Support » Plugin: Ebook Store » Woo integration bugs everywhere

  • Don’t waste your time. Plugin does not show download links for products that also ship. Emails with download links don’t trigger. Received minimal support e.g. told to use SMTP, didn’t fix the problem so then no further response.

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  • Plugin Author


    Hello dsmitty48,

    The reason the links were not shown is the orders were not set complete after payment was complete.

    This happens, when product is not set as Virtual.

    Once the order status is set as Completed, the orders show the download links and the email delivery routine is triggered.

    UPDATE: Upon checking, I can see that you sent me screenshots where the download links appear.

    We offer free setup and configuration where the customers fail to do so themselves. Just let me know via email.

    To debug email delivery:
    1. Install WP Mail Log
    2. Make sure the attachments you’re sending are small, as most email providers will send your emails to junk if outbound email is not properly configured.


    Plugin Author


    On one of the screenshots you sent me the Email Log shows no Subject, go to Settings > Ebook store > Templates > Set a subject, click save, and redo the test.

    For further communication regarding support, contact me over email.

Viewing 2 replies - 1 through 2 (of 2 total)
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