a Code block here. Feel free to blur or black out any urls

    Chances are you might have an app that is conflicting.

    Does your theme have any custom coding?

    Do you have the ability to test the site using a default theme like Storefront or 2024?

    Thread Starter decopito

    (@decopito)

    I don’t have the possibility to use those themes currently, I use the salient child.

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    Stef

    (@serafinnyc)

    You can’t put the site in maintenance mode for 10 mins and test? Or create a staging environment to test? You will need to do that in order to debug.

    Thread Starter decopito

    (@decopito)

    I don’t know very well how this can be done since I’m quite new in that field.

    Stef

    (@serafinnyc)

    You can use an app called Coming Soon and put the site into maintenance mode and then put Stripe into test mode and then disable the Salice theme to a default theme like Storefront to quickly debug if it doubles. If it doesn’t it’s your theme if it still does then it’s an app. Then you would go one by one deactivating then until you flag the one causing the double.

    I can’t make out your report since you didn’t format it in a code block, but I did see a few price apps that I would start with. Anything that has anything to do with cost or price I would start with first. Except Stripe. It shouldn’t cause this and you need a gateway to checkout while you debug

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @decopito,

    Just wanted to check in with you, were you able to follow the steps suggested by community member @serafinnyc?

    If not, you can find a detailed guide on how to run a conflict test here. You can also follow the steps to creating a staging site instead of putting the store to coming soon.

    Looking forward to your reply.

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    Hi there 👋 We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

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