Title: Couldn’t update Last modified: July 27, 2022 --- # Couldn’t update * [a5pr355](https://wordpress.org/support/users/a5pr355/) * (@a5pr355) * [3 years, 9 months ago](https://wordpress.org/support/topic/wont-update-11/) * _This review is withdrawn – see later review below_ Worked OK since 2018 but now refuses to update without an activation code and refuses edits to current tables. * wpdatatables and envato refuse to accept attempts to update or activate or, indeed to recognise the email (they have used to contact me) as a valid email address! * Needs sorting out urgently, but I won’t hold my breath! - This topic was modified 3 years, 9 months ago by [a5pr355](https://wordpress.org/support/users/a5pr355/). - This topic was modified 3 years, 9 months ago by [a5pr355](https://wordpress.org/support/users/a5pr355/). Viewing 3 replies - 1 through 3 (of 3 total) * Plugin Author [wpDataTables](https://wordpress.org/support/users/wpdatatables/) * (@wpdatatables) * [3 years, 9 months ago](https://wordpress.org/support/topic/wont-update-11/#post-15860512) * Hello [@a5pr355](https://wordpress.org/support/users/a5pr355/). * We’re sorry to see this lead you to leave a 1-star review. * The plugin was never able to update without a purchase code unless you have the zip file for manual update (which is available only for users who purchased the plugin and have access either to the Envato account, or our website’s official store). * The version of the plugin that you currently have does not limit editing or configuring existing tables. Even without the purchase code being active, you’re still able to use the plugin unless there’s a conflict with some other plugin, PHP version, or the theme that you’re using. * You can see this behavior (the plugin working without a purchase code being active) on our [official sandbox site](https://sandbox.wpdatatables.com/wp-admin/admin.php?page=wpdatatables-settings#wdt-activation), where the full version is installed, but the purchase code is not active. * We’d love to help you out with this issue, but this forum is for lite users, and it sounds like you have the premium version. As per [this comment](https://wordpress.org/support/topic/error-when-not-logged-into-wordpress-backend/#post-15050671) by WordPress.org moderators, please note that commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products). * Since you don’t have the purchase code, you won’t be able to reach out to our premium support in “wpDataTables” section, but you can open a **Pre-Purchase** ticket on [this link](https://tmsplugins.ticksy.com/submit/#100010481) and our agents will gladly help to find your purchase and resolve the issues you have with the plugin. * When you open the ticket, please make sure to leave any info you have about the license – when you purchased it? Was it through our site, or through Envato? On which site was the license previously active? Do you have an invoice for the purchase? Which email was used for the purchase? * Please leave as much information as possible, so our agents can locate your purchase, and we’ll make sure to help you as soon as possible. * Kind regards. * Thread Starter [a5pr355](https://wordpress.org/support/users/a5pr355/) * (@a5pr355) * [3 years, 9 months ago](https://wordpress.org/support/topic/wont-update-11/#post-15863580) * Thank you for your response – I shall do as you suggest and edit/ delete this review in due course. * Thread Starter [a5pr355](https://wordpress.org/support/users/a5pr355/) * (@a5pr355) * [3 years, 9 months ago](https://wordpress.org/support/topic/wont-update-11/#post-15863695) * I have checked the website and the plugin is now working fine. * Not sure where the fault lies but probably with me – apologies to the developer. * I will delete the bad review if they ask me, although I still can’t work out how to access their support system. It seems I don’t need the update after all. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Couldn’t update’ is closed to new replies. * ![](https://ps.w.org/wpdatatables/assets/icon-128x128.gif?rev=3010404) * [wpDataTables - WordPress Data Table, Dynamic Tables & Table Charts Plugin](https://wordpress.org/plugins/wpdatatables/) * [Frequently Asked Questions](https://wordpress.org/plugins/wpdatatables/#faq) * [Support Threads](https://wordpress.org/support/plugin/wpdatatables/) * [Active Topics](https://wordpress.org/support/plugin/wpdatatables/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wpdatatables/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wpdatatables/reviews/) * 4 replies * 2 participants * Last reply from: [a5pr355](https://wordpress.org/support/users/a5pr355/) * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/wont-update-11/#post-15863695)