Support » Plugin: WooCommerce » Woo PayPal Plugin setting Billing Field to Optional

  • Resolved bsweb

    (@bsweb)


    All our billing fields were being set to optional.
    I have overridden in the woocommerce_checkout_fields but the WooCommerce PayPal Plugin sets the labels to (optional).
    I have deleted the plugin and added it again and still no change.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Joey Ricketts

    (@jricketts4)

    Hi @bsweb,

    Can you please include a copy of your system status report? – WooCommerce > Status > ‘Get system report’
    Depending on the PayPal plugin you’re using, we may have a better forum area that you should post in. I will be able to tell you once I see the SSR.

    Thank you,
    Joey

    Here you go Joey. Cheers.

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    Plugin Support Joey Ricketts

    (@jricketts4)

    Thank you, @bsweb!

    I see some additional plugins there that are related to checkout and payment gateways. Have you tried conflict testing by disabling all other plugins, except for WooCommerce and WooCommerce PayPal Checkout Gateway?

    If that still doesn’t work, you may try activating a default theme to ensure there isn’t a conflict there either. I’d suggest temporarily activating Storefront.

    If the issue still persists, you can create a thread here: https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/

    Thank you,
    Joey

    bsweb

    (@bsweb)

    Ho Joey,

    Thanks for getting back to me. As I mentioned initially we tried disabling plugins and identified WooCommerce PayPal Checkout Payment Gateway as the culprit. If that plugin is disabled then the checkout form labels show correctly as required with an *. As soon as we enable that plugin it changes the label to (optional) although the field remains required.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Woo PayPal Plugin setting Billing Field to Optional’ is closed to new replies.