Title: Won’t update
Last modified: September 27, 2023

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# Won’t update

 *  Resolved [masstaxschool](https://wordpress.org/support/users/masstaxschool/)
 * (@masstaxschool)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/wont-update-12/)
 * This won’t update any more, although it says it needs an update. I tried to contact
   the developer but it sends me to asana.com
 * Update Failed: Update Package Not Available

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [AsanaPlugins](https://wordpress.org/support/users/asanaplugins/)
 * (@asanaplugins)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/wont-update-12/#post-17083921)
 * Hi [@masstaxschool](https://wordpress.org/support/users/masstaxschool/)
 * Thank you for using our plugin.
 * We apologize for the inconvenience.
 * If you are using the plugin free version, then updates comes from wp.org and 
   it is working fine.
 * If you are using the plugin pro version, make sure that you have entered your
   license key in the plugin settings. After saving the license key in the plugin
   settings refer to the plugins update page on your site admin area and click on“
   Check for updates” link then try again.
 * Just please make sure that your license key is not expired for the pro version.
 * I hope it helps.
 * Best Regards
 *  Thread Starter [masstaxschool](https://wordpress.org/support/users/masstaxschool/)
 * (@masstaxschool)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/wont-update-12/#post-17083938)
 * It’s the free version. I’m happy to show you a screenshot how it’s just refusing
   to update.
 *  Thread Starter [masstaxschool](https://wordpress.org/support/users/masstaxschool/)
 * (@masstaxschool)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/wont-update-12/#post-17083944)
 * You can see it here, I put it in my google files: [https://drive.google.com/file/d/1gpBDkwFLYOtpjAtHQXuoaRfZOwuzYRn4/view?usp=sharing](https://drive.google.com/file/d/1gpBDkwFLYOtpjAtHQXuoaRfZOwuzYRn4/view?usp=sharing)
 *  Plugin Author [AsanaPlugins](https://wordpress.org/support/users/asanaplugins/)
 * (@asanaplugins)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/wont-update-12/#post-17088237)
 * [@masstaxschool](https://wordpress.org/support/users/masstaxschool/)
 * wp.org caches update request for 24 hours and you can try after 24 hours.
 * Actually, updates doesn’t managed by plugin and its codes and it is managed by
   wp.org, so if you have an issue after 24 hours maybe your site can not connect
   to wp.org.
 * This issue is not related to the plugin and its codes because updates is managed
   by wp.org for the free version.
 * You can check the wp-config.php file in your site for the below line, and in 
   case it is there then you should delete it.
 * `define( 'WP_HTTP_BLOCK_EXTERNAL', true );`
 * If you are using the pro version you can [contact us here](https://www.asanaplugins.com/support/).
 * I hope it helps.
 * Best Regards
    -  This reply was modified 2 years, 7 months ago by [AsanaPlugins](https://wordpress.org/support/users/asanaplugins/).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Won’t update’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [AsanaPlugins](https://wordpress.org/support/users/asanaplugins/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/wont-update-12/#post-17088237)
 * Status: resolved