Won’t Let Me Connect to Mailchimp Account

Hi @urracacreative, that’s an odd one for sure. There’s a couple of things we can look at to kick off troubleshooting.

1. Caching: If you use a caching service like Cloudflare, add an exclusion path for the Mailchimp for WooCommerce plugin to prevent caching conflicts. Set the exclusion path at the server level by creating a rule for the “URL Path” such as /wp-content/plugins/mailchimp-for-woocommerce/.
2. Theme/Plugin Conflict: To determine if the issue is related to a theme or plugin conflict, create a staging environment that replicates your live site. Temporarily deactivate other plugins, except for the Mailchimp for WooCommerce plugin and the WooCommerce plugin itself, and switch to a default WordPress theme like Twenty Twenty-One. Test the setup again in this environment and see if the problem persists.
3. Pop-up Blockers: Check if you have any pop-up blockers enabled in your browser settings. Pop-up blockers can interfere with the display and functionality of certain elements. Disable any pop-up blockers or add exceptions for your website to ensure a smooth experience with the OAuth window.

If I had to guess, I think the theme/plugin conflict is the culprit but let’s check the other two as well. Let us know if you have any luck or continue to have issues.

Hi @urracacreative, thanks for the reply. To confirm your set up while testing to help us understand your environment:

1. Basic theme (Twenty Twenty One, etc.)
2. All plugins disabled except Woo & Mailchimp for WooCommerce
3. Staging site

You’re still getting the error “Sorry, we couldn’t find an account with that username. Can we help you recover your username?” error? If so, can you maybe try another account to ensure there’s not a problem with that particular user in Mailchimp? If that still doesn’t work, who is your hosting provider?

Look forward to hearing back from you.

Thanks!

Hi @urracacreative, this is now sounding like a permissions issue with the account in Mailchimp. To connect a WooCommerce store to Mailchimp, the user needs to have the “Manager” user level or above in Mailchimp.

Here at the integration team we’re not the best to troubleshoot those permissions, but you can reach out to our excellent customer support team here to investigate further if you’re not able to get things to connect after checking/updating the permissions.

Please let us know if you need anything else, happy to help.

Hi @urracacreative, I’m with you; that doesn’t seem quite right. It’s probably best to touch base with our customer support team about this. They can take a closer look at the user’s account to check for any unresolved issues, possibly related to compliance or billing. Our integration team focuses more on the technical side of plugin engineering, so we’re the go-to for those kinds of questions. Alternatively, if you’re looking for a quicker solution and since you had success with another account, you might consider starting a fresh Mailchimp account and moving forward with that.