Title: Wont install
Last modified: February 11, 2021

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# Wont install

 *  Resolved [wpfan1000](https://wordpress.org/support/users/wpfan1000/)
 * (@wpfan1000)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wont-install-30/)
 * Hi,
 * I have tried several times over the last few days to install Matomo via Add Plugins
   in Admin of my site.
 * Most times the rotating Installing symbol just keeps rotating forever. One time
   I got an error message – sorry I dont remember exactly what is was.
 * I am trying to install on a Flywheel Local test site running on my local computer.
   I am able to install any other plugin I have tried to install.
 * Please help.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [wpfan1000](https://wordpress.org/support/users/wpfan1000/)
 * (@wpfan1000)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wont-install-30/#post-14038680)
 * PS in the FAQ of the plugin is a link to your demo site but I dont see any login
   credential info.
 *  Plugin Author [Thomas](https://wordpress.org/support/users/tsteur/)
 * (@tsteur)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wont-install-30/#post-14038814)
 * Hi there,
 * sorry about that [@wpfan1000](https://wordpress.org/support/users/wpfan1000/).
   I’ve just fixed the link and it’ll be updated from our next release. [https://demo.matomo.cloud/](https://demo.matomo.cloud/)
   is the correct new URL.
 * In “Add plugins” did you upload the plugin or install it from the WP plugins 
   directory? It sounds like you are maybe trying to upload the plugin? Any chance
   you could try to install it through the plugins directory?
 *  Thread Starter [wpfan1000](https://wordpress.org/support/users/wpfan1000/)
 * (@wpfan1000)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wont-install-30/#post-14038888)
 * Hi [@tsteur](https://wordpress.org/support/users/tsteur/),
 * Thanks for the very quick help.
 * I’ve looked at the demo. Thanks for that.
 * I had the issue when installing it from the WP plugins directory. Not uploading.
   I noticed after, that the plugin had installed, even though the rotating Installing
   symbol kept doing its thing.
 * I put this up to using a Flywheel Local test site, the site is not on the Net.
 * I consider both my issues resolved.
 * Thanks again for the very quick and good support.
 *  Thread Starter [wpfan1000](https://wordpress.org/support/users/wpfan1000/)
 * (@wpfan1000)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wont-install-30/#post-14038892)
 * PS the demo says at the bottom:
 * > You are viewing the demo of Matomo
 * It has a lot of features and makes me wonder – is it a demo of the free or paid
   version?
 * Maybe you could make that clear in demo…..
 *  Plugin Author [Thomas](https://wordpress.org/support/users/tsteur/)
 * (@tsteur)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wont-install-30/#post-14038955)
 * Great, glad they are resolved and it’s working.
 * Thanks for the feedback regarding the demo. There are indeed a few paid features
   shown. When you view a paid feature, it should show a message like [https://demo.matomo.cloud/index.php?module=CoreHome&action=index&idSite=1&period=day&date=yesterday#?idSite=1&period=day&date=yesterday&segment=&category=MediaAnalytics_Media&subcategory=General_Overview](https://demo.matomo.cloud/index.php?module=CoreHome&action=index&idSite=1&period=day&date=yesterday#?idSite=1&period=day&date=yesterday&segment=&category=MediaAnalytics_Media&subcategory=General_Overview)
   that it’s not available in the free version. It’s shown in the blue info box 
   but it could be made more clear. Thanks for this.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Wont install’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Thomas](https://wordpress.org/support/users/tsteur/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/wont-install-30/#post-14038955)
 * Status: resolved