Support » Plugin: Product Catalog » With ‘Custom product pages’ on, elements move around

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor EtoileWebDesign

    (@etoilewebdesign)

    Hi Hannesofie,

    What do you mean by moving around?
    Which option are you referring to that effects the videos?

    I can just click on the elements on the page and move them around. Both on the desktop and the mobile version. On the mobile version it makes scrolling difficult.

    Video problem: with the ‘custom product pages’ set to ‘yes’, videos don’t show.

    You can see it here, how the elements can be moved around:

    Plugin Author Rustaurius

    (@rustaurius)

    Hi hannesofie,

    We added product videos very recently, and haven’t had a chance to add them as custom page elements yet.

    For the moving around, that shouldn’t be possible. Are you using gridster or plugins that use gridster elsewhere on your site?

    I haven’t heard of Gridster, but I’m not sure if one of my other plugins use it. I can try to deactivate them and check.
    It’s just so weird that it only happens when I have Custom Product Pages on…

    Plugin Author Rustaurius

    (@rustaurius)

    Hi hannesofie,

    Gridster is a drag-and-drop plugin, so the catalogue plugin only uses it if the custom product pages are being used. Please let me know which other plugin is causing problems, if it is that.

    For some reason, it now works.
    I know I deleted a plugin last week, so I tried installing that again – but it still works.
    (The plugin was ‘Our Team Showcase’.)

    If the problem occurs again, I’ll let you know what new plugin I have installed.

    Plugin Contributor EtoileWebDesign

    (@etoilewebdesign)

    Hi Hannesofie,

    Glad to hear the problem is resolved for the time being, please do let us know if the issue reoccurs.

Viewing 8 replies - 1 through 8 (of 8 total)
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