Hi @lovekindsunshine
We apologize for the late reply!
Where did you reach out to us?
Our support is available via email and chat through the website.
If you still experience the loading issue, please send us the troubleshooting text, which you can copy from the “Advanced” tab of the plugin, in the “Troubleshooting” box, by clicking “Copy to clipboard,” so we can assist you further. Insert it into Pastebin and send us the URL please: https://pastebin.com/
https://snipboard.io/BbziPU.jpg
https://snipboard.io/qX3sQu.jpg
Waiting for your reply,
Trustindex Support Team
