Won’t work with formidible forms

  • Resolved nootkan

    (@nootkan)


    7 years, 5 months ago

    Despite the statement that this plugin works with formidible forms I am being bombarded by bots. Has something changed? Should I change to contact 7?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor rsm-support

    (@rsm-support)

    7 years, 5 months ago

    @nootkan

    WP-SpamShield does indeed work with Formidable Forms. If you are getting bombarded by bots, then WP-SpamShield is not active on the URL you getting the bot submissions, as it will block 100% of bot submissions. Be sure you have not disabled miscellaneous form protection.

    At the top of the support forum there is a sticky post that we ask users to read first because it guides you to excellent troubleshooting options we have already put together for our plugin users.

    We will be happy to help you. You will need to take the following steps:

    1. The Troubleshooting Guide and Frequently Asked Questions (FAQs) are the place to start.

      Please take a few minutes to work through these, as they solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.) The issue might not be what you suspect.

      Once you have gone through the Troubleshooting Guide and FAQs, if that doesn’t solve the issue, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so you should move on to the next step.

    2. Submit a support request using the secure form at the WP-SpamShield Support page, our main support channel for the plugin. We have an excellent diagnostic process.

    That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.

    Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.

    Thread Starter nootkan

    (@nootkan)

    7 years, 5 months ago

    Thanks for the quick reply. Yes I have worked my way through all the troubleshooting tips and faqs. This never happened before and I have changed nothing to the website or plugins etc. I’m going to try and change over to contact form 7 and see if the issue persists.

    Plugin Contributor redsand

    (@redsand)

    7 years, 5 months ago

    Hi @nootkan,

    As noted above:

    Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.

    We’ll be happy to help, but the only way for us to look into it further is for you to submit a support request there. Please direct all further requests there.

    • This reply was modified 7 years, 5 months ago by redsand.
Viewing 3 replies - 1 through 3 (of 3 total)
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