With Elementor activated the slider disappears

  • Fabio

    (@reteinformatica)


    3 years, 11 months ago

    Goodmorning everyone,
    I installed the free version Customizer together with the Elementor plugin both updated. My problem is that with Elemetor activated the slideer on the home page disappears, deactivating Elementor the slider returns. Now I don’t know if the problem is the theme or the Elementor. Unfortunately I didn’t notice right away and I can’t say if it happened after a Customizr or Elementor update.
    Can anyone tell me something?
    Thanks and greetings.

    • This topic was modified 3 years, 11 months ago by Fabio.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Theme Author presscustomizr

    (@nikeo)

    3 years, 11 months ago

    OK Thanks for reporting the problem.
    What are the steps to reproduce the problem on my local test site ?
    Thanks

    Thread Starter Fabio

    (@reteinformatica)

    3 years, 11 months ago

    Hello, thank you for the answer.
    I think the steps are to create a slider in Customize Theme, install Elementor and activate it.
    I created the slider through the theme, not with Elementor, in the “content of the start page” section, if you turn off Elementor the slider returns, if the active will disappear.
    Today I saw that there was also an update of Customizr, I did but the problem remains.

    • This reply was modified 3 years, 11 months ago by Fabio.
    • This reply was modified 3 years, 11 months ago by Fabio.
    • This reply was modified 3 years, 11 months ago by Fabio.
    Theme Author presscustomizr

    (@nikeo)

    3 years, 11 months ago

    I’m not able to reproduce the problem when using Elementor + Customizr with a slider on home page. Everything works fine.
    I would be interested to connect on your website to explore this issue more in-depth.
    If you accept my help, please connect with this form.

    Thread Starter Fabio

    (@reteinformatica)

    3 years, 11 months ago

    Of course, I created an administrator account with which you can view the site. I send you your credentials through the form you have indicated to me

    Theme Author presscustomizr

    (@nikeo)

    3 years, 11 months ago

    OK I found the reason why the slider is not getting displayed on your home page. You use a specific Elementor template named “Elementor Larghezza Intera” on this page.
    When using this Elementor layout, the location to display Customizr slider is not printed in the page.

    Thread Starter Fabio

    (@reteinformatica)

    3 years, 11 months ago

    Thank you very much, you are right.
    However I assure you that it has always been like this and until I don’t know exactly when, it worked.

Viewing 6 replies - 1 through 6 (of 6 total)
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