Title: Wizard step Cookies / Integrations blocking Last modified: July 8, 2021 --- # Wizard step Cookies / Integrations blocking * Resolved [maksanse](https://wordpress.org/support/users/maksanse/) * (@maksanse) * [5 years, 2 months ago](https://wordpress.org/support/topic/wizard-step-cookies-integrations-blocking/) * Hello, * Hello! * I am stucked with the wizard configuration step “2) Cookies / integrations”. Whatever I fill in this page, **the “save” or “next” buttons don’t do anything**.( Note : I have no error message displayed) * Here is a video of the issue if needed : [https://www.loom.com/share/2d4af47d5b8242c28cb0fa1ea70aee1c](https://www.loom.com/share/2d4af47d5b8242c28cb0fa1ea70aee1c) * I have tested that on 2 websites, and with the Twenty One theme, and without any other plugin activated : the issue stays the same. * What can I do here to get the wizard work again ? Thank you for your help Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Contributor [jarnovos](https://wordpress.org/support/users/jarnovos/) * (@jarnovos) * [5 years, 2 months ago](https://wordpress.org/support/topic/wizard-step-cookies-integrations-blocking/#post-14639063) * Hello [@maksanse](https://wordpress.org/support/users/maksanse/), * I’ve seen this occur a few times before and it turned out that the plugin .zip file was missing certain files, probably due to an incomplete download. * Could you try re-downloading & re-uploading/replacing the plugin, to see if that works? The settings you have already entered will remain. * Just let me know if you have any updates. Kind regards, Jarno * Thread Starter [maksanse](https://wordpress.org/support/users/maksanse/) * (@maksanse) * [5 years, 2 months ago](https://wordpress.org/support/topic/wizard-step-cookies-integrations-blocking/#post-14639574) * Hello Jarno, * Thank you for the answer. I did exactly that but the issue persists 🙁 * By the way, why don’t you clean settings database when erasing the plugin ? That would be cleaner… * Best regards * Plugin Contributor [jarnovos](https://wordpress.org/support/users/jarnovos/) * (@jarnovos) * [5 years, 2 months ago](https://wordpress.org/support/topic/wizard-step-cookies-integrations-blocking/#post-14639660) * Hi [@maksanse](https://wordpress.org/support/users/maksanse/), * You can set the plugin to clear all data on deletion of the plugin, under Complianz > Settings. * You mentioned in your original post that no errors appear, does that also apply to errors in the Browser Console when clicking the “next” button? * Kind regards, Jarno * Thread Starter [maksanse](https://wordpress.org/support/users/maksanse/) * (@maksanse) * [5 years, 2 months ago](https://wordpress.org/support/topic/wizard-step-cookies-integrations-blocking/#post-14640501) * Right ! With the console, the following error occurs : `An invalid form control with name=’cmplz_uses_ad_cookies’ is not focusable. * Does it make sense to you ? * Plugin Author [Aert](https://wordpress.org/support/users/aahulsebos/) * (@aahulsebos) * [5 years, 2 months ago](https://wordpress.org/support/topic/wizard-step-cookies-integrations-blocking/#post-14640916) * Hi [@maksanse](https://wordpress.org/support/users/maksanse/), * I know what the issue is, but does not yet make sense. * This: `An invalid form control with name=’cmplz_uses_ad_cookies’ refers to a question that doesn’t seem to be available in your wizard, although it should. [https://snipboard.io/EwWue7.jpg](https://snipboard.io/EwWue7.jpg) * As the answer is required, you can’t go to the next screen. I can’t reproduce the issue, and because you have no issues with the other questions, the file seems intact. * To start debugging, could you do the following? Instead of the console, could you search (ctrl+f) under “Elements” for ‘cmplz_uses_ad_cookies’? * So we at least know if some HTML is there. * regards Aert * Plugin Author [Aert](https://wordpress.org/support/users/aahulsebos/) * (@aahulsebos) * [5 years, 2 months ago](https://wordpress.org/support/topic/wizard-step-cookies-integrations-blocking/#post-14643428) * Hi [@maksanse](https://wordpress.org/support/users/maksanse/), * You can also have a look at the exact file if you can, with either plugin editor or via FTP. Let me know so I can walk you through it. * regards Aert * Thread Starter [maksanse](https://wordpress.org/support/users/maksanse/) * (@maksanse) * [5 years, 2 months ago](https://wordpress.org/support/topic/wizard-step-cookies-integrations-blocking/#post-14644179) * Hello Aert, * Here is the code extracted from Elements searching for “cmplz_uses_ad_cookies”: * ```
``` * Best regards * Anonymous User 18811555 * (@anonymized-18811555) * [5 years, 2 months ago](https://wordpress.org/support/topic/wizard-step-cookies-integrations-blocking/#post-14646484) * I had the same problem. Just deactivate your adblocker! And it was working for me. BR * Thread Starter [maksanse](https://wordpress.org/support/users/maksanse/) * (@maksanse) * [5 years, 2 months ago](https://wordpress.org/support/topic/wizard-step-cookies-integrations-blocking/#post-14647345) * Thank you for this tips 👍 Trying in private windows did the trick. * Best regards * Plugin Contributor [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/) * (@rogierlankhorst) * [5 years, 2 months ago](https://wordpress.org/support/topic/wizard-step-cookies-integrations-blocking/#post-14648516) * Apparently the ad blocker hides everything with the word ‘ad’ in it, which seems a bit brute force. * Which ad blocker is this? * Thread Starter [maksanse](https://wordpress.org/support/users/maksanse/) * (@maksanse) * [5 years, 2 months ago](https://wordpress.org/support/topic/wizard-step-cookies-integrations-blocking/#post-14648735) * I use AdBlock (the simple one). Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Wizard step Cookies / Integrations blocking’ is closed to new replies. * ![](https://ps.w.org/complianz-gdpr/assets/icon-256x256.png?rev=2881064) * [Complianz GDPR/CCPA Cookie Consent Banner](https://wordpress.org/plugins/complianz-gdpr/) * [Frequently Asked Questions](https://wordpress.org/plugins/complianz-gdpr/#faq) * [Support Threads](https://wordpress.org/support/plugin/complianz-gdpr/) * [Active Topics](https://wordpress.org/support/plugin/complianz-gdpr/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/complianz-gdpr/unresolved/) * [Reviews](https://wordpress.org/support/plugin/complianz-gdpr/reviews/) * 11 replies * 5 participants * Last reply from: [maksanse](https://wordpress.org/support/users/maksanse/) * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/wizard-step-cookies-integrations-blocking/#post-14648735) * Status: resolved