Woo calculates tax based on billing address instead of shipping address

Resolved chrisplaneta
(@chrisplaneta)

2 years, 7 months ago

Hi

My client has a store based in Europe and sells worldwide.

Yesterday a customer made an order and entered US address in the billing details and Slovenian address in the shipping details.

Woo ic configured to calculate tax based on shipping address.

How it should work: Slovenian tax should be charged
How it worked: No tax was charged

These are my settings:

Options: general
Default customer location: no location by default

Options: tax
Prices entered with tax: no
Calculate tax based on: customer shipping address
Display prices in the shop: excluding tax
Display prices during cart and checkout: excluding tax

We are not using any tax plugin. All calculations are done in Woo.

Can you do something about it?

Viewing 5 replies - 1 through 5 (of 5 total)

(@rainfallnixfig)

That sounds unusual, what’s your tax settings for Selling location(s) and Shipping location(s) in WooCommerce > Settings > General > General Options? You can take a screenshot of those settings using a tool like https://snipboard.io.

Also, please share your tax rate settings (Tax > Standard Rates) and your System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thanks.

Thread Starter

chrisplaneta

(@chrisplaneta)

2 years, 7 months ago

Hi Mirko

Here are the scrrenshots you asked for:
– https://snipboard.io/WsPzQB.jpg
– https://snipboard.io/dbhsf9.jpg
– https://snipboard.io/DijYxt.jpg


### WordPress Environment ###

WordPress address (URL): https://www.rafa-kids.com
Site address (URL): https://www.rafa-kids.com
WC Version: 5.6.0
REST API Version: ✔ 5.6.0
WC Blocks Version: ✔ 5.5.1
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.5.1
Log Directory Writable: ✔
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

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Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.4.22
PHP Post Max Size: 10 MB
PHP Time Limit: 300
PHP Max Input Vars: 2500
cURL Version: 7.52.1
OpenSSL/1.0.2u

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Complete: 8,621
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Newest: 2021-08-25 07:32:48 +0000

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### Status report information ###

Generated at: 2021-08-25 08:22:51 +00:00

Mirko P.

(@rainfallnixfig)

2 years, 7 months ago

Hey @chrisplaneta,

Thanks so much for the screenshots and your System Status.

Taking a look at your Standard Tax Rates I can’t see Slovenia country code there and WooCommerce goes all the way down to the 0% tax rate when a customer enters a Slovenian address, so this is working as expected.

This is the 2 digit Country code that appears when I type Slovenia in the Country code field:

Link to image: https://i.imgur.com/vX6JEMP.png