Woo Smartphone App Data Sync Issue

Resolved FADmark
(@fadmark)

1 year, 10 months ago

Since converting my free CleanTalk account to the premium account, and presumably when the security/firewall features were enabled (which I wasn’t aware would be auto enabled), first my site went down for about 15 minutes (but mysteriously came back up with no interaction), and now my WooCommerce “Woo” smartphone app is no longer able to pull in my store/order data.

I can’t for the life of me find where to either whitelist that connectivity or detect any logs in the CT stats that seem like it would be the Woo app trying to access the store to do the order sync.

Any direction would be appreciated.

Thanks.

-Mark

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support SergeM
(@serge00)

1 year, 10 months ago

Hello, @fadmark.

Are you talking about the Anti-Spam plugin or the Security plugin? I assume about the latter.

The WooCommerce servers and networks are whitelisted by default in the CleanTalk System. They are being allowed globally.

Your security logs are here:
https://cleantalk.org/my/logs
https://cleantalk.org/my/logs_firewall

Our guide of the Security Firewall is here where you can allow or block any address:
https://cleantalk.org/help/security-firewall

Did it help you?

Plugin Support katereji
(@katereji)

1 year, 9 months ago

Hello.
We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved”.
If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Thread Starter FADmark
(@fadmark)

1 year, 9 months ago

I was talking about the anti-spam plugin, which was blocking order data to the Woo smartphone app. I discovered that turning off the SpamFirewall option allowed it to communicate again, but of course I lose all of that functionality of the plugin, which is rather disappointing. Maybe you can test the plugin further because unless it was just a coincidence, it doesn’t seem to have all of the Woo IPs whitelisted.

Plugin Support amagsumov
(@amagsumov)

1 year, 9 months ago

Hello @fadmark

Could you, please provide us with the link to this app?

Also, it would be great if you open a ticket in our support system:
https://cleantalk.org/my/support/open

In this way, we could analyze your SpamFireWall logs.

Thank you!