Wonderful until the 2.0 update

  • snappermorgan

    (@snappermorgan)


    9 years, 7 months ago

    I loved this plugin and installed it on clients websites. Lo and behold, I was surprised to discover that upgrading the plugin shut me out of ALL my past data. Yep, no warning, just gone (well, its there in the database and I could get to it via a MySQL client, but that’s not the point).

    It seems that without warning they have moved to a “cloud” solution, which means all your logging is moved to their servers. And you gotta sign up for a WordPress.com account to get access (provided it works, as their registration system seems effed up right now, leaving me without access).

    So now I have a bunch of client sites with a worthless plugin that needs uninstalling because the developers of this once great plugin didn’t have the foresight to predict that may, just maybe, we wouldn’t want, nor can we use a cloud based solution to storing our logs. Did it ever occur to you that there are a lot of corporate clients out there that will not allow their logs to be transmitted to another company? Despite it using SSL, that isn’t the point. I have corporate clients with security policies in place that forbid this.

    So now I have to uninstall this app because of your decision. I would gladly pay for a fine plugin like this, but not for a remote logging service. And not for a plugin that made such a critical change in its service model that has now become of a headache and HOURS of lost time.

    You guys really messed up.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Frankie Jarrett

    (@fjarrett)

    9 years, 6 months ago

    Hi snappermorgan! Thanks very much for being willing to express your concerns.

    I wanted to firstly check with you on signing into Stream. We found a bug in Jetpack running on our site that was causing SSO to break for some users, we’ve now worked with the Jetpack team and have fixed the problem.

    Would you mind trying again and letting us know?

    Thank you!

    Frankie Jarrett

    (@fjarrett)

    9 years, 6 months ago

    I’m hoping you’ve been able to sign in since my last post above. Just wanted to help address your other concerns.

    Your past data is still in the database. Nothing has been deleted. And Stream 1.4.9 and below will always be on GitHub, for free, forever. We will never take it down.

    I’d love it if you could have a look at our complete thoughts concerning the latest update to Stream 2.0. We believe all of the changes introduced are for the best from a performance, security and technology standpoint.

    http://wptavern.com/interview-with-stream-project-lead-frankie-jarrett

    If you disagree that’s totally alright, I just want to make sure you’ve seen the facts and reasons why in case you are still on the fence. I sincerely hope you will try Stream again. All the best to you.

Viewing 2 replies - 1 through 2 (of 2 total)
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