Thread Starter
erisal
(@erisal)
Hi Steve,
This site is hosted at 1and1 provider.
I tried with an installation at another host provider and there’s no problem.
It’s therefore at the 1and1 provider that there’s an issue.
I’ll contact them and I’ll keep you updated.
Eric
Thread Starter
erisal
(@erisal)
Hi,
I still haven’t found the origine of the issue but I discovered something that could help a specialist understand.
When a user logs in by the URL: “/wp-login.php”, it always takes 10s for the connection to be established. But if he logs in by the URL: “/wp-login.php?reauth=1”, then the connection is instantaneous.
This is the first time I’m in this situation.
What can be the problem ?
Moderator
James Huff
(@macmanx)
Volunteer Moderator
This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Seventeen theme. If the problem goes away, enable them one by one to identify the source of the problem.
If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.
Thread Starter
erisal
(@erisal)
thank you for your reply.
I only installed wordpress and I removed the 2 plugins in native.
So there’s no conflict between plugins.
Moderator
James Huff
(@macmanx)
Volunteer Moderator
Can you create a second WordPress installation on your hosting space, possibly using a subdomain, like new.example.com?
If so, does that have the same problem?
Thread Starter
erisal
(@erisal)
I did this and there is the same problem.
I tried with different versions of PHP: 5.6, 7.0, 7.1, 7.2 and nothing change.
The support of the “1&1” host doesn’t understand what happens while everything works well at another host.
What can cause such a delay and why adding the “reauth=1” parameter to the URL “/wp-login.php” removes the problem?
Moderator
James Huff
(@macmanx)
Volunteer Moderator
Honestly, it sounds like a server misconfiguration to me. I have never run into this problem, and you even confirm you haven’t run into this problem on any other hosting provider.
Is there a reason you need to stay with 1&1?
We have some recommended hosting providers at https://wordpress.org/hosting/
Thread Starter
erisal
(@erisal)
Hi,
Here’s additional information: there’s no problem as long as I manually enter my username and password in the WordPress login form: the connection is instant.
But, if I select my identifier from the list proposed by the browser, the password field is automatically filled (my username and password have been previously registered by the browser) and the connection lasts 10s ; this regardless of the browser.
The WordPress login process looks different depending on how the information is entered, and one of these modes seems to disrupt the execution of the identification process.
What should be observed is the URL and its parameters when we click on the connection button … there must be a difference?
Thread Starter
erisal
(@erisal)
Hi,
The hosting 1&1 ended up doing something on his side but I don’t know what.
This latency wasn’t normal but to date, the issue has disappeared.
Thank you for your participation in this ticket.
