Support » Plugin: Facebook for WooCommerce » Won’t sync

  • After days of trying to sync and contacting support etc, it is still saying that I have an error. Not worth the headache. Shame, I was looking forward to using this feature.

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  • Plugin Support Sunday Ukafia (a11n)


    Hi @braggindesign,

    I’m sorry to hear the Facebook for WooCommerce extension isn’t working on your site. The extension works as expected on over 800,000 installations. We’d be happy to help you get it working on your site.

    I see you just created a support thread but didn’t allow enough time for our support team to respond.

    Based on your thread, it appears you’re experiencing an issue with Instagram. When setting up the extension, we recommend leaving the “Instagram Shopping” option unchecked as the extension isn’t fully compatible with Instagram.

    The extension was developed primarily for syncing products to the Facebook catalog/shop. After the setup, you can then add your Instagram account to the connected business manager account, to allow you to share the Facebook catalog with Instagram. (Allowing you to tag your products on Instagram updates)

    Please give that a try and let us know on the support thread if you need further assistance.

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