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Jetpack by WordPress.com
Won't install (4 posts)

  1. orangetext
    Member
    Posted 3 years ago #

    When trying to update or manually upload to WordPress, here are the messages I get:

    Unpacking the packageā€¦
    Installing the pluginā€¦
    Destination folder already exists. D:/Hosting/4092716/html/blog/wp-content/plugins/jetpack/

    Plugin install failed.

    I have no idea how to access that folder to delete it. I can't FTP to it on my site because it's on WordPress. The WordPress settings don't seem to have a way to delete the offending folder. (I don't understand why this is a problem in the first place...)

  2. spotcream
    Member
    Posted 3 years ago #

    do you have access to you public_html folder with your hosting account if so try going into the folder then wp-content the plugins and delete the folder.

    i cant be of much help on the subject as ive never had it before but hope you get it sorted.

  3. orangetext
    Member
    Posted 3 years ago #

    As I say, AFAIK, I have no access to this folder. It's on my site, but hosted on WordPress.org. I tried FTPing to my site, but the blog directory doesn't permit access (I assume because it's actually hosted by WordPress).

  4. orangetext
    Member
    Posted 3 years ago #

    Problem resolved.

    For whatever reason, I'm unable to open the folder using FileZilla (even though I can see it), but I can open it from my host's file manager.

    Deleting the folder solved the problem as expected.

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