Support » Plugin: WooCommerce » Woo calculates tax based on billing address instead of shipping address

  • Resolved Krzysztof Płaneta

    (@chrisplaneta)


    Hi

    My client has a store based in Europe and sells worldwide.

    Yesterday a customer made an order and entered US address in the billing details and Slovenian address in the shipping details.

    Woo ic configured to calculate tax based on shipping address.

    How it should work: Slovenian tax should be charged
    How it worked: No tax was charged

    These are my settings:

    Options: general
    Default customer location: no location by default

    Options: tax
    Prices entered with tax: no
    Calculate tax based on: customer shipping address
    Display prices in the shop: excluding tax
    Display prices during cart and checkout: excluding tax

    We are not using any tax plugin. All calculations are done in Woo.

    Can you do something about it?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Mirko P.

    (@rainfallnixfig)

    Hi @chrisplaneta,

    That sounds unusual, what’s your tax settings for Selling location(s) and Shipping location(s) in WooCommerce > Settings > General > General Options? You can take a screenshot of those settings using a tool like https://snipboard.io.

    Also, please share your tax rate settings (Tax > Standard Rates) and your System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thanks.

    Thread Starter Krzysztof Płaneta

    (@chrisplaneta)

    Hi Mirko

    Here are the scrrenshots you asked for:
    https://snipboard.io/WsPzQB.jpg
    https://snipboard.io/dbhsf9.jpg
    https://snipboard.io/DijYxt.jpg

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.rafa-kids.com
    Site address (URL): https://www.rafa-kids.com
    WC Version: 5.6.0
    REST API Version: ✔ 5.6.0
    WC Blocks Version: ✔ 5.5.1
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.5.1
    Log Directory Writable: ✔
    WP Version: 5.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.25 (Debian)
    PHP Version: 7.4.22
    PHP Post Max Size: 10 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 2500
    cURL Version: 7.52.1
    OpenSSL/1.0.2u
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch
    Max Upload Size: 10 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.6.0
    WC Database Prefix: m98w_
    Total Database Size: 232.85MB
    Database Data Size: 175.24MB
    Database Index Size: 57.61MB
    m98w_woocommerce_sessions: Data: 0.36MB + Index: 0.02MB + Engine InnoDB
    m98w_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    m98w_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    m98w_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    m98w_woocommerce_order_items: Data: 1.52MB + Index: 0.45MB + Engine InnoDB
    m98w_woocommerce_order_itemmeta: Data: 7.52MB + Index: 9.03MB + Engine InnoDB
    m98w_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    m98w_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    m98w_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    m98w_wctz_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    m98w_wc_order_product_lookup: Data: 0.41MB + Index: 0.45MB + Engine InnoDB
    m98w_wc_order_stats: Data: 0.38MB + Index: 0.41MB + Engine InnoDB
    m98w_wc_order_tax_lookup: Data: 0.17MB + Index: 0.16MB + Engine InnoDB
    m98w_wc_product_meta_lookup: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
    m98w_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    m98w_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    m98w_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    m98w_wfBlockedIPLog: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    m98w_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    m98w_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    m98w_wfFileMods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    m98w_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    m98w_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    m98w_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    m98w_wfNotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
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    m98w_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    m98w_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    m98w_yoast_indexable: Data: 3.52MB + Index: 1.20MB + Engine InnoDB
    m98w_yoast_indexable_hierarchy: Data: 0.13MB + Index: 0.19MB + Engine InnoDB
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    m98w_yoast_seo_links: Data: 0.33MB + Index: 0.16MB + Engine InnoDB
    m98w_yoast_seo_meta: Data: 0.45MB + Index: 0.00MB + Engine InnoDB
    m98w_zoho_ordersale_error: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
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    wp_options: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 17
    acf-field-group: 4
    attachment: 2417
    custom_css: 2
    customize_changeset: 9
    es_popup: 10
    jetpack_migration: 2
    mb_siwc_image: 27
    nav_menu_item: 39
    oembed_cache: 7
    outlet: 3
    page: 34
    popup: 17
    portfolio: 3
    post: 102
    postman_sent_mail: 250
    product: 83
    product_variation: 143
    review: 295
    revision: 849
    seedprod: 2
    shop_coupon: 24
    shop_order: 3886
    shop_order_refund: 190
    woo_mb_template: 10
    wpcf7_contact_form: 4
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (42) ###
    
    Add More Shipping Fields (For Multi Part Product): by PluginHive – 1.1.3
    Adminimize: by Frank Bültge – 1.11.7
    Advanced Custom Fields PRO: by Delicious Brains – 5.9.9
    Advanced Database Cleaner PRO: by Younes JFR. – 3.1.6
    Brave Conversion Engine (PRO): by Brave – 0.4.7
    Breeze: by Cloudways – 1.2.4
    Honeypot for Contact Form 7: by Nocean – 2.1
    Contact Form 7: by Takayuki Miyoshi – 5.4.2
    Duplicate Page: by mndpsingh287 – 4.4.1
    EasySites Extras: by Krzysiek Płaneta – 1.0
    EasySites Custom Post Types: by Krzysztof Płaneta – 1.0
    Enable Media Replace: by ShortPixel – 3.5.0
    Envato Market: by Envato – 2.0.6
    WooCommerce FedEx Shipping Plugin with Print Label: by PluginHive – 4.7.9
    Full Picture: by Krzysztof Planeta – 1.7.0
    Heartbeat Control by WP Rocket: by WP Rocket – 2.0
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
    Klaviyo: by Klaviyo
    Inc. – 2.5.2
    
    MalCare Security - Free Malware Scanner, Protection & Security for WordPress: by MalCare Security – 4.63
    Metorik Helper: by Metorik – 1.5.1
    Savoy Theme - Content Elements: by NordicMade – 1.5.1
    Savoy Theme - Settings Panel: by NordicMade – 1.0.9
    Post SMTP: by Yehuda Hassine – 2.0.23
    QQ Woocommerce Tracking: by Krzysiek Planeta – 3.4
    Redirection: by John Godley – 5.1.3
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Sendcloud | Smart Shipping Service: by Sendcloud B.V. – 2.0.3
    SmartVideo: by Swarmify – 2.0.23.1
    WooCommerce Split Orders: by Vibe Agency – 1.4.0
    Compress JPEG & PNG images: by TinyPNG – 3.2.1
    User Role Editor: by Vladimir Garagulya – 4.60.1
    WooCommerce Tree Table Rate Shipping: by tablerateshipping.com – 1.26.8
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.2
    WooCommerce Stripe Gateway: by WooCommerce – 5.4.0
    Booster for WooCommerce: by Pluggabl LLC – 5.4.4
    WooCommerce: by Automattic – 5.6.0
    WooCommerce Email Customizer with Drag and Drop Email Builder: by Flycart Technologies LLP – 1.5.16
    Wordfence Security: by Wordfence – 7.5.5
    WordPress Importer: by wordpressdotorg – 0.7
    Yoast SEO: by Team Yoast – 17.0
    WPC Composite Products for WooCommerce (Premium): by WPClever – 3.4.7
    Smart Coupons for WooCommerce: by WebToffee – 1.3.2
    
    ### Inactive Plugins (4) ###
    
    Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.6.0
    Query Monitor: by John Blackbourn – 3.7.1
    WP All Export Pro: by Soflyy – 1.6.7
    YITH Pre-Order for WooCommerce: by YITH – 1.3.6
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    db.php: Query Monitor Database Class
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: bundle (bundle)
    composite (composite)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #4 - /shop/
    Cart: #5 - /cart/
    Checkout: #6 - /checkout/
    My account: ❌ Page does not contain the [woocommerce_my_account] shortcode.
    Terms and conditions: #2402 - /terms-conditions/
    
    ### Theme ###
    
    Name: Savoy Child
    Version: 1.7
    Author URL: http://www.nordicmade.com
    Child Theme: ✔
    Parent Theme Name: Savoy
    Parent Theme Version: 2.6.2
    Parent Theme Author URL: http://www.nordicmade.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: savoy/woocommerce/archive-product.php
    savoy/woocommerce/cart/cart-empty.php
    savoy/woocommerce/cart/cart-item-data.php
    savoy/woocommerce/cart/cart-shipping.php
    savoy/woocommerce/cart/cart-totals.php
    savoy-child/woocommerce/cart/cart.php
    savoy/woocommerce/cart/cross-sells.php
    savoy/woocommerce/cart/mini-cart.php
    savoy/woocommerce/cart/proceed-to-checkout-button.php
    savoy/woocommerce/cart/shipping-calculator.php
    savoy/woocommerce/checkout/cart-errors.php
    savoy/woocommerce/checkout/form-billing.php
    savoy/woocommerce/checkout/form-checkout.php
    savoy/woocommerce/checkout/form-coupon.php
    savoy/woocommerce/checkout/form-login.php
    savoy/woocommerce/checkout/form-pay.php
    savoy/woocommerce/checkout/form-shipping.php
    savoy/woocommerce/checkout/payment-method.php
    savoy/woocommerce/checkout/payment.php
    savoy/woocommerce/checkout/review-order.php
    savoy/woocommerce/checkout/terms.php
    savoy/woocommerce/checkout/thankyou.php
    savoy/woocommerce/content-product.php
    savoy/woocommerce/content-single-product.php
    savoy/woocommerce/content-widget-price-filter.php
    savoy/woocommerce/content-widget-product.php
    savoy/woocommerce/content-widget-reviews.php
    savoy/woocommerce/global/breadcrumb.php
    savoy/woocommerce/global/form-login.php
    savoy/woocommerce/global/quantity-input.php
    savoy/woocommerce/global/sidebar.php
    savoy/woocommerce/global/wrapper-end.php
    savoy/woocommerce/global/wrapper-start.php
    savoy/woocommerce/loop/add-to-cart.php
    savoy/woocommerce/loop/loop-end.php
    savoy/woocommerce/loop/loop-start.php
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    savoy/woocommerce/loop/pagination.php
    savoy/woocommerce/loop/price.php
    savoy/woocommerce/loop/rating.php
    savoy/woocommerce/loop/sale-flash.php
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    savoy/woocommerce/myaccount/downloads.php
    savoy/woocommerce/myaccount/form-add-payment-method.php
    savoy/woocommerce/myaccount/form-edit-account.php
    savoy/woocommerce/myaccount/form-edit-address.php
    savoy/woocommerce/myaccount/form-login.php
    savoy/woocommerce/myaccount/form-lost-password.php
    savoy/woocommerce/myaccount/form-reset-password.php
    savoy/woocommerce/myaccount/lost-password-confirmation.php
    savoy/woocommerce/myaccount/my-account.php
    savoy/woocommerce/myaccount/my-address.php
    savoy/woocommerce/myaccount/navigation.php
    savoy/woocommerce/myaccount/orders.php
    savoy/woocommerce/myaccount/payment-methods.php
    savoy/woocommerce/myaccount/view-order.php
    savoy/woocommerce/notices/error.php
    savoy/woocommerce/notices/notice.php
    savoy/woocommerce/notices/success.php
    savoy/woocommerce/order/form-tracking.php
    savoy/woocommerce/order/order-again.php
    savoy/woocommerce/order/order-details-customer.php
    savoy/woocommerce/order/order-details-item.php
    savoy/woocommerce/order/order-details.php
    savoy/woocommerce/order/tracking.php
    savoy/woocommerce/product-searchform.php
    savoy/woocommerce/single-product/add-to-cart/external.php
    savoy/woocommerce/single-product/add-to-cart/grouped.php
    savoy/woocommerce/single-product/add-to-cart/simple.php
    savoy/woocommerce/single-product/add-to-cart/variable.php
    savoy/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    savoy/woocommerce/single-product/add-to-cart/variation.php
    savoy/woocommerce/single-product/meta.php
    savoy/woocommerce/single-product/photoswipe.php
    savoy/woocommerce/single-product/price.php
    savoy/woocommerce/single-product/product-attributes.php
    savoy-child/woocommerce/single-product/product-image.php
    savoy/woocommerce/single-product/product-thumbnails.php
    savoy/woocommerce/single-product/rating.php
    savoy/woocommerce/single-product/related.php
    savoy/woocommerce/single-product/review-meta.php
    savoy/woocommerce/single-product/review-rating.php
    savoy/woocommerce/single-product/review.php
    savoy/woocommerce/single-product/sale-flash.php
    savoy/woocommerce/single-product/share.php
    savoy/woocommerce/single-product/short-description.php
    savoy/woocommerce/single-product/stock.php
    savoy/woocommerce/single-product/tabs/additional-information.php
    savoy/woocommerce/single-product/tabs/description.php
    savoy/woocommerce/single-product/tabs/tabs.php
    savoy/woocommerce/single-product/title.php
    savoy/woocommerce/single-product/up-sells.php
    savoy/woocommerce/single-product-reviews.php
    savoy/woocommerce/single-product.php
    savoy/woocommerce/taxonomy-product-cat.php
    savoy/woocommerce/taxonomy-product-tag.php
    savoy/woocommerce/content-product_cat.php
    
    ### Action Scheduler ###
    
    Complete: 8,621
    Oldest: 2021-07-25 13:59:50 +0000
    Newest: 2021-08-25 07:32:48 +0000
    
    Failed: 8
    Oldest: 2020-03-12 14:32:09 +0000
    Newest: 2021-07-07 07:31:15 +0000
    
    ### Status report information ###
    
    Generated at: 2021-08-25 08:22:51 +00:00
    
    Plugin Support Mirko P.

    (@rainfallnixfig)

    Hey @chrisplaneta,

    Thanks so much for the screenshots and your System Status.

    Taking a look at your Standard Tax Rates I can’t see Slovenia country code there and WooCommerce goes all the way down to the 0% tax rate when a customer enters a Slovenian address, so this is working as expected.

    This is the 2 digit Country code that appears when I type Slovenia in the Country code field:


    Link to image: https://i.imgur.com/vX6JEMP.png

    It looks like you’re missing this Country code.

    Hope this helps.

    Thread Starter Krzysztof Płaneta

    (@chrisplaneta)

    Oh my! How come I haven’t thought to check that! Thank you!

    Plugin Support Mirko P.

    (@rainfallnixfig)

    You’re welcome! Happy to help.

    If you have any further questions please open a new topic.

    Cheers.

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