Support » Plugin: WooCommerce Stripe Payment Gateway » Woo Stripe -> Change Order Status to “in process” when payment is initialized

  • Resolved elenio

    (@elenio)


    Hi all,
    when a customer orders via SOFORT the order status is only changed when the payment was done.
    our customers are complaining, that this takes up to 3 days + 2-3 days shipping.
    Before we switched to STRIPE, we used Klarna, where we could enable an option, that the order is being set to “in process”, when the payment is initialized.
    Right now, we only have the info that the payment is initialized, but the status remains on “pending”.

    Cheers,
    Elenio

Viewing 5 replies - 1 through 5 (of 5 total)
  • can I push this?

    Plugin Support Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Hi,

    It sounds like you are wanting more control over the way order statuses are used. You would like the status to be Processing vs. Pending.

    You can use a plugin like this one to take control, but you may want to let the status reflect where the payment process is actually at. If the status is Pending then that means that the order has been received, but no payment has been initiated. Processing means that payment has been received, the order is actually paid. The last step there is to fulfill the order and manually change to completed. You can read more about this here .

    I hope that helps.

    Hi Shane,
    thanks for the explanation. but unfortunately it is not accurate.
    It seems that “pending” has two meanings.

    1) when an order is created but not paid it is “pending”
    2) when an order is created and payed, but the payment has not arrived yet on our account (because SOFORT takes a couple of days) it is also “pending” but “payment initiated and I get a stripe id.

    When the #2 case occurs, I would Like to initiate the shipping by automatically change the status to “processing”.

    The Klarna PLugin had a feature for that.

    THanks,
    Elenio

    Plugin Support Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Right, Stripe Sofort puts payments into pending, but Klarna marks it as processing before the funds have arrived. This is not something you can do with the Stripe plugin. It’s not going to change the status to processing based on the meta data in the order.

    elenio

    (@elenio)

    thanks. and would the mentioned plugin help?

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.