Support » Plugin: Duplicator - WordPress Migration Plugin » Trustworthy seller | money back w/ no questions asked

  • Snap Creek billed me by mistake a second time after one year although I switched off subscription payments on Paypal.

    After a complaint they immediately reimbursed me with no questions asked.

    Thanks for being obliging and making this so hazzle-free.

    I have experienced other companies who reacted quite differently and made it a real pain to get the money back. So I was negatively biased when I wrote my first review.

    Kind Regards,
    R.J.A.

    • This topic was modified 2 years, 7 months ago by rja.tcu.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Cory Lamle

    (@corylamleorg)

    Hey @rjatcu,

    Sorry, you ran into a billing issue! Please contact us and we will gladly work with you to get you back any refund if we haven’t already issued it.

    All users should have complete control to cancel any subscriptions, however, in rare cases where customers do ask for any cancellations from us, we will definitely issue the request on their behalf to the third party that processes the automatic payments.

    It sounds like this may have been a rare case where the subscription somehow didn’t get properly terminated from our provider. In either case, simply contact us and we will always work our best to make sure everyone is taken care of properly.

    We hope you can reconsider your vote.

    Thanks~

    Thread Starter rja.tcu

    (@rjatcu)

    Hi @corylamleorg,

    Thanks for your quick reaction.
    The money already arrived a day day ago almost immediately after writing this review.
    Thanks for making this so hazzle-free!

    In fact I switched-off the subscription option in my PayPal dashboard long time ago and checked this again shortly after the money was withdrawn. It was indeed not listed in the subsription list in the Paypal dashboard. Now I also believe this must have been a Paypal mistake.

    At first I thought this is another new trick to get money out of people’s pocket that I haven’t heard about yet. So please apologize my first reaction. After sending this comment I will therefore change my vote.

    Regards,
    R.J.A.

    Plugin Author Cory Lamle

    (@corylamleorg)

    Thank you for taking the time to respond, change your vote, and get back with us! We really appreciate it!

    Cheers~

Viewing 3 replies - 1 through 3 (of 3 total)
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