Winning Bid Email

  • Resolved tyskan

    (@tyskan)


    6 years, 2 months ago

    I am currently testing your plugin for a charity flea market for the local scouts.
    I get email for bidding notification as an admin, but no email is send to the bidding testcustomers (not about bid, higher bid och winning bid).
    I dont get direct mails either.
    Any idea what this can be caused by?
    I use only cash as payment option so no paypal envolved

    Greetings and thanks in advance,
    /britta

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Nitesh

    (@nitesh_singh)

    6 years, 2 months ago

    Hi @tyskan

    With regards to your problem for sending email, we have tested it on our test server and we received below emails:

      Bid Notification to user
      Won Notification to user

    Please do note that this plugin does not send outbid notification (higher bid that you mentioned).

    Could you please answer following questions:

    1. Have you customized our plugin code in any way?

    2. Since you are not receiving two emails, we think there might be some configuration on your hosting server.

      Please check with your hosting provider if there is any server cron running on it?

    3. And last, it might be due to issue with your email service. Are you receiving “New User Registration” WordPress emails?

    To rule out any issue with your email service on your hosting provider, could you please use a third party email service.

      Please create and verify an account on SendGrid – https://sendgrid.com/
      Login to SendGrid account and generate API key. (Click on setting >> API key >> Create API key (select full access). You need to copy this API Key.
      Install WP MAIL SMTP Plugin – https://es.wordpress.org/plugins/wp-mail-smtp/
      Edit plugin setting (click on general tab)
      Select SendGrid and and paste the API key

    Once you have done above, then test your scenarios and check if you get other two emails (Bid notification to User and Won notification to User).

    Regards,
    Nitesh

    Thread Starter tyskan

    (@tyskan)

    6 years, 2 months ago

    Hello,

    thanks for quick answer!

    I have not customized anything, new installation.
    I get new user registration mails and I get when someone puts a bid to my main account, but the bidder does not get any information mail whatsoever.
    When I try “resend” I get a popup saying mailing failed directly.

    I will try the solution above but as I get mails for users, maybe it is sth else?

    Greetings,
    /britta

Viewing 2 replies - 1 through 2 (of 2 total)

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