Woo says order Paid, Stripe shows no transaction

Resolved Oli_PTSLondon
(@oli_ptslondon)

3 years, 2 months ago

Hi,

It looks like over the last month i have a number of orders where payment was not taken.
I have just upgraded the server as i would concerned it was under-powered, it is now significantly over powered and i still have the issue – it seems now on every order.

I have one successful transaction in stripe from today, but many orders in WooCommerce, all showing as paid. I’ve just done a test and I can see in the Stripe Dev Log that the request is coming in to Stripe, but no charge is being made. (I have monzo, i will see it instantly, i also have customers confirmed with the bank no money has been taken).

Stripe support says it because Woo isn’t sending the details over, but i can see them in the dev logs, just not the transaction logs.

I haven’t performed any WooCommerce upgrade in the last few days, but am on the latest version.
Can anyone help or suggest troubleshooting ideas?

Viewing 3 replies - 1 through 3 (of 3 total)

Thread Starter

Oli_PTSLondon

(@oli_ptslondon)

3 years, 2 months ago

Specifically Stripe are saying i’m not sending a payment_intent.
Would re-setting up the Stripe plugin help?

Thread Starter

Oli_PTSLondon

(@oli_ptslondon)

3 years, 2 months ago


### WordPress Environment ###

WordPress address (URL): https://www.sevenoaksbookshop.co.uk
Site address (URL): https://www.sevenoaksbookshop.co.uk
WC Version: 4.9.2
REST API Version: ✔ 4.9.2
WC Blocks Version: ✔ 4.3.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.8.3
Log Directory Writable: ✔
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.29 (Ubuntu)
PHP Version: 7.4.6
PHP Post Max Size: 16 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 8.0.19
Max Upload Size: 16 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

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WC Database Prefix: wp_
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attachment: 45315
carousels: 1
customize_changeset: 21
custom_css: 4
event: 2
font: 1
forum: 2
ilist: 1
jp_img_sitemap: 29
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wpplugin_pp_order: 600
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### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ❌Error messages should not be shown to visitors.

### Active Plugins (31) ###

Blocks CSS: CSS Editor for Gutenberg Blocks: by ThemeIsle – 1.0.7
Cloudflare: by Cloudflare
Inc. – 3.8.9

Code Snippets: by Code Snippets Pro – 2.14.0
Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.0.10.1
Facebook for WooCommerce: by Facebook – 2.2.0
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.4
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Mailchimp for WooCommerce: by Mailchimp – 2.5.0
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MetaSlider - Pro Add-on Pack: by MetaSlider – 2.18.1
MetaSlider: by MetaSlider – 3.20.0
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WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: by WebToffee – 2.7.5
Product/Review CSV Import Export: by WebToffee – 3.8.2
PW WooCommerce Gift Cards Pro: by Pimwick
LLC – 1.251

PW WooCommerce Gift Cards - Print button: by jrsouth.com –
Side Cart For Woocommerce: by  – 1.0
SiteOrigin CSS: by SiteOrigin – 1.2.12
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.16.47.25

Sales Report Email for WooCommerce: by zorem – 2.5.9
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WooCommerce Stripe Gateway: by WooCommerce – 4.7.0
WooCommerce Order Status Manager: by SkyVerge – 1.13.1
WooCommerce Shipping & Tax: by Automattic – 1.25.5
WooCommerce Royal Mail: by WooCommerce – 2.5.33
WooCommerce: by Automattic – 4.9.2
WP Mail SMTP Pro: by WPForms – 2.5.3
WPForms Lite: by WPForms – 1.6.4.1

### Inactive Plugins (18) ###

Extra Product Options (Product Addons) for WooCommerce: by ThemeHigh – 3.0.1
Instant Indexing: by Rank Math – 1.0.0
iThemes Security: by iThemes – 7.9.0
MagePeople PDF Support: by MagePeople Team – 1.0
miniOrange 2 Factor Authentication: by miniOrange – 20.0.0-StandardLite
Service Area Postcode Checker: by second2none – 2.0.8
Waitlist Woocommerce Premium ( Back in stock notifier ): by  – 3.0
Woocommerce Event Manager Addon: Calender: by MagePeople Team – 2.1.0
Woocommerce Event Manager Addon: Form Builder: by MagePeople Team – 3.4.6
Woocommerce Event Manager Addon: PDF Tickets: by MagePeople Team – 3.5.0
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Woocommerce Events Manager: by MagePeople Team – 3.4.0
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WordPress Importer: by wordpressdotorg – 0.7
WP Email Users: by techspawn1 – 1.7.2
WP fail2ban: by Charles Lecklider – 4.3.0.9
WP File Manager: by mndpsingh287 – 6.9
YITH Pre-Order for WooCommerce: by YITH – 1.2.15

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #23995 - /online-shop/
Basket: #11798 - /basket/
Checkout: ❌ Page does not contain the shortcode.
My account: #11800 - /my-account/
Terms and conditions: #14651 - /terms-conditions/

### Theme ###

Name: 
Version: (update to version 1.3.0 is available)
Author URL: 
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: canuck/woocommerce/content-single-product.php

### Action Scheduler ###

Canceled: 19
Oldest: 2020-12-28 15:53:20 +0000
Newest: 2021-01-25 13:06:41 +0000

Complete: 9,825
Oldest: 2020-12-27 15:33:57 +0000
Newest: 2021-01-25 20:03:35 +0000

Failed: 53,918
Oldest: 2020-05-22 08:14:09 +0100
Newest: 2021-01-25 20:00:22 +0000

Pending: 11
Oldest: 2021-01-25 20:18:35 +0000
Newest: 2021-02-01 19:16:14 +0000

Plugin Support

Ross V. a11n

(@rossviviano)

Automattic Happiness Engineer

3 years, 2 months ago

Hi there,

For this issue, please create a ticket with us at WooCommerce support using the following link.

https://woocommerce.com/my-account/create-a-ticket/

Looking forward to hearing from you!

Ross

Viewing 3 replies - 1 through 3 (of 3 total)

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