Title: wocommerce emails Last modified: August 14, 2020 --- # wocommerce emails * Resolved [bronzebomber](https://wordpress.org/support/users/antoinechahine/) * (@antoinechahine) * [5 years, 8 months ago](https://wordpress.org/support/topic/wocommerce-emails/) * hi, i set up eveyrthing right in my email configuration in woocommerce settings and i am using the mail [contact@zazabajouk.com](https://wordpress.org/support/topic/wocommerce-emails/contact@zazabajouk.com?output_format=md) but woocommerce is not sending out any emails to me or the client, not even an email when a new account is created. * this is a status check of woocommerce: * ``` ### WordPress Environment ### WordPress address (URL): https://zazabajouk.com Site address (URL): https://zazabajouk.com WC Version: 4.3.2 REST API Version: ✔ 1.0.10 WC Blocks Version: ✔ 2.7.3 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.3.1 Log Directory Writable: ✔ WP Version: ❌ 5.4.2 - There is a newer version of WordPress available (5.5) WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.39 (Win64) OpenSSL/1.1.1c PHP/7.3.6 PHP Version: 7.3.6 PHP Post Max Size: 64 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.64.0 OpenSSL/1.1.1c SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.15-MariaDB Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.3.2 WC Database Prefix: wp_ Total Database Size: 64.87MB Database Data Size: 58.81MB Database Index Size: 6.06MB wp_woocommerce_sessions: Data: 10.02MB + Index: 1.05MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 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0.00MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.09MB + Index: 0.05MB + Engine InnoDB wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_upcp_catalogues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_catalogue_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_custom_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_fields_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_item_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_subcategories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_tagged_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_tag_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_upcp_videos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfconfig: Data: 1.33MB + Index: 0.00MB + Engine InnoDB wp_wfcrawlers: Data: 0.14MB + Index: 0.00MB + Engine InnoDB wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB wp_wfhits: Data: 0.11MB + Index: 0.05MB + Engine InnoDB wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfissues: Data: 0.05MB + Index: 0.06MB + Engine InnoDB wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wflogins: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfstatus: Data: 1.03MB + Index: 0.06MB + Engine InnoDB wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### aoc_popup: 5 attachment: 867 br_filters_group: 1 br_product_filter: 2 carousels: 27 custom_css: 1 customize_changeset: 119 elementor_library: 2 nav_menu_item: 623 page: 105 portfolio-item: 35 post: 270 product: 73 revision: 1312 shop_coupon: 1 shop_order: 4 slides: 2 testimonials: 16 wcpcsu-custom-post: 2 wpcf7_contact_form: 8 ywar_reviews: 7 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (25) ### a3 Lazy Load: by a3rev Software – 2.4.0 Aramex Shipping WooCommerce: by aramex.com – 1.0.0 – Installed version not tested with active version of WooCommerce 4.3.2 Contact Form 7: by Takayuki Miyoshi – 5.2.1 Easy WP SMTP: by wpecommerce alexanderfoxc – 1.4.1 Elementor: by Elementor.com – 2.9.14 Elated Core: by Elated Themes – 1.3 Read More: by Edmon – 2.5.6 Insert Headers and Footers: by WPBeginner – 1.4.6 Jetpack by WordPress.com: by Automattic – 8.8.1 WPBakery Page Builder: by Michael M - WPBakery.com – 5.7 Popup anything on click: by WP OnlineSupport – 1.7.7 Premium Addons for Elementor: by Leap13 – 3.20.9 Really Simple SSL: by Really Simple Plugins – 3.3.4 Slider Revolution: by ThemePunch – 5.4.8.3 Shortcode in Menus: by Gagan Deep Singh – 3.5 Shortcodes Ultimate: by Vladimir Anokhin – 5.9.2 SSL Insecure Content Fixer: by WebAware – 2.7.2 W3 Total Cache: by BoldGrid – 0.14.3 WooCommerce Product Carousel, Slider and Grid Ultimate: by AazzTech – 1.7.4 – Installed version not tested with active version of WooCommerce 4.3.2 Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.5.0.9 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 WooCommerce: by Automattic – 4.3.2 (update to version 4.3.3 is available) Wordfence Security: by Wordfence – 7.4.10 WP Fastest Cache: by Emre Vona – 0.9.0.9 WP show more: by JAMOS Web Service – 1.0.7 ### Inactive Plugins (4) ### Hello Dolly: by Matt Mullenweg – 1.7.2 States, Cities, and Places for WooCommerce: by Kingsley Ochu – 1.2.10 WOOF - WooCommerce Products Filter: by realmag777 – 1.2.4.1 – Installed version not tested with active version of WooCommerce 4.3.2 WOOF by Category: by KAGG Design – 2.6.1 – Installed version not tested with active version of WooCommerce 4.3.2 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #811 - /shop/ Cart: #812 - /cart/ Checkout: #813 - /checkout/ My account: #814 - /my-account/ Terms and conditions: #3 - /privacy-policy/ ### Theme ### Name: Kendall Version: 1.7 Author URL: http://themeforest.net/user/elated-themes Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: kendall/woocommerce/cart\cart-shipping.php kendall/woocommerce/cart\cart-totals.php kendall/woocommerce/cart\cart.php version 3.5.0 is out of date. The core version is 3.8.0 kendall/woocommerce/cart\shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0 kendall/woocommerce/content-product.php kendall/woocommerce/content-single-product.php kendall/woocommerce/content-widget-product.php kendall/woocommerce/global\quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0 kendall/woocommerce/myaccount\form-login.php version 3.6.0 is out of date. The core version is 4.1.0 kendall/woocommerce/product-searchform.php kendall/woocommerce/single-product\add-to-cart\external.php kendall/woocommerce/single-product\add-to-cart\grouped.php version 3.4.0 is out of date. The core version is 4.0.0 kendall/woocommerce/single-product\add-to-cart\simple.php kendall/woocommerce/single-product\meta.php kendall/woocommerce/single-product\price.php kendall/woocommerce/single-product\product-image.php kendall/woocommerce/single-product\review.php kendall/woocommerce/single-product\share.php kendall/woocommerce/single-product\tabs\tabs.php version 2.4.0 is out of date. The core version is 3.8.0 Outdated Templates: ❌ Learn how to update ### Action Scheduler ### Complete: 29 Oldest: 2020-07-16 07:48:31 +0000 Newest: 2020-08-12 14:46:12 +0000 ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwocommerce-emails%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 1 replies (of 1 total) * [Rynald0s](https://wordpress.org/support/users/rynald0s/) * (@rynald0s) * Automattic Happiness Engineer * [5 years, 8 months ago](https://wordpress.org/support/topic/wocommerce-emails/#post-13266142) * Hi [@antoinechahine](https://wordpress.org/support/users/antoinechahine/)! * WooCommerce uses the default mailing feature in WordPress, which relies on the` wp_mail()` function to process mails — core itself doesn’t do the processing. * If emails are not being sent or received, then its likely an issue with the email function on your web server * Please work through the recommended troubleshooting steps here: * [https://docs.woocommerce.com/document/email-faq/](https://docs.woocommerce.com/document/email-faq/) * Please let us know if that helps. * Cheers! Viewing 1 replies (of 1 total) The topic ‘wocommerce emails’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 1 reply * 2 participants * Last reply from: [Rynald0s](https://wordpress.org/support/users/rynald0s/) * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/wocommerce-emails/#post-13266142) * Status: resolved