[Resolved] Woo Trip
This is just a vent. I have an issue with Dynamic Pricing extension and have been waiting on Woo’s support team to respond. The initial auto reply stated a response would be within 36 hours. After waiting 72 hours I sent a new ticket in asking “what the heck”.
This time the auto response informs me they are on a trip in South Africa. While I am all for strategic meetings and team building – what company does this at the expense of a customer? While Woocommerce is free the multiple commercial extensions has made me a paying customer.
Fortunately the ecommerce site is still in development, but my question would be – is this the level of service I can expect when my site goes live? 72 hours, and counting, is an eternity in ecommerce time.
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