Support » Plugin: Click to Chat for WhatsApp » WOn#t work on mobiles

  • Resolved 4schissl

    (@4schissl)


    Hello,

    i instgalled this great App and i was surprised how easy it is and how good it worked. Now, after i installed WP fastes chache, the button just won’t work anymore on the mobile website. It still workes on some pages, but not on the important ones :-(.

    When i hit the button on mobile devives i get kicked to the website of whatsapp now. The messanger won’t open anymore.

    Can you please help me with this?

    Thanks in advance and best greetings
    Jan

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author bhvreddy

    (@bhvreddy)

    Hello,

    Some cache plugins are not detect device,

    Enable the last option from plugin settings ( App First )

    https://wordpress.org/support/topic/whatsapp-web-page-is-opening-in-mobile-devices/

    Have a Nice Day,
    Thank you

    Thanks a lot for your help!

    Sorry, it’s me again….

    Now firefox sends me a massage (on desktop) “Address not recognized

    Firefox does not know how to open this address, because one of the following (whatsapp) is not a registered protocol or is not allowed in this context.

    You may need to install other software to access this address.”

    So… what can i do to make it work again?

    Sorry for your time.

    Best regards
    Jan

    Plugin Author bhvreddy

    (@bhvreddy)

    In desktop alone issue in firefox with group chat, or in private chat if app first option enables.

    if because the links try to open WhatsApp Mobile app in firefox desktop browser also.

    chat.whatsapp.com this link trys to open WhatsApp in mobile app.

    We reported this issue.

    if possible, disable the ‘app first’ option and install the cache plugin which detects device.

    Have a Nice Day,
    Thank you

    Hello,

    thanks for your answer! I disinstalled the cachbe-plugin… just to much bugs. I still love the your Plugin!

    Thanks for your work!

    Best greetings
    Jan

    Plugin Author bhvreddy

    (@bhvreddy)

    Hi,

    it may be better to install cache plugin to speed up the website

    please install the cache plugin which detects device or have to enable App First option

    many cache plugin identify devices and create cache pages based on device

    in some cache plugins mobile device option is enabled by default, and some have to enable manually

    Have a Nice Day,
    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)
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