Title: Won't connect
Last modified: August 21, 2016

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# Won't connect

 *  [jsa325](https://wordpress.org/support/users/jsa325/)
 * (@jsa325)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/wont-connect/)
 * My Mailchimp account won’t connect to the plug in. It keeps telling me to connect
   my account and every time I try nothing happens. Help!
 * [http://wordpress.org/plugins/mailchimp/](http://wordpress.org/plugins/mailchimp/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [jsa325](https://wordpress.org/support/users/jsa325/)
 * (@jsa325)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/wont-connect/#post-4373271)
 * Hello again, I see this is happening with a few users. A little more information
   on what is happening with me.
 * WordPress 3.7.1
    Mailchimp 1.4.1
 * When the pop up comes up to connect my account–I enter my username and password,
   the pop-up closes and nothing happens. I have tried on both Chrome and Safari,
   and have cleared by cookies & cache to both as well.
 * It was working prior to yesterday, I went in to edit my subscribe form but it
   wasn’t responding so I logged out of my account and tried to log back in immediately
   afterwards and now this keeps happening.
 *  [mc_gabe](https://wordpress.org/support/users/mc_gabe/)
 * (@mc_gabe)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/wont-connect/#post-4373334)
 * Hey jsa325,
 * Can you possibly provide us with a few more details? You mentioned things were
   working previously. How long ago did you initially set up that plugin before 
   the recent log-out then log-in attempt? Can you mention what hosting provider
   you’re using? We definitely want to get to the bottom of things and any additional
   information may help us out.
 * Thanks,
    Gabe
 *  [kricklef](https://wordpress.org/support/users/kricklef/)
 * (@kricklef)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/wont-connect/#post-4373461)
 * I just downloaded the MailChimp plugin, and I am trying to connect it to my account
   without success. I keep getting the following pop-up message:
 * error!
 * POST to [https://preclaboratories.com/index.php?mcsf_action=authorized&salt=e451ec0776f2e7a50ce874f3298dfa38&user_id=1](https://preclaboratories.com/index.php?mcsf_action=authorized&salt=e451ec0776f2e7a50ce874f3298dfa38&user_id=1)
   failed: SSL certificate problem, verify that the CA cert is OK. Details: error:
   14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
 * What do I do?
 * Thanks,
 * Kami
 *  [mc_kath](https://wordpress.org/support/users/mc_kath/)
 * (@mc_kath)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/wont-connect/#post-4373462)
 * Hi there Kami,
 * Thanks for posting. It looks like the issue you’re experiencing may be unrelated
   to the original poster’s issue, and seems to be related to the SSL certificate
   for your website.
 * First I would recommend looking into the status of the SSL cert for your site,
   to make sure that the certification chain is accurate and complete. Then I would
   recommend attempting to reconnect the plugin after assuring that all of the SSL
   certificates are complete and accurate. It is possible that error was due to 
   a temporary issue with pulling the SSL cert, for example.
 * If you continue to see this error or any other error, would you mind starting
   a new thread separate from this one so we can address your specific concerns 
   in a unique forum thread.
 * Thanks!
 * -Kath

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Won't connect’ is closed to new replies.

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 * 4 replies
 * 4 participants
 * Last reply from: [mc_kath](https://wordpress.org/support/users/mc_kath/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/wont-connect/#post-4373462)
 * Status: not resolved