Woo update added “Free Shipping” zone without consent
This is more of a complaint rather than seeking support, as I know that Woo will not help here. Maybe some Woo customers ran into a similar issue.
Here it goes:
A recent Woo update (likely 6.8.0 2022-08-09) automatically – without asking, without our consent, and without us noticing – silently added an additional Shipping Zone into our already existing shipping zones for our store.
This unwanted shipping zone was – naturally – Free Shipping, and – once we were made aware by a concerned customer – we saw an update message under Woo > Settings > Shipping. It nonchalantly said, “We added a few shipping zones based on your location, but you can manage them at any time”. WHY WAS THIS ADDED TO AN ALREADY FULLY WORKING STORE THAT USES ITS OWN DEFINED SHIPPING ZONES SINCE 2016?
The automatically added “Free Shipping” zone was found out by over one hundred customers last weekend and they ordered our products and selected this free shipping option during checkout. It didn’t even include any carrier option, yet customers took advantage.
Given that our supplier ships directly from their overseas manufacturing warehouse, free shipping has never been an option for us – yet Woo took it upon themselves to add it to our webshop… WHY?
With all that said, this mistake on Woo’s part costs us over $6,000 in shipping fees we now owe to our supplier, so here’s a real monetary loss due to Woo’s lack of due diligence before rolling out a software update to a live shop.
This is really bad, but I don’t expect Woo to care either way.
- The topic ‘Woo update added “Free Shipping” zone without consent’ is closed to new replies.